Premier Reno

Pros

• The staff members were professional and helpful in getting Mom settled.
• The variety of activities offered and the great food received positive feedback.
• The facility was clean and the staff was friendly.
• It was considered one of the nicest places they looked at with some really great people.
• The management addressed concerns and took appropriate action to prevent similar issues in the future.

Cons

• The dining setup is not preferred, with only two meals included and no salad bar.
• There were some issues handled poorly by specific employees.
• Staff policy keeps them from providing all the necessary support for residents who need more help.
• The facility did not respond well to family involvement despite expressing the desire for it.
• Overcharging occurred and the staff was unwilling to correct the financial problems when pointed out.

Review

Located in Reno, this convenient facility offers a wide range of amenities for its residents. Prior to the COVID-19 pandemic, the reviewer had the opportunity to take advantage of everything it had to offer. The facility is situated right in town, unlike some others in the area, making it easily accessible. The staff members were praised for their professionalism, and the reviewer would highly recommend them to others in search of similar services.

Another reviewer mentioned that their experience with the facility was positive as they found the staff to be helpful in getting their mother settled. They commended the variety of activities available and praised the great and varied food provided. Overall, their mother had settled into the facility comfortably and enjoyed her time there.

Although this particular facility wasn't initially their first choice due to lack of availability, another reviewer expressed that it turned out all right. They appreciated the friendly staff who kept residents engaged and busy with activities. The cleanliness of the place was also highlighted as a positive aspect. However, they did mention a few shortcomings such as limited dining options and additional charges for three meals a day.

Despite being one of the nicest places considered during their search, one reviewer cited a few issues that were handled poorly by specific employees, which prevented them from giving a perfect rating. However, management stepped up and addressed those concerns, reassuring them that such incidents would not happen again.

Described as an older facility, another reviewer mentioned that many staff members exhibited care and kindness but were limited by policies when it came to providing necessary support for residents needing extra assistance. While this place seemed suitable for fully functioning individuals, it didn't excel in supporting those requiring more help or undergoing transitions. Family involvement also appeared lacking despite claims from management about welcoming it.

Finally, a review mentioned feeling overcharged for certain services compared to what was outlined in contracts and written materials provided by the facility. Despite pointing out these discrepancies, they claimed that staff were unwilling to rectify the financial issues.

In conclusion, this facility in Reno seems to offer a convenient and varied range of amenities. While many staff members are praised for their professionalism and caring nature, some reviewers did highlight certain shortcomings regarding the dining options, limitations in providing necessary support for specific residents, and issues with financial transparency. However, management's response to concerns was generally seen as positive, indicating a willingness to address and resolve issues. Overall, the facility appears to have its strengths but may benefit from further improvements in certain areas.

This part of Reno, Nevada is a well-equipped and convenient area for senior living. With several hospitals and medical centers nearby, including Manor Care and Renown Rehabilitation Hospital, residents have easy access to quality healthcare services. Additionally, there are various physicians specializing in gynecology, dermatology, dentistry, and psychiatry within a short distance. The neighborhood offers a variety of dining options ranging from fast food to upscale restaurants like The Stone House Cafe and Bricks Restaurant & Wine Bar. For recreation, seniors can enjoy the green spaces at Bartley Ranch Regional Park or Idlewild Park. Transportation is also easily accessible with rental car services and the Reno-Tahoe International Airport nearby.

Hospitals

• Manor Care (0.1 miles)
• Behavioral Medicine Associates (2.3 miles)
• Renown Rehabilitation Hospital (2.4 miles)

Physicians

• Athena Gynecology Medical Group (0.2 miles)
• Reno Gynecology (0.5 miles)
• Skin Cancer and Dermatology Institute - Reno - Warren Way Ste 200 (0.5 miles)
• Joseph Robert Mcmullen (0.7 miles)
• J. Brian Allman, DDS (0.7 miles)
• Psychiatry and Wellness of Reno (0.8 miles)
• Mcbride, Ellen Dr - Psychiatry Nevada (0.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• Save Mart Supermarkets (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Save Mart Supermarkets (1.4 miles)

Restaurants

• Jimboy's Tacos (0.9 miles)
• The Stone House Cafe (0.9 miles)
• Black Bear Diner Reno (0.9 miles)
• Popeyes Louisiana Kitchen (1 miles)
• Sushi Bar on the sky terrace (1 miles)
• Bricks Restaurant & Wine Bar (1.1 miles)
• McDonald's (1.1 miles)

Cafes

• Coffeebar (1.1 miles)
• Magpie Coffee Roasters (1.2 miles)
• Starbucks (1.3 miles)
• Laughing Planet Cafe (1.8 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (1.8 miles)
• Too Soul Tea Co (1.8 miles)
• Perenn Bakery (2.1 miles)

Parks

• Bartley Ranch Regional Park (1.9 miles)
• Idlewild Park (2.1 miles)
• Wingfield Park (2.2 miles)
• Village Green Park (2.3 miles)

Transportation

• Reno Tahoe Rental Car (2.1 miles)
• Hertz Rent A Car (2.1 miles)
• Baggage Claim (2.2 miles)
• Reno-Tahoe International Airport (RNO) (2.3 miles)
• Escape Lounges (2.3 miles)
• Terminal C (2.3 miles)