Cypress Courts in Reno, NV

Pros

• The staff are friendly, helpful, and attentive to residents.
• The facility is clean, secure, and welcoming with a warm, home-like atmosphere.
• Laurie DeMaine and the Brookdale team are warm, caring, and informative.
• Families feel welcomed and well informed by the Brookdale staff.
• The memory care team shows kindness, dignity, and respect to residents.
• The grounds and outdoor spaces are safe and pleasant for residents to enjoy.
• There are engaging activities and programs that residents look forward to.
• The staff consistently treats residents with compassion and patience.
• The facility provides excellent end-of-life care with compassionate staff.
• The care team is dedicated and makes difficult times more comfortable for families.

Cons

• The management is described as awful, with a high turnover rate.
• Sam Garcia is a poor manager who doesn't care about employees.
• Laura Eckert is no better, and incident reports are allegedly swept under the rug.
• Sam Garcia makes staff and residents feel uncomfortable in the office.
• The facility runs through staff, making it unsuitable to trust with loved ones.
• Sam and Laura allowed employees to bring guns to the facility, leaving everyone unsafe.
• Laura claimed incident reports aren't done, forcing residents to file police reports themselves.
• The environment is discriminating and harassing, with issues that should trigger state intervention.
• It gives a high school vibe instead of a professional setting where residents should feel safe.
• Corporate covers up documents, suggesting a cover-up and scrutiny is warranted.

Review

Cypress Courts in Reno is best suited for seniors who want a clean, secure, day-to-day living environment and for families that prioritize visible, approachable frontline staff and a orderly routine. This community tends to appeal to those who value a calm, well-maintained atmosphere where hallways feel safe and residents appear groomed and cared for. It is not a facility that should be chosen for those seeking seamless stability in leadership or flawless incident handling. When leadership changes are frequent, the ripple effects can touch every shift, making consistency in care something to verify rather than assume. For families with a clear emphasis on daily dignity, safety, and straightforward operations, Cypress Courts can work; for others, the risks tied to management turnover may push them to look elsewhere.

Those who may want to consider alternatives are families seeking highly stable governance and rigorous, transparent incident reporting. Several reviews raise questions about how concerns are addressed at the top levels, and turnover at the administrative tier can translate into uneven performance on the floor. If a loved one requires consistently proactive risk management, rapid escalation of issues, or a management team with a track record of steady leadership, Cypress Courts may not meet those expectations. In markets with aggressively reviewed facilities, options that emphasize long-term executive continuity and stronger oversight often feel more reassuring for families prioritizing governance as a cornerstone of care.

On the positive side, the strongest, most tangible pros are the basics done well: cleanliness, security, and approachable staff. First impressions frequently note a well-kept environment, with staff who seem available and friendly to visitors and residents alike. When staff are present and engaged, they can quickly assist a visitor or help a resident transition, which matters for families trying to coordinate visits, meals, and daily routines. In moments of need, a responsive frontline team can provide dependable day-to-day care, maintain a calm atmosphere, and keep residents safe within a clearly defined, contained campus. These advantages are meaningful and not trivial in assisted living.

However, the main cons carry significant weight. Reports about management practices, turnover, and the handling of critical concerns raise red flags about consistency and long-term trust. Allegations that incident reports are not documented or addressed, and even that safety issues tied to resident well-being are not escalated appropriately, strike at the core of confidence families seek. When personnel issues spill into questions of safety - such as a resident not being transported to the hospital after a serious fall - the consequences become personal and reputational, not merely bureaucratic. The perception of discrimination or a hostile administrative environment further complicates the decision, especially for families comparing multiple options in the same market.

Ultimately, the pros can offset the cons only to a point. If daily life is the priority - sanitation, security, and a staff that is easily accessible to families - Cypress Courts can deliver a solid, dependable routine that provides peace of mind for many residents. Still, the doubts surrounding leadership stability and incident transparency temper that positivity. For families where a consistent governance track record, proactive risk management, and transparent communication with families are non-negotiables, Cypress Courts should be weighed against alternatives with stronger leadership continuity and clearer escalation practices. The decision hinges on which values are non-negotiable: a clean, calm daily environment or rigorous, unwavering governance and accountability.

Practical next steps define the decision. Prospective residents and their families should request a direct meeting with the executive leadership to discuss incident reporting processes, response times, and how concerns are escalated. Ask for recent state or regulatory inspection histories and any corrective action plans, and corroborate those with current residents and families during multiple visits at different times. Verify the facility's emergency protocols, including hospital transfer procedures and the pace of medical response. Compare Cypress Courts with nearby options - such as Brookdale Reno - for governance stability, caregiver ratios, and the consistency of care. Cypress Courts remains a viable pick for safety-focused living with attentive frontline staff, but cautious, evidence-driven due diligence is essential before committing.

Hospitals

• Manor Care (0 miles)
• Renown Rehabilitation Hospital (2.4 miles)
• Behavioral Medicine Associates (2.4 miles)

Physicians

• Athena Gynecology Medical Group (0.3 miles)
• Reno Gynecology (0.5 miles)
• Skin Cancer and Dermatology Institute - Reno - Warren Way Ste 200 (0.6 miles)
• Joseph Robert Mcmullen (0.7 miles)
• Psychiatry and Wellness of Reno (0.7 miles)
• Mcbride, Ellen Dr - Psychiatry Nevada (0.7 miles)
• J. Brian Allman, DDS (0.8 miles)

Restaurants

• The Stone House Cafe (0.8 miles)
• Black Bear Diner Reno (0.8 miles)
• Jimboy's Tacos (0.9 miles)
• Popeyes Louisiana Kitchen (1 miles)
• Bricks Restaurant & Wine Bar (1.1 miles)
• Polo Lounge (1.1 miles)
• McDonald's (1.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• Save Mart Supermarkets (1 miles)
• CVS Pharmacy (1.1 miles)
• Save Mart Supermarkets (1.5 miles)
• Save Mart Supermarkets (2.5 miles)

Cafes

• Coffeebar (1 miles)
• Magpie Coffee Roasters (1.1 miles)
• Starbucks (1.4 miles)
• Laughing Planet Cafe (1.7 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (1.7 miles)
• Too Soul Tea Co (1.7 miles)
• Perenn Bakery (2.2 miles)

Parks

• Bartley Ranch Regional Park (2 miles)
• Idlewild Park (2 miles)
• Wingfield Park (2.1 miles)
• Village Green Park (2.3 miles)

Transportation

• Reno Tahoe Rental Car (2 miles)
• Hertz Rent A Car (2 miles)
• Baggage Claim (2.2 miles)
• Reno-Tahoe International Airport (RNO) (2.2 miles)
• Escape Lounges (2.2 miles)
• Terminal C (2.3 miles)