Mar-Von Senior Care, LLC

Pros

• The reviewer describes a positive first impression, noting the facility as cool at first and the staff as clean and nice.
• The reviewer acknowledges that there are well-run places operated by Asian residents in the United States.
• The reviewer expresses appreciation for the positive aspects and offers thanks.

Cons

• The reviewer would give it a rating of zero.
• They say the facility withholds information.
• They report the phone was disconnected when attempting to call.
• They describe the place as very unprofessional and sketchy.
• They claim the staff are untrained and that the operation is run by people of Asian descent.
• They state they did not receive hot food despite the kitchen being nearby.
• They criticize the cost as excessively high (roughly $1,200 to $3,500 per month) and claim older family members are sent there at high cost as they become difficult to handle.
• They warn others not to send family members, citing a D rating and licensing concerns.

Review

The account opens with a stark expression of frustration and fear. The writer says they would give a zero rating if possible and accuses the facility of withholding information. They describe a troubling situation involving their grandmother, who apparently filed an application to work there and was promised assistance for her employment. A week has passed, and the writer notes that their grandmother used to visit daily. Now they are left with a frightening uncertainty: they heard what sounded like their grandmother's name being called when they knocked, and they have since filed a missing-person report, making it clear they intend to pursue answers about her wellbeing. They also mention attempts to contact the facility by phone, only to have the line disconnected, which they interpret as proof of unprofessional and sketchy behavior.

The narrative then reflects a mixed initial impression. The writer concedes that the place appeared "cool at first," with staff who seemed articulate and polished on the surface. This initial veneer contrasts sharply with the deeper mistrust they express later, suggesting that the positive early interactions may have been a form of polished presentation designed to reassure families. The writer then pivots to their personal background, noting they are a 67-year-old man with a nursing background and an unusually active lifestyle. They list physical traits and health history - being tall and weighty, trained in martial arts (including a first-degree black belt) and having survived a stroke in 2015 with no serious lingering deficits. They also acknowledge a tendency to stutter when gabbling, and a way of spelling that is improving. This section reinforces the sense that the writer is trying to present themselves as an informed, vigilant observer who is not easily dismissed.

The reviewer strongly cautions against sending any family member to this facility, describing a troubling combination of licensing concerns and low trust. They reference a "D rating" and a claim about the facility's license status in Nevada, implying regulatory deficiencies. They argue that many families turn to such homes as an alternative to home care simply because it costs less than keeping a loved one at home, citing monthly prices that range from around $1,200 to $3,500. The writer expresses a bitter view of Reno's long-standing pattern of housing relatives in similar establishments, painting a picture of a market saturated with questionable options. The rhetoric underscores a belief that the facility is part of a broader, problematic ecosystem.

Beyond licensing and cost concerns, the writer levies harsh criticisms about the staff and management. They allege the operation is run by people of Asian descent with untrained staff, describing workers as "nasty" and unaccommodating, especially when residents attempt simple freedoms like walking. The writer claims they personally signed out, and that hot meals were not provided despite the kitchen being only ten feet away. They describe individual staff members in unflattering terms - the cook older, a kindly-looking man who rarely spoke unless addressed, and someone who demonstrated "Jeopardy" trivia knowledge rather than attentiveness to daily needs. The review mentions that the facility initially housed eight residents, later growing to a supposed limit of twenty, and describes a shift that coincided with veterans from the VA hospital being sent there, swelling the number of sick residents. These details contribute to a portrait of a facility that feels overcrowded and undernourished in terms of attention and care.

The financial and social dynamics of the place are painted with strong emotion. The writer argues that the pricing structure is used to lure families into placing loved ones in a setting that prioritizes cost savings over quality of care. They portray a bleak picture of family engagement: if a family is less involved or there is less visiting, the resident ends up paying for "piece and quiet," creating a troubling incentive structure. The writer repeats a dismissive, almost disparaging characterisation of the establishment as part of a disparaging stereotype about Filipino-operated facilities and similar ethnic groups, asserting that such places exist and are problematic, with the REMSA reference serving as a suggested source for verification. The language veers into generalizations about ethnicity and care practices, then spins back to a somewhat tempered note that there are indeed good places run by people of Asian descent in the United States, ending with a contradictory acknowledgement that not all such facilities are inherently bad.

In closing, the writer leaves the reader with a mixed but predominantly negative impression of the facility. They acknowledge that not every care operation operated by individuals of Asian descent is problematic, but their overall tone is dominated by dissatisfaction with communication, safety, and the care environment they describe. The final remarks circle back to a call for independent verification through REMSA and a repeated warning to potential families: do not assume a glossy first impression reflects the true quality of care; this particular place, in their view, is fraught with concerns about oversight, resident treatment, and transparency. The piece ends on a somber note, with an insistence that the reviewer's experience is part of a broader cautionary tale about elder care options in the area.

This area of Reno, Nevada is a vibrant and convenient location for senior living. With a variety of restaurants, cafes, and pharmacies within close proximity, residents can easily access essential services and enjoy dining options. The presence of physicians and hospitals nearby ensures that healthcare needs are easily met. Additionally, the parks in the area provide opportunities for outdoor recreation and relaxation. For those who require transportation, car rental services and the Reno-Tahoe International Airport are just a short distance away. Overall, this neighborhood offers a blend of amenities and convenience that make it an appealing choice for seniors looking to settle in Reno.

Restaurants

• Craft Wine & Beer (0.3 miles)
• Brasserie Saint James (0.3 miles)
• Piñon Bottle Company (0.3 miles)
• El Adobe Cafe (0.4 miles)
• The Brewer's Cabinet (0.5 miles)
• Miguel's Mexican Food (0.5 miles)
• Wonder Bar (0.5 miles)

Cafes

• Laughing Planet Cafe (0.3 miles)
• Too Soul Tea Co (0.3 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (0.4 miles)
• Coffeebar (0.4 miles)
• Magpie Coffee Roasters (0.7 miles)
• Coffeebar McCarran (2.5 miles)
• Starbucks (2.5 miles)

Physicians

• Hansen Gerald V - Gerald V Hansen, DDS (0.5 miles)
• Psychiatry and Wellness of Reno (0.7 miles)
• Mcbride, Ellen Dr - Psychiatry Nevada (0.7 miles)
• Hope Healthcare Services (0.8 miles)
• MYNT Cannabis Dispensary (0.9 miles)
• Acadia Medical Group (0.9 miles)
• Sierra Eye Associates (0.9 miles)

Pharmacies

• Save Mart Supermarkets (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Sierra Health Mart Pharmacy (1.2 miles)
• Save Mart Supermarkets (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)

Parks

• Wingfield Park (0.7 miles)
• Idlewild Park (1 miles)
• Whitaker Park (1.4 miles)
• Sage Street Park (1.9 miles)
• Rancho San Rafael Regional Park (2.2 miles)
• Crissie Caughlin Park (2.3 miles)

Hospitals

• Renown Rehabilitation Hospital (1.3 miles)
• Manor Care (1.4 miles)
• Duwell International (2.5 miles)

Transportation

• Hertz Rent A Car (1.9 miles)
• Reno Tahoe Rental Car (1.9 miles)
• Enterprise Rent-A-Car (2 miles)
• Baggage Claim (2.1 miles)
• Escape Lounges (2.1 miles)
• Reno-Tahoe International Airport (RNO) (2.1 miles)
• Terminal C (2.2 miles)