Cessabella Residential Suite 1
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8295 Opal Station Drive, Reno, NV 89506
For more information about senior living options: (844) 490-3973
Hospice came in and bathed Mom and took care of 90% of her needs. The care seemed ok.
The reviewer says Eva did not show up for the scheduled tour. The staff were unaware of the appointment. They gave a tour anyway and the promised call from Eva never came. Cessa Bella refused to refund any money and asked for $3,000 for an 11-day stay. The owner asserts that keeping the money is industry standard, which the reviewer views as robbery of their deceased mother. The reviewer cannot recommend the facility, noting that hospice did most of the care.A family recounts a troubling experience with Cessa Bella that began with a promise and ended in disappointment and financial dispute. They arranged an appointment with a staff member named Eva to tour the facility, hoping for a clear sense of the place and its capabilities. When they arrived, Eva was not there, and the staff seemed to know nothing about the scheduled visit. Despite the miscommunication, they were still shown around for a tour, and they were told that Eva would reach out afterward. The lack of connection left the family with a sense of confusion and unease from the outset.
The situation deteriorated further after the tour. Eva did not call, despite promises, and the family was left trying to understand what had happened and what to expect next. The absence of follow-up communication from Eva or the facility contributed to a feeling of disorganization and neglect. For a family navigating care for a disabled loved one, this failure to coordinate and communicate can be especially disheartening, and in this account, it clearly colored their impression of Cessa Bella from the very first contact.
The review then pivots to a financial dispute that intensified the negative impression. The family was asked to pay $3,000 for an 11-day stay, a charge they contest in the strongest terms. Their mother died during the stay, and the account emphasizes that hospice care played a central role, with staff noting that hospice came in and did the majority of the caregiving - "90% of her needs," as described. In this context, the family argues that Cessa Bella did not earn that $3,000, given the extent of the care provided by hospice and the fact that their mother was not in the facility for the full scope of care one might expect under normal circumstances.
A crucial point in the narrative is a statement attributed to Cindy, the owner of Cessa Bella, who purportedly claimed that it is "industry standard to keep the money." The reviewers reject this justification, insisting that the money should have been refunded given the circumstances and the extent of hospice involvement. They express a strong moral reaction to the assertion, describing the practice as robbing their dead mother and expressing explicit disappointment and anger toward the owner's stance. The emotional weight of losing their mother is underscored by the financial dispute, making the situation feel ethically charged in addition to being unhappy on practical grounds.
Despite acknowledging that the care they observed seemed acceptable on its own terms, the reviewers emphasize that hospice was performing most of the essential caregiving. This leads them to view Cessa Bella as not having earned the full fee for the services rendered during those days. The contrast between what hospice provided and what the facility billed creates a powerful sense of injustice in their account, fostering deep mistrust in the facility's billing practices and overall approach to patient care.
The tone throughout the narrative is unequivocally negative, with a clear sense that the experience was mishandled at several levels - communication, scheduling, and financial transparency. The reviewers describe themselves as unable to recommend Cessa Bella to others, arguing that the care itself did not justify the costs billed, especially given the substantial hospice involvement and the lack of timely communication. They convey a sense of disappointment that goes beyond a single incident to plead for accountability.
In the end, the account paints a picture of a family left disillusioned by what they perceive as a combination of disorganization, unmet promises, and questionable financial practices. The death of their mother amplifies every misstep they experienced, turning what might have been a straightforward service experience into a source of lingering grievance. The reviewers close with a strong sentiment of condemnation toward the business, calling into question not only the value of the services billed but also the ethics of how the situation was handled in light of the mother's passing.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cessabella Residential Suite 1 in Reno, NV is a board and care home that offers exceptional care services and amenities for seniors in need of assistance with daily living activities. Our community features a comfortable and fully furnished environment where residents can enjoy a range of amenities.
Our dining room provides delicious meals prepared by our skilled staff, with special dietary restrictions taken into consideration. Residents can also take advantage of our housekeeping services to ensure their living space remains clean and tidy.
Outdoor space and gardens are available for residents to relax or engage in outdoor activities. We also offer Wi-Fi/high-speed internet and telephone services to keep residents connected with their loved ones.
Our dedicated team is committed to providing assistance with bathing, dressing, transfers, as well as medication management. We also coordinate with health care providers to ensure residents receive the best possible medical attention. Special dietary needs, including diabetes diets, are meticulously catered to.
Transportation arrangements for medical appointments are provided, ensuring that residents have convenient access to necessary healthcare services. In addition to medical services, we offer transportation options for various outings like shopping trips or social events.
Residents can participate in scheduled daily activities designed to promote engagement and socialization within the community. With three parks nearby and several pharmacies, restaurants, places of worship, and hospitals located in close proximity, our residents have easy access to various amenities outside of our community.
At Cessabella Residential Suite 1, we strive to provide our residents with a comfortable and supportive environment that meets their individual care needs while fostering independence and an active lifestyle.
Located in the northern part of Reno, Nevada, this area offers a variety of amenities that cater to seniors looking for convenience and comfort. With a range of physicians and pharmacies within close proximity, medical care is easily accessible. In addition, there are several dining options nearby, from fast food chains like McDonald's to local favorites such as Archie's. For those who enjoy outdoor activities, several parks are just a short drive away, providing opportunities for leisurely strolls or picnics. Nearby hospitals and places of worship offer peace of mind and spiritual fulfillment. Overall, this area provides a well-rounded environment for seniors seeking a vibrant community in which to reside.
Cessabella Residential Suite 1 is located at 8295 Opal Station Drive, Reno, NV 89506 in Washoe County, Nevada
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