Prestige Assisted Living at Mira Loma

Pros

• The staff at Prestige Assisted Living at Mira Loma treats residents with dignity and respect, providing care that families appreciate.
• Residents and their family members find the environment welcoming, kind, and nurturing at the facility.
• The cleanliness of the facility is commendable, making it an inviting place for residents.
• Many visitors enjoy the various activities offered, which foster a fun and engaging atmosphere for residents.
• Several family members praise the ease of communication with staff, who are always helpful and accessible.
• The move-in process for new residents is smooth and accommodating, demonstrating a commitment to a positive experience.
• Residents feel safe and valued in the Memory Care area due to the secure environment and attentive staff.
• Families express gratitude for the superior care their loved ones receive, allowing them to thrive in their new living arrangements.

Cons

• The facility is often short-staffed, leading to a lack of adequate care for residents.
• Many residents have reported terrible food quality, describing it as bland, cold, and hard to eat.
• There are complaints about the cleanliness of the facility and the personal hygiene of residents not being maintained.
• Some family members experienced rude behavior from the executive director when addressing concerns.
• There were instances of medication discrepancies and inadequate monitoring of residents' needs, such as hearing aids not being charged or cleaned properly.
• Residents have been observed with bruises in unusual places, raising concerns about potential neglect or abuse.
• Several families expressed dissatisfaction with communication from management regarding their concerns and issues within the facility.
• Personal belongings of residents reportedly went missing upon moving out, indicating possible negligence in care or handling of personal items.

Review

Prestige Assisted Living at Mira Loma has garnered a mixed bag of reviews, reflecting the complex reality of assisted living facilities where experiences can vastly differ from one resident to another. Over recent weeks, management's acknowledgment of staffing issues and complaints has led to efforts for improvement, especially in areas that received the most criticism, such as the kitchen. The hiring of two new chefs is indicative of strides being made to address food quality and service concerns; however, many residents' families continue to express severe dissatisfaction with aspects of both care and environment.

The testimonies reveal a startling contrast in experiences. For some families, the facility provided a caring atmosphere where their loved ones were treated with dignity and respect. One reviewer noted how much they appreciated the cleanliness and engaging daily activities offered to residents, likening it more to a resort than assisted living. Similarly, others mentioned that the staff's friendly demeanor fostered a familial feeling during visits, which significantly contributed to their overall satisfaction with care services. Residents felt engaged in various activities—including birthday celebrations and military honors—that cultivated a vibrant community spirit.

Conversely, many reviews highlighted significant concerns about staffing shortages that led to poor service levels. Numerous families reported frustrations about cold and unappetizing food served to residents, alongside long wait times for assistance due to short-handedness among staff members. Some expressed discontent with management’s unresponsiveness when issues were raised regarding care or meal quality—reflecting what several termed an unprofessional atmosphere within the facility. The turnover rate among staff also became apparent as previous directors left their positions—an action that left residents’ families anxiously hoping for equally competent replacements.

Families seeking reassurance about their loved ones often found themselves on high alert for signs of inadequate care when visiting Prestige Assisted Living at Mira Loma. Many reviewers advised family members to be vigilant regarding their loved ones' well-being by showing up unexpectedly during visits—a recommendation stemming from past experiences where basic standards were not met consistently. Concerns included unexplained bruising on residents' bodies, lack of appropriate hygiene practices, such as teeth brushing or hair grooming, and failure in administering medications timely—a critical element in ensuring health stability.

Not every experience was negative; some reviews documented ongoing positive interactions between staff and residents that led to productive relationships benefiting everyone involved. A review emphasized how graciously the staff managed each resident’s unique needs while providing emotional support during challenging times like hospice care. Another family lauded how staff members encouraged social engagement among residents while maintaining a secure environment—particularly vital in memory care settings where safety is paramount.

Ultimately, while some families reported satisfactory experiences at Prestige Assisted Living at Mira Loma due primarily to compassionate staff interactions coupled with clean surroundings and lively activities for the elderly population, glaring issues remain unresolved concerning food quality and consistent staffing levels. As those overseeing operations commit to enhancing conditions as indicated by recent changes within management ranks—the hope persists that more uniform improvement will result across all facets of resident care experience moving forward. Given its foundational intent as an assisted living facility designed for comfort and joy during later years in life—it becomes crucial that future steps taken reflect genuine resolutions rather than temporary fixes catering only superficially amidst an array of existing challenges faced day-to-day.

This part of Henderson, Nevada offers convenient access to various amenities essential for senior living. With multiple pharmacies such as CVS and Walgreens within close proximity, medication needs can easily be met. There are also a variety of restaurants nearby, ranging from fast food options like Sonic Drive-In and Wendy's to sit-down establishments like The Cheesecake Factory. In terms of healthcare, there are several physician offices and the Dignity Health - St. Rose Dominican Hospital, Siena Campus located nearby. For recreation, Arroyo Grande Sports Complex and Wally Wombats park provide opportunities for outdoor activities. Additionally, transportation options such as rental car services and airport lounges are readily available for travel needs. Overall, this area offers a well-rounded mix of amenities suitable for seniors looking to reside in Henderson.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• Walgreens (1.6 miles)
• Smith's Food & Drug (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)

Restaurants

• The Cheesecake Factory (1.2 miles)
• Village Pub & Poker (1.2 miles)
• Sonic Drive-In (2.1 miles)
• Chick-Fil-A (2.2 miles)
• Panda Express (2.8 miles)
• Wendy's (2.8 miles)
• Raising Cane's Chicken Fingers (2.8 miles)

Physicians

• Shepherd Eye Center (2.1 miles)
• Siena Pediatrics (2.1 miles)
• Vivida Dermatology (2.5 miles)
• Clinical Neurology Specialists (2.6 miles)
• Nevada Eye Physicians (2.7 miles)
• Allcare for Women: Candance Leaphart St Cloud, DO, FACOG (2.7 miles)
• University Medical Center (3.8 miles)

Hospitals

• Dignity Health - St. Rose Dominican Hospital, Siena Campus - Henderson, NV (2.4 miles)

Parks

• Arroyo Grande Sports Complex (2.6 miles)
• Wally Wombats (3.8 miles)

Cafes

• Starbucks (2.8 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (4.4 miles)
• Dutch Bros (5.9 miles)

Transportation

• The Centurion Lounge (3.9 miles)
• Concourse D (3.9 miles)
• Enterprise Rent-A-Car (3.9 miles)
• The Club (3.9 miles)
• International Arrivals (4 miles)
• The Club (4 miles)
• Hertz Rent A Car (4.1 miles)