Skyline Estates
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2765 Mountain Street, Carson City, NV 89703
For more information about senior living options: (844) 490-3973
The residence and staff were very friendly and helpful. Frances, the wellness director, was friendly and answered all questions. Frances made the transaction easy when choosing Skyline for mom. Kenise, the wellness director, has a warm heart that she freely shares with residents. Dwight, the Skyline director, is an outstanding staff member. Eric took time with the family, showing the grounds and rooms, demonstrating a caring and compassionate staff. The facilities were great and provided everything a person needed to live comfortably.
The manager blamed the theft on a neighbor and did not follow up or contact the family. The director Alyssa's rapport with residents and families leaves much to be desired, with zero compassion and scripted responses. The facility is severely understaffed, with only one staff member on the night shift. Care staff were observed cooking and cleaning dishes instead of attending to residents. There were baskets full of urine and feces in the dirty laundry rooms, and dirty diapers overflowing, indicating hygiene neglect. A caregiver was seen in the break room watching videos on a cell phone during shifts. Several residents on the assisted living side were described as not appropriate for the setting and should be in the dementia unit. Staff shortages included having to wash dishes because the dishwasher and garbage disposal were broken for a long time. A $1500 nonrefundable community fee was charged to a family member who never moved in. Skyline was described as unsafe for loved ones, with warnings to check in daily and not to choose the facility.The collection of accounts paints a complex and often troubling picture of what families experience around end-of-life care, memory care, and elder housing. One family's story begins with a heartbreaking personal loss and an unsettling breach of trust. After my grandmother passed away, her gold necklace - the angel pendant forged from my grandfather's wedding ring - was stolen. The fear and anger were compounded by questions about security: was it a failure to safeguard belongings, or a theft by someone who worked there? A police report was filed, but there was little resolution. The manager pointed to a neighbor as the culprit and seemed to suggest gaps in security, while the funeral service noted that similar incidents happen more often than one would hope. The sense of depravity in what some people are capable of left a lasting sting, coloring all subsequent experiences with mixed emotions and caution.
Against that backdrop, a more hopeful thread appears in a subsequent visit. Frances, the wellness director, gave a tour of Skyline and answered every question with warmth and clarity. The experience was so positive that a family member, Barb Gardner, wrote that Frances made the whole process smooth and that Skyline seemed to be the right choice for mom. The encounter culminated in choosing Skyline for her loved one, with subsequent paperwork completed on 7/15. Once again, Frances was singled out for making the transaction easy, underscoring that not all experiences are clouded by fear or frustration, and that a few staff members can make a meaningful difference in someone's transition to a new living arrangement.
But the sentiment inside Skyline is not uniformly favorable. A lengthy and vehement review describes a cascade of care failures that alarm and, to many readers, ring true to painful experiences other families have faced. The author states unequivocally that they would not leave their dog at Skyline Estates, citing Alyssa, the director, whose rapport with residents and families felt lacking in compassion and overly scripted. The reviewer recounts serious concerns: delays in catheter care, rooms and hallways that reek of urine, laundry rooms overflowing with dirty bedding, and caregivers spending time in a break room watching videos rather than attending to residents. The account asserts that, while the hospice nurse handles catheter care, Skyline remains responsible for overall cleanliness and patient comfort, and it paints a vivid picture of neglect and neglect's consequences - garbage cans overflowing, broken equipment, and residents left without proper attention during weekend visits.
The narrative doesn't stop there. The author explains that there were repeated weekends when a caretaker would be found in the break room rather than tending to residents, and they describe hearing about staff shortages - only one person on the night shift, with some duties piling onto a few caregivers who also performed cooking tasks. They claim showers weren't provided for some residents, questions about showers were dismissed, and the facility was full of smells that suggested lapses in daily hygiene. The reviewer emphasizes that these problems didn't exist in isolation; they express intent to report Skyline Estates to state and health departments, accompanied by photos as evidence. The review is specific and time-stamped, noting that the concerns date back to the summer of 2023 and amplifying a sense that some staff may be more focused on operations than on residents' well-being. The writer warns other families not to be fooled by positive online reviews that they believe come from employees, urging a thorough, skeptical approach to evaluating care.
In a subsequent update, the same reviewer describes a shift in personnel and philosophy, noting that the good administrator and the nurse left prior to the significant concerns, which intensified the sense that daily oversight and accountability were slipping. The reviewer urges families to check on loved ones daily, to observe staff availability, and to verify that call buttons, med administration, and safety protocols are functioning. They advise watching for smells, for how many people are on each building, and for whether the dining room is adequately staffed with Resident Aides who can respond in emergencies rather than relying on kitchen staff who may be diverted to other tasks. The message is plain: never leave a loved one alone in any care facility for long, and be proactive about visibility and accountability.
Interwoven with these intensely negative experiences are other testimonies that reveal a more confident and affirming view of Skyline. One family describes Skyline as a place of gratitude and genuine care. They recount helping their father, Jim Love, move into Skyline in early 2019. Initially, there were mixed feelings, but within a short time he settled in, made friends, and formed meaningful connections with residents and staff. The family repeatedly emphasizes the warmth and dedication of the team: Kenise, the wellness director, and her assistant Tonya, who were described as deeply caring and available to answer questions; Dwight, the director, whose compassion was evident in his interactions with residents and their families. This testimonial framing suggests that Skyline can be a nurturing, well-run environment when the right people are in place and when families engage with the staff and community.
Another positive thread comes from a separate memory care experience. A reviewer notes that a staff member named Eric took considerable time to show them the grounds, a decorated sample unit, and even highlighted an occupied room with a small fireplace - an example of the kind of individualized attention and transparency that families appreciate. The reviewer mentions that prices were reasonable, and overall they would highly recommend Skyline as a memory care facility, underscoring that conscientious, patient-centered care can be found amid a landscape of mixed reviews.
Taken together, these accounts illustrate how Skyline Estates can be both a source of comfort and a source of concern, depending on the day, the staff on duty, and the specifics of a resident's needs. Positive experiences tend to highlight compassionate directors and wellness staff who are accessible and responsive, such as Frances, Kenise, Tonya, Dwight, and Eric. Negative experiences center on perceived neglect, insufficient staffing, and lapses in hygiene and safety that leave families desperate for accountability and documentation. The stories also remind readers that experiences across families and locations can diverge dramatically, and that ongoing vigilance, direct engagement with staff, and thorough tours remain essential for anyone considering Skyline Estates as a place for a loved one to live and receive care.
In the end, what emerges is a portrait of a facility that elicits strong, divergent reactions. For some families, Skyline represents a caring home with dedicated staff who go above and beyond. For others, it's a place where concerns about safety, cleanliness, and caregiver attentiveness are raised and not quickly resolved. The presence of both praise and criticism underscores a crucial takeaway: selecting elder care is deeply personal and requires firsthand observation, honest conversations with staff, and ongoing involvement from family members. The hope behind these stories is clear: that every resident finds a space where they are treated with dignity, attentiveness, and respect, and that when problems arise, they are addressed with transparency and accountability.
30 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (22 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Skyline Estates is an independent living community located in Carson City, NV. Our community offers a comfortable and enriching environment for seniors who are looking to maintain their independence while also having access to assistance and care services when needed.
Residents at Skyline Estates can enjoy a range of amenities designed to enhance their quality of life. Our on-site beauty salon allows residents to easily stay groomed and look their best. In-room cable or satellite TV ensures that residents can stay entertained and connected to the world. Devotional services off-site provide spiritual fulfillment for those who desire it. Our spacious dining room serves delicious meals prepared by our experienced culinary team, and special dietary restrictions can be accommodated.
Each living space at Skyline Estates is fully furnished, ensuring that residents feel like they are truly at home. Housekeeping services ensure that the living spaces remain clean and tidy, giving residents more time to relax and engage in activities they enjoy. Indoor common areas offer opportunities for socializing with fellow residents, while outdoor spaces provide a serene environment for enjoying nature.
The care services provided at Skyline Estates are designed to meet the individual needs of each resident. Trained staff members are available 24 hours a day to provide supervision and assistance with activities of daily living such as bathing, dressing, and transferring. We coordinate with health care providers to ensure that medical needs are met, including medication management and diabetes care. A mental wellness program is also offered to support the emotional well-being of our residents.
Transportation arrangements can be made for medical appointments, allowing residents easy access to healthcare services as needed. Additionally, several cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals are conveniently located near our community.
At Skyline Estates, we strive to create a vibrant and engaging community where seniors can live comfortably while receiving the support they need. With an array of amenities, care services, dining options, and nearby attractions, our community offers everything residents need to enjoy a fulfilling and independent lifestyle.
This part of Carson City, Nevada, offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable place to live. With several physicians' offices, hospitals, and pharmacies nearby, residents have easy access to healthcare services. Additionally, the proximity of parks like John Mankins Park and Washoe Lake State Park offers opportunities for outdoor recreation and relaxation. There are also numerous dining options ranging from fast food chains like Burger King and Taco Bell to local favorites like La Posada Real and Sassafras Eclectic Food Joint. Cafes such as LA Bakery and Starbucks provide cozy spots to enjoy a cup of coffee or a meal with friends. Overall, this area provides a well-rounded environment for seniors to consider for their next chapter in life.
Skyline Estates is located at 2765 Mountain Street, Carson City, NV 89703 in Carson City, Nevada
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