Mountain Springs Senior Care

Pros

• The residence and staff were very friendly and helpful.
• Frances, the wellness director, was friendly and answered all questions.
• Frances made the paperwork process smooth and easy.
• The staff were beyond words and always there to assist in any way they could.
• They cared for residents as if they were their own.
• Kenise, the wellness director, had a warm heart and freely shared with residents.
• Dwight, the Skyline director, was outstanding and compassionate.
• The facilities were great and provided everything a person needed to live comfortably.

Cons

• The reviewer would not leave their dog at Skyline Estates, citing the director's lack of compassion and scripted responses.
• Alyssa is described as having zero compassion and delivering very scripted answers to questions.
• The reviewer had to request a catheter for their brother because he lay in urine and feces for several hours.
• Laundry rooms were reportedly full of baskets of urine and dirty bedding with visible feces.
• Weekend caretakers were often seen in the break room watching videos on their cell phones instead of attending residents.
• Urine spilled from catheter replacements, forcing the reviewer to wash their shoes.
• The room smelled like the laundry room and contained overflowing dirty diapers.
• The reviewer planned to report neglect to state authorities, with photos as evidence.
• Some residents in Assisted Living were described as not appropriate for their level of care and unable to use the call button in emergencies.
• There was a shortage of staff, with care staff cooking and cleaning dishes instead of caring for residents, and only one staff member on night shift.
• Dishwasher and garbage disposal had been broken for a long time, leaving staff to wash dishes.
• A family was told their relative was not receiving showers.
• The reviewer warned others to take pictures to document issues because administrators would deny them.
• One reviewer called the experience horrible and pulled their mom out after three months.
• They claimed many five-star reviews came from employees and cannot be trusted.
• A former employee claimed they were trespassed after quitting, citing instructions to neglect a resident.
• Families were urged to check in daily; concerns included staff being off together, delays in med administration, and insufficient attention to residents.
• They warned to never trust Skyline and to look elsewhere.
• A $1500 nonrefundable community fee was charged to a relative who never moved in.
• They felt Skyline Estates took advantage of an elderly person.
• They advised considering other options and not placing loved ones there.

Review

Loss, security concerns, and the day-to-day realities of caring for an aging loved one all collide in a single set of experiences that families share. One member of the family carried a painful memory from last year when her grandmother's gold necklace - an heirloom made from her grandfather's wedding ring - was stolen. She filed a police report, but the outcome was disappointing: the case didn't advance, and the manager's response pointed a finger at a neighbor named Gene. The funeral service seemed to echo a troubling pattern, saying such incidents happen "a lot." The sense of betrayal and the depravity of some people lingered, underscoring how fragile trust can be in moments that should feel sacred and secure.

In the midst of that difficult backdrop, there are brighter notes from people navigating elder-care choices. Barb Gardner shared a positive experience with Skyline when she toured with her mother and husband. According to her account, the residence and staff were friendly and helpful from the start. Frances, the wellness director, stood out by answering questions thoroughly and making the whole process feel smooth. After the tour, Barb decided Skyline was the right fit for her mom, and when she returned on July 15 to complete paperwork, Frances again made everything easy. It's a portrait of attentive hospitality and a streamline that can help families feel confident during a stressful time.

But another set of reviews tells a starkly different story. One reviewer said plainly that they would not leave their dog at the place, citing Alyssa, the director, and describing a troubling lack of compassion and a scripted, unresponsive demeanor when questions arose. The account grows more disturbing with specifics: a brother who needed catheter risks addressed and a caretaker who led the reviewer to two laundry rooms where baskets of dirty bedding and visible urine and feces created a nauseating scene. The critique continues with weekends spent visiting a brother whose caregiver was repeatedly occupied in the break room watching videos on his own phone. The reviewer asserted that, while the hospice nurse handled the catheter, Skyline Estates still bore responsibility for the overall cleanliness and hygiene of the residents and their rooms, including overflowing diaper trash and pervasive odors.

That narrative expands into a broader warning to others: photos and firsthand observations described a facility that lacked adequate staffing, with remarks about only one staff member on night shifts and caretakers doing kitchen work and dishwashing instead of attending to residents. The reviewer asserted ongoing issues with showers, cleanliness, and the overall condition of rooms - urine, washing, and a general sense of neglect. They warned others not to trust seemingly "5-star" reviews, noting that many glowing evaluations came from the facility's own employees, and urged families to do their due diligence and document concerns themselves. The call to action was urgent: stay vigilant, check in daily, and never leave a loved one unattended in a care facility.

The thread of caution continued as the reviewer described a troubling money-related episode: a sister signed a "community fee" agreement and, though the loved one never moved in, $1,500 was paid up front and was never refunded. The sentiment was blunt and accusatory - "Shame on you for taking advantage of an elderly person." It's a reminder that, beyond care quality, financial practices and transparency matter deeply to families when they're navigating decisions about where to place a loved one.

Yet the stories aren't uniformly negative. A separate testimonial offered a different, more hopeful picture from the same campus or a nearby Skyline area. The reviewer described a father, Jim Love, who moved into Skyline's care and quickly found a sense of belonging. After a period of adjustment, he settled in, formed friendships, and thrived under the care of a staff that family members could rely on. The wellness director Kenise cultivated warmth and accessibility, with Tonya assisting her; the director Dwight was praised for genuine compassion seen in interactions with residents and families alike. This account called Skyline a wonderful memory-care facility, highlighting the odds are different for every family, and that plenty of staff members - like Eric, who dedicated time to show curious families around and even illuminate a decorated, occupied unit with a small fireplace - left a lasting, positive impression. The overall tone in this strand of reviews is one of gratitude for the care team's attentiveness, the facility's resources, and the affordable-feeling prices that made a meaningful difference for families.

Taken together, these voices paint a complex portrait of a community that can be a lifeline for some and a source of deep frustration for others. On one hand, dedicated staff like Frances, Kenise, Tonya, Eric, and Dwight emerge as pillars of compassionate care, friendly engagement, and thoughtful guidance that helps families feel seen and supported. On the other hand, experiences described as neglectful - dirty rooms, odors, insufficient staffing, mismanaged showers and care routines, and concerns about safety and accountability - underscore that real problems can arise, and that the difference between a good and a bad day in a care setting often hinges on the presence of attentive leadership, sufficient staffing, and transparent practices.

In the end, the common thread is the sheer weight of responsibility families feel when choosing a place for a loved one to live and be cared for. The theft incident surrounding the grandmother's necklace adds another layer of anxiety about security and trust in institutions that should protect what matters most. The mixed reviews remind readers that every family's experience is shaped by individual staff, specific shifts, and the ongoing dynamics of care teams. For those navigating these decisions, the message is clear: engage deeply, visit frequently, document observations, and seek out communities where warmth, responsiveness, and accountability align with the high standards families expect for their aging relatives.

This part of Carson City, Nevada, is a convenient and bustling area with a variety of amenities within close proximity. The presence of several reputable physicians and hospitals nearby ensures easy access to medical care. Additionally, there are numerous parks in the vicinity where one can enjoy the outdoors and stay active. A range of dining options, including familiar chains like Burger King and McDonald's as well as local establishments such as La Posada Real and Sassafras Eclectic Food Joint, offer plenty of choices for meals. Pharmacies like CVS and Walgreens are easily accessible for medication needs. Cafes such as LA Bakery and Starbucks provide cozy spots to relax with a cup of coffee. Overall, this area offers a mix of healthcare facilities, dining options, outdoor spaces, and amenities that cater to the needs of seniors looking for a vibrant community to call home.

Physicians

• Sierra Nevada Ear, Nose & Throat (0.1 miles)
• Children's Heart Center (0.1 miles)
• Professional Billing Systems (0.1 miles)
• Great Basin Imaging (0.1 miles)
• Susan L. Knowles, MD (0.1 miles)
• Dr Paul Douglas Manoukian, MD, MPH (0.1 miles)
• Sierra Nevada Hearing Aid Center (0.1 miles)

Parks

• John Mankins Park (0.3 miles)
• Mills Park (1.4 miles)
• Sonoma Park (3.2 miles)
• Washoe Lake State Park (5.8 miles)
• Sunridge Park (6.4 miles)

Restaurants

• Burger King (0.4 miles)
• McDonald's (0.5 miles)
• La Posada Real (0.9 miles)
• Taco Bell (1.1 miles)
• Tito's Restaurants Fine Mexican Food (1.1 miles)
• Sassafras Eclectic Food Joint (1.2 miles)
• Garden Cafe at the Carson Nugget (1.3 miles)

Pharmacies

• Save Mart Supermarkets (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Medcare Pharmacy (0.6 miles)
• Mike's Pharmacy (1.1 miles)
• Smith's Food & Drug (1.2 miles)
• Smith's (1.2 miles)
• Walgreens (1.5 miles)

Hospitals

• Carson-Tahoe Hospital (0.9 miles)
• Sierra Surgery Hospital (1.3 miles)
• Renown Regional Medical Center (1.3 miles)
• Lake Tahoe Nevada State Park (1.6 miles)
• Carson Convalescent Center (2 miles)
• Mountain View Care Center of C (3.6 miles)
• Evergreen At Mountain View (3.6 miles)

Cafes

• LA Bakery (1 miles)
• Starbucks (1.4 miles)
• Comma Coffee (1.6 miles)
• Dutch Bros Coffee (1.6 miles)
• Dutch Bros (2 miles)
• Dutch Bros Coffee (4.2 miles)