Keystone Villas Assisted And Independent Living
Save7350 Graceland Drive, Omaha, NE 68134
For more information about senior living options: (844) 490-3973
Keystone Villas sits at the center of a paradoxical picture: a very large senior community that some visitors and residents praise for its quiet atmosphere, friendly staff, and active programming, while others describe a string of serious problems - infestations, cleanliness issues, safety concerns, and troubling business practices. Across the reviews, you can feel the same campus through very different lenses. Some people arrive and immediately celebrate the people and programs that feel like a close-knit family; others walk in uneasy about conditions that feel far from the polished pictures shown to the public.
On the positive side, several reviewers emphasize that the community can be a pleasant place to live and visit. The staff is repeatedly highlighted as kind, attentive, and genuinely caring. Names that surface with appreciation - Teresa T, Haley, Joe, Toya, Aretha, and others - are associated with personal warmth, organized activities, and meaningful interactions with residents. Visitors repeatedly mention that there is a strong sense of community and connection, with activity schedules, physical therapy, and a welcoming atmosphere that makes some residents say they would choose Keystone Villas for life. In a number of notes, residents describe improvements over time, with some calling the campus nicely remodeled and the overall environment "up and coming." A few accounts celebrate how well staff know each resident, meet them where they are, and foster a family-like dynamic that feels comforting and supportive.
But the same reviews that praise the staff and the social life also pull back the curtain on troubling realities. A substantial portion of postings focus on infestations and sanitation problems. Bed bugs, roaches, lice, and even bats are cited as ongoing issues, with mentions of roaches crawling in hallways and rooms, and repeated references to pests as a defining problem in some parts of the building. Complaints extend beyond pests to general cleanliness: hallways and common areas described as dirty, trash left in hallways and outside, and comments that the facility "looks nothing like the pictures." Several reviewers describe units that feel unkempt or in disrepair, with holes in walls, carpet that is perceived as filthy, and laundry facilities that do not function reliably. In some accounts, residents report that regular cleaning and maintenance are intermittent at best, and that a "slum-like" perception persists for those who are unhappy with the living conditions.
Safety and security concerns also appear in multiple reviews. Broken doors that should be locked but aren't, limited or irregular front desk presence, and a sense that wellness checks are not consistently performed are all noted. The combination of pest problems and structural neglect compounds worries about health and safety, particularly for elderly or disabled residents who rely on staff and facilities to keep them safe and cared for. The experience of some family members and visitors - who describe their relatives as vulnerable and at times left without timely assistance - adds a layer of alarm to the conversation about what it means to live in the community.
There is also a recurring thread about business practices tied to rent and resident stability. Reviewers cite a change in ownership or management structure (the Ensign Group is mentioned by name in connection with ownership and corporate practices) and recount a January 2023 news piece about rent increases that allegedly priced out elderly residents during winter. The tone in these portions of the reviews ranges from distressed to accusatory, with phrases like "predatory," "unconscionable," and "evictions during subzero temperatures" appearing in several comments. The implication is that financial pressures and aggressive rent policy are contributing to real hardship for vulnerable residents, including reports of eviction threats and subzero-winter displacement.
Interwoven with these themes are more nuanced personal experiences. Some reviewers speak of a grandmother or relative living in independent living or assisted environments where people feel cared for, where meals are provided, and where staff make efforts to keep residents comfortable and engaged. A few accounts highlight specific staff members going above and beyond, describing genuine affection and a culture of attention to individual needs. In a sense, these comments balance the darker critiques with a more hopeful narrative: improvements have been made, apartments have been renovated, and the sense of community remains a meaningful support for some residents.
Taken together, the collection of reviews portrays Keystone Villas as a place of dual realities. For some, it is a place of welcome, care, friendship, and opportunities to stay active and connected - a home that feels like family, where staff are appreciated and improvements are visible. For others, it is a site of serious concern: pervasive pests, sanitation and maintenance shortcomings, unstable safety conditions, and troubling questions about rent practices and evictions that leave residents exposed in harsh weather and uncertain futures. The contrast is stark and persistent, highlighting the complexity of managing a large senior facility that must balance strong, compassionate care with urgent, structural improvements to health, safety, and affordability.
Keystone Villas Assisted and Independent Living in Omaha, NE offers a comfortable and supportive environment for seniors looking for independent living options. With 2-bedroom and studio apartments available, residents can choose the living arrangement that best suits their needs.
The community provides various amenities to enhance the quality of life for its residents. These include a beauty salon, cable or satellite TV, a dining room where delicious meals are served, fully furnished accommodations, a peaceful garden area, housekeeping services to maintain cleanliness and orderliness, move-in coordination assistance to ensure a smooth transition, outdoor spaces to enjoy nature, telephone service for communication needs, reliable transportation and parking options for easy mobility around the city, as well as Wi-Fi/high-speed internet connection for staying connected with loved ones virtually.
At Keystone Villas, seniors have access to care services provided by trained staff members. These services include 24-hour supervision to ensure safety and security at all times, assistance with activities of daily living such as bathing and dressing, help with transfers for those who require mobility assistance, adherence to special dietary restrictions including diabetes diets, meal preparation and service to maintain proper nutrition intake, medication management for organized healthcare routines, and support for individuals with specific dietary requirements.
Residents will find an array of dining choices tailored to their unique needs. Keystone Villas accommodates special dietary restrictions so every resident can enjoy meals that are both delicious and nourishing.
To foster social connections and engagement within the community, Keystone Villas organizes community-sponsored activities that encourage socialization among residents. Additionally, religious services are available for those seeking spiritual fulfillment. Scheduled daily activities provide opportunities for residents to participate in various events and hobbies they enjoy.
With several nearby amenities close by including cafes, parks, pharmacies, physicians' offices , restaurants ,and hospitals seniors have easy access to everyday necessities as well as entertainment options.
At Keystone Villas Assisted And Independent Living in Omaha NE seniors can experience a fulfilling lifestyle within a supportive and caring community that prioritizes their well-being.
Keystone Villas Assisted And Independent Living offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Keystone Villas Assisted And Independent Living is located at 7350 Graceland Drive, Omaha, NE 68134 in Douglas County, Nebraska
Keystone Villas Assisted And Independent Living on seniors.fyi includes 16 photos including images showing interior, bedroom, trees, living room, gazebo, landscaping, garden, building, and more.
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