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3.8 from 61 reviews
5 stars
31
4 stars
11
3 stars
5
2 stars
5
1 stars
9
Overall Review of Maple Crest Health Center
common19 reviews mention this
Staff compassion and friendly care
Residents and families consistently describe staff as caring, compassionate, and attentive.
Many reviews focus on the day-to-day care and how residents are treated by staff, with multiple mentions of compassion, dignity, and respect. Several reviewers also say the staff is friendly and efficient, and that residents seem happy. A few describe particular care situations, including long-term residency and rehab, where families felt their loved ones were being cared for well. Overall, the strongest recurring message is positive interactions with caregivers and supportive nursing care.
common10 reviews mention this
Nursing support for ADLs
Families describe strong nursing help with everyday needs and medical follow-through.
Beyond general friendliness, multiple reviews talk about nursing care and how well residents are supported with daily needs. Some families describe residents getting the help they need and being treated with dignity during difficult moments, including rehab and long-term stays. Others describe improved stability compared with frequent hospital trips before moving to Maple Crest. This aligns with a skilled nursing setup that includes nursing support and help with activities of daily living.
caveat3 reviews mention this
Cleanliness is inconsistent
Cleanliness receives both praise and serious complaints.
Some reviewers say the facility is clean and well-maintained, and they mention a positive, welcoming environment. Others report major cleanliness and sanitation problems, including bed bugs and visible grime in a shower area. Because the reviews point in opposite directions, cleanliness appears to be an uneven experience rather than a consistently reliable strength.
caveat4 reviews mention this
Safety and staffing concerns
Several reviews raise concerns about safety and whether help is available when needed.
A number of negative reviews describe breakdowns that impacted resident safety or comfort, including claims related to bed bugs and incidents involving other residents. Some reviewers also describe call-notice and bedside coverage issues during hospice or end-of-life moments. Another review alleges a staffing gap that left a loved one unattended. These concerns are repeated enough that families looking at Maple Crest may want to ask specifically how staffing coverage is handled in urgent or high-needs situations.
caveat4 reviews mention this
Empathy and communication
Some families feel the facility falls short on empathy and follow-through.
Several reviews describe a lack of empathy toward families, including moments when they were present and expecting acknowledgment or support. Other reviewers report that they were not kept informed about what was happening, especially around end-of-life care. One review also says follow-up calls to a doctor were not returned, leaving the family uneasy about the care experience. While other reviews describe frequent contact, the recurring negative thread is that some families did not feel heard or updated at key times.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Maple Crest Health Center on seniors.fyi includes 11 photos including images showing church, landscaping, building, flag, interior, architecture, trees, sidewalk, and more.
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The article highlights nine memory-boosting activities for seniors that enhance cognitive health and social interaction, including puzzles, trivia quizzes, and storytelling, while emphasizing the importance of adapting these activities to individual preferences to maximize enjoyment and engagement. Consistent mental engagement is linked to improved cognitive function and emotional well-being in older adults.
Medicare provides limited coverage for skilled nursing home care, covering full benefits for the first 20 days and partial benefits up to 100 days under certain conditions, after which families must explore alternative funding options like Medicaid or long-term care insurance to manage potentially high costs. Proactive planning is essential to navigate the complexities of financing ongoing care once Medicare coverage ends.
Geriatric care managers create personalized care plans for older adults, addressing their medical, social, financial, and psychological needs while coordinating services and advocating for their well-being. They help families navigate caregiving challenges but may be hindered by high costs and a shortage of qualified professionals.
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175 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Eppley Airfield (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Clean facility with attentive staff and comfortable rooms.
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