Crown Pointe Retirement Community

Pros

• The staff at Crown Pointe are described as friendly, caring, and attentive, ensuring that residents feel comfortable and well taken care of.
• Residents appreciate the clean and well-maintained facilities, highlighting the spaciousness and inviting atmosphere of the community.
• Many families report that their loved ones have quickly made new friends and enjoyed participating in various activities organized by the facility.
• The dining experience is generally positive, with many residents enjoying their meals and the sense of community during mealtime.
• Families express gratitude for the support and assistance provided by staff during difficult transitions, feeling reassured about their loved ones' care.
• Overall satisfaction is noted by several reviewers who believe Crown Pointe exceeds their expectations compared to previous experiences in other facilities.

Cons

• The management at the facility was poor, with false promises regarding wheelchair transportation and an unexpected increase in nursing care costs.
• Residents experienced significant delays in receiving refunds after moving to hospice, despite repeated assurances that the processing was underway.
• Communication with the nursing staff was difficult, requiring families to text the director for responses.
• There were concerns about infection control practices among med techs, notably one who failed to sanitize hands while handling medications.
• The quality of food has declined since residents first moved in, with some describing it as disgusting.
• The facility lacked adequate safety measures during power outages or severe weather events, raising concerns about resident safety.
• The memory care unit had issues with supervision and cleanliness, contributing to a negative atmosphere for residents.
• Theft incidents occurred in resident rooms, causing distress and frustration for families.
• Activities were limited, leaving some residents feeling stuck within the facility without opportunities for outings or engagement outside of it.
• Poor communication regarding medical emergencies left families uninformed about their loved ones' health situations.

Review

Crown Pointe Retirement Community has received a wide array of feedback from residents and their families, highlighting both positive experiences and areas for improvement. Many families have praised the warm and caring atmosphere fostered by the staff, who are consistently described as friendly and attentive. One family member expressed gratitude for how all staff members made their loved one feel comfortable during her transition, emphasizing that the community feels like home due to its welcoming environment. The spacious building, featuring an inviting open atrium often buzzing with activities, is noted as a significant advantage. Residents appreciate the social interactions available, with several stating that they have developed new friendships since moving in.

However, despite these commendable aspects, some reviews indicate notable concerns regarding management practices and communication issues. Several families reported feeling misled during initial conversations about services provided at Crown Pointe. For instance, claims of wheelchair transportation were not fulfilled as promised. Additionally, unexpected increases in care costs over time raised questions about transparency in pricing structures. A particular family recounted experiencing difficulties while trying to receive refunds for unused rent following a transition to hospice care; despite multiple inquiries regarding the refund status, they encountered delays and inconsistent responses from management.

Communication emerged as a recurring theme throughout many reviews; while some families appreciated the attentiveness of individual staff members, they expressed frustration at the overall communication process within the facility. One reviewer specifically noted challenges in connecting with nursing staff when urgent needs arose or receiving timely updates on medical situations involving their loved ones. Others echoed this sentiment by mentioning that contacting management required additional steps which sometimes slowed down response times.

Quality of care is another critical area highlighted across various reviews. While many residents are content with their treatment at Crown Pointe—especially praising in-house physical therapy options—concerns about cleanliness and infection control standards were voiced as well. Notably mentioned was an instance where a medication technician failed to follow sanitization protocols while distributing medications, leading to an outbreak of illness among residents shortly thereafter. Residents called for ongoing training focused on essential topics such as infection control to ensure a safer living environment.

Food quality has also sparked debate among residents; while some expressed satisfaction with meals initially offered at Crown Pointe, others conveyed disappointment regarding recent declines in food quality and dining room service consistency. Families reported mixed feelings concerning meal variety and taste; thus indicating that it would be beneficial for management to assess dining operations more rigorously to enhance resident satisfaction at mealtimes.

Despite these critiques, numerous families maintain high regard for Crown Pointe's ability to provide necessary services alongside creating an engaging community experience for seniors. Many stated that this facility offers robust activities catering to diverse interests; however, suggestions included enhancing opportunities for outings or trips outside the community—pointing out a lack of transportation options available within the facility itself may limit options for engagement outside its premises. Overall, while Crown Pointe demonstrates promise through compassionate care and enjoyable living conditions shared by many residents—a continued focus on improving communication processes overall could enhance families’ peace of mind regarding their loved ones' wellbeing significantly.

This particular area of Omaha, Nebraska is a convenient and bustling area with a variety of amenities in close proximity. There are several reputable physicians and hospitals within a short distance, providing easy access to medical care. Additionally, there are numerous dining options ranging from fast food to sit-down restaurants, as well as pharmacies for medication needs. For those who enjoy spending time outdoors, there are parks nearby where one can take a leisurely stroll or relax amidst nature. Overall, this area offers a mix of healthcare services, dining options, and recreational opportunities that may cater to the needs and preferences of seniors looking for a vibrant community to call home.

Physicians

• Allergy Asthma/Immunolgy Associates (0.1 miles)
• Alegent Health Clinic (0.2 miles)
• CHI Health Clinic (0.2 miles)
• Boys Town Internal Medicine (0.6 miles)
• Williams Family Medicine (0.9 miles)
• Rodney L Nitcher (1 miles)
• Family Medicine & Surgery, PC (1.4 miles)

Hospitals

• Omaha Surgical Center (0.1 miles)
• Methodist Hospital 6 South (1.8 miles)
• Davita Omaha Dialysis (2.1 miles)
• Va Medical Center (3.3 miles)
• Nebraska Medical Center (3.4 miles)
• University of NE Medical Center (3.6 miles)

Restaurants

• McDonald's (0.6 miles)
• Voodoo Taco (1.3 miles)
• Casual Pint (1.3 miles)
• Chick-Fil-A (1.8 miles)
• Tracks Lounge (1.9 miles)
• Ralston Keno (1.9 miles)
• Charleston's Restaurant (1.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• Infuscience (1 miles)
• Target Pharmacy (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)
• Kubat Pharmacy (2.6 miles)
• Walgreens (2.9 miles)

Cafes

• Panera Bread (1.8 miles)
• Starbucks (3.6 miles)
• Archetype Coffee (3.8 miles)
• Starbucks (3.9 miles)
• Scooter's Coffee (4 miles)
• Panera Bread (4.1 miles)

Parks

• One Pacific Place Park (1.9 miles)
• Elmwood Park (2.2 miles)
• Memorial Park (2.8 miles)
• Hanscom Park (4.1 miles)