Assisted Living At Immanuel Village

Pros

• The community is amazing and highly recommended for senior care.
• Disa went above and beyond and truly cares about the community.
• Kaylee Chilton and the receptionist were welcoming and friendly.
• All of the team is excellent and deserves recognition.
• The facility is clean, secure, and has very friendly staff and neighbors.
• The staff is helpful and knowledgeable.
• Immanuel Terrace takes great care of residents.
• The care and amenities are second to none, with staff serving with love and compassion.

Cons

• The facility has gone steadily downhill, with residents not receiving maintenance on apartments and appliances in serious disrepair.
• Shoddy, leaking windows waste energy and leave units too cold or too hot.
• Some residents are allowed to be rude, abusive, and obnoxious, with management doing nothing.
• The management is described as incompetent, clueless, and neglectful.
• The director of nursing made snide comments about a resident's mother.
• Within a week of move-in, the DON allegedly pressured for medicating a resident or face a 30-day notice, and the medication led to drowsiness, a fall, surgery, and loss of ADLs.
• The facility kept a $3,000 community fee despite giving partial credit for the month.
• Transportation is severely inadequate, with limited drivers and cars, long wait times, and missed appointments, undermining advertised services.

Review

This collection of reviews paints a complex and often contradictory portrait of a senior living community that includes Immanuel Courtyard and related Immanuel properties. On one hand, many visitors describe a warm, clean, and welcoming environment with friendly staff, good meals, and a sense of genuine care from several employees. On the other hand, a substantial number of entries express deep frustration with management, maintenance neglect, and serious concerns about safety, medical decisions, and transportation. Taken together, the reviews suggest a facility that can feel like two very different places depending on which day you visit and which staff member you encounter.

Several reviewers highlight the positive, almost family-like atmosphere that can exist within the community. They praise the friendliness and professionalism of many staff members, noting that the grounds are clean and the living areas well kept. Specific individuals are frequently singled out for praise, including Disa, who supposedly goes above and beyond, and Kaylee Chilton along with the receptionist, who are described as welcoming and friendly. Across multiple anecdotes, residents and families commend the general kindness of the team, the secure environment, and the quality of care in the independent and assisted living sections when things go smoothly. For many families, this is a place that feels "like home" and where staff are described as caring, attentive, and compassionate, with comments that the care and amenities are "second to none" and the facility is a good option for seniors seeking a supportive community.

Yet those positive impressions are frequently contradicted by harsh criticisms of management and operational practices. A recurring indictment targets the management as incompetent and neglectful, with claims that the adults living there do not receive adequate maintenance - appliances and fixtures fall into disrepair, windows leak, and energy efficiency is sacrificed. The sense of disrepair is paired with concerns about resident misconduct going unchecked: some residents are alleged to be rude or abusive to others, and management is described as failing to intervene. In several reviews, the DON (Director of Nursing) is specifically cited for harmful behavior or poor decision-making, including making snide comments about a resident's family member and coercive or punitive approaches to treatment.

One of the most troubling threads concerns medical decisions and their consequences. A particularly distressing account describes the DON pressuring family members to medicate a mother-in-law in order to avoid a 30-day notice, with the medicated resident allegedly becoming overly drowsy and subsequently falling, necessitating surgery and rehabilitation. The reviewer recounts how the admission packet photo, provided months earlier, showed a much different health trajectory than what occurred after the move-in, and notes that while partial credit was given for the month not lived in the community, a $3,000 community fee remained non-refundable. The narrative culminates in a substantial decline in the resident's functioning, to the point of requiring a wheelchair - an outcome linked, in the reviewer's view, to the initial medication decision and the overall handling of the situation.

Transportation emerges as another major pain point. Families describe transportation to medical appointments as a critical failing, with a single driver and a single vehicle or bus serving a substantial number of elderly residents. On twice-weekly grocery runs, appointments often go unmet, with families reporting success rates as low as one out of four tries. The dissatisfaction is clear: if the facility cannot reliably provide rides, it should not advertise this service, and there is a call for alternative solutions, such as volunteer drivers from churches or other community groups.

On the flip side, several reviews emphasize a vibrant social life and enriching offerings for those who can participate. Some residents appreciate the "enrichment activities" and outings they hoped for, while others acknowledge that activities tend to be limited due to the age and ability of the population. There are repeated affirmations of the facility's beautiful environment and the value of living among caring and supportive staff who are "awesome" or "great." The communal experience is often framed as a mix of strong, compassionate care and the occasional administrative shortcoming, with residents acknowledging that understaffing and high demands can affect the quality of care but that many staff members still deliver excellent service.

In a few accounts, prospective residents narrate their own frustrating experiences with the admissions process, including scheduling delays, repeated miscommunications, and what feels like a lack of dignity or respect. One reviewer describes a cycle of double-booking and prolonged waiting, culminating in a decision never to work with the facility again. These anecdotes underscore a common theme: even when the staff are praised for kindness and competence, the processes surrounding tours, admissions, and communications can leave families feeling undervalued and discouraged.

Overall, the reviews present a paradoxical picture: Immanuel Courtyard and its related Immanuel properties can be a place of warmth, good meals, clean facilities, and genuinely caring staff who strive to treat residents well. Yet, the same institutions face serious criticisms centered on management competency, maintenance neglect, coercive medical practices, inadequate transportation, and inconsistent experiences across residents. For families evaluating this community, the decision may hinge on which aspects they prioritize - personal interactions with individual staff members and the day-to-day environment, or a belief that the wider administrative operations and policies will support reliable, patient-centered care during a time of significant life changes. The net takeaway is that while there are many shining moments and commendable efforts by dedicated employees, there are equally significant concerns that cannot be ignored and warrant careful consideration and dialogue with the facility's leadership.

This particular area of Omaha, Nebraska offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies such as CHI Health Pharmacy and Baker's Pharmacy in close proximity, access to medication and health care is convenient. Additionally, there are several reputable physicians' offices nearby, including Alegent Health Clinic - Primary Care and UNMC Family Medicine At Fontenelle, ensuring quality medical care is easily accessible. The presence of Alegent Health Immanuel Medical Center and other hospitals within a short distance provides peace of mind knowing emergency medical assistance is readily available. The neighborhood also features several parks for leisurely walks or relaxation such as Somerset Park and Standing Bear Lake. Various dining options like Charleston's Restaurant and Chick-Fil-A offer diverse culinary experiences, while cafes like Scooter's Coffee provide cozy spots for socializing or enjoying a cup of coffee. Overall, this area in Omaha combines convenience, healthcare facilities, recreational opportunities, and dining choices making it a desirable location for senior living.

Pharmacies

• CHI Health Pharmacy (Immanuel) (0 miles)
• Baker's Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (3.2 miles)
• Baker's Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.3 miles)

Physicians

• Alegent Health Clinic - Primary Care (0 miles)
• UNMC Family Medicine At Fontenelle (2.2 miles)
• Alegent Health Family Care (2.7 miles)
• Alegent Creighton Clinic (3.4 miles)
• Neurological & Headache Center (4.2 miles)
• Heartland Cardiology (4.2 miles)
• Omaha Imaging (4.2 miles)

Hospitals

• Alegent Health Immanuel Medical Center (0 miles)
• Davita Omaha Dialysis (4.2 miles)
• Methodist Hospital 6 South (4.5 miles)
• University of NE Medical Center (5.2 miles)
• Nebraska Medical Center (5.2 miles)
• Va Medical Center (6 miles)
• Omaha Surgical Center (6.2 miles)

Parks

• Somerset Park (1.3 miles)
• Keystone Park (1.8 miles)
• Standing Bear Lake (1.9 miles)
• Memorial Park (4.2 miles)
• Hefflinger Park (4.3 miles)
• Hefflinger Park (4.3 miles)
• Elmwood Park (4.9 miles)

Restaurants

• Wayside Tavern (2.8 miles)
• Sonic Drive-In (4.3 miles)
• Raising Cane's Chicken Fingers (4.3 miles)
• Charleston's Restaurant (4.3 miles)
• Chick-Fil-A (4.4 miles)
• Chipotle Mexican Grill (4.7 miles)
• The Cheesecake Factory (4.7 miles)

Cafes

• Scooter's Coffee (3.6 miles)
• Panera Bread (4.4 miles)
• Archetype Coffee (5.1 miles)
• Rally Coffee Co. (5.9 miles)

Transportation

• Union Pacific Railroad (6.2 miles)

Theaters

• Majestic Cinema Of Omaha Omaha, Ne (6.3 miles)

Places of Worship

• St Vincent De Paul Catholic Church (6.4 miles)