Assisted Living At Immanuel Village in Omaha, NE

Pros

• The community is amazing and highly recommended for senior care.
• Disa went above and beyond and truly cares about the community.
• Kaylee Chilton and the receptionist were welcoming and friendly.
• The entire team is excellent and deserves recognition.
• The staff is helpful and knowledgeable.
• The care and amenities are second to none, with staff serving with love and compassion.
• Immanuel Courtyard is very clean, secure, and has friendly staff and neighbors.
• Immanuel Terrace takes great care of residents.
• The facility is wonderful, professional, kind, and caring, and highly recommended.

Cons

• The facility has gone steadily downhill.
• Residents did not receive timely maintenance, leaving appliances and fixtures in serious disrepair.
• Shoddy, leaking windows waste energy and leave apartments uncomfortably cold or hot.
• Some residents are allowed to be rude and abusive to others, with management doing nothing.
• The management is the worst the reviewer has ever witnessed; they are incredibly incompetent, clueless, and neglectful.
• They have run this once decent place into the ground.
• The director of nursing is terrible and made snide comments about the reviewer's mother.
• Transportation to medical appointments is unreliable and should not be advertised if it cannot be provided.

Review

Assisted Living At Immanuel Village is best suited for independent seniors or those needing light assistance who value a warm, faith-informed, community-focused environment in Omaha. The campus frequently earns praise for a homey feel, clean grounds, and personable staff, making it a solid choice for residents who prioritize daily companionship, reasonable meals, and a sense of belonging over high-ritual programming or high-intensity medical oversight. For families, the appeal lies in a familiar, caring atmosphere where staff relationships often become a core support, and where the setting feels more like a neighborhood than a clinical environment.

Those who should consider alternatives are the ones whose loved ones require dependable, round-the-clock medical monitoring, stringent safety oversight, or highly reliable transportation to frequent appointments. Several reviews flag transportation as a chronic friction point, with limited drivers and scheduling quirks that can complicate medical logistics. Another red flag is the management and governance picture: complaints about leadership, inconsistent responses to resident behavior, and troubling anecdotes about medical decisions that followed less-than-ideal processes. Additionally, residents seeking robust enrichment activities or consistently active programming may be disappointed, as some reviews describe outings and crafts as limited, even when the overall atmosphere remains welcoming.

On the positive side, the strongest arguments in favor of Immanuel Village center on staff warmth and the living environment. Many residents and family members commend the caregiving team for attentiveness and kindness, with several individuals noting staff going "above and beyond" and a number of nurses and front-line caregivers who feel genuinely devoted to residents' well-being. The facility is described as clean, secure, and pleasant, with a dining program that offers a varied menu and flavors that residents appreciate. The combination of independent and assisted options within the same community allows families to transition a loved one smoothly as care needs evolve, without uprooting to a new campus.

Yet the cons are substantive and recur across multiple accounts. Maintenance neglect appears pervasive enough to impact comfort and energy efficiency, with leaking windows and failing appliances cited as examples. Management weaknesses - perceived incompetence, miscommunication, and a willingness to threaten with 30-day notices in some cases - dash confidence in a consistently safe, well-run operation. The most serious red flags involve medical oversight, where a documented incident of aggressive medication decisions seemingly led to drowsiness and a fall, followed by a difficult later transition. Cost is another factor, with upfront fees and ongoing charges that can stretch budgets, particularly for families comparing multiple options. Finally, concerns about social engagement and isolation in some situations suggest that the day-to-day resident experience may hinge heavily on individual staff interactions rather than a uniformly robust activity slate.

The key pros do not entirely offset the main cons, but they can tilt the decision depending on priorities. If a loved one places immense weight on compassionate daily care, a warm, home-like environment, and reliable meals, those positives can sustain satisfaction even amid some maintenance hiccups or occasional transportation frustrations. Families that can establish vigilant, ongoing oversight - watching for timely repairs, clear communication from leadership, and proactive problem-solving around transport and medical logistics - may extract substantial value from the compassionate culture and strong staff at Immanuel Village. However, for residents whose daily life hinges on flawless governance, punctual medical access, and rich enrichment programming, the drawbacks may overshadow the strengths.

Bottom line: Immanuel Village offers a compelling, humane option for seniors who want a welcoming, faith-oriented community with solid staff and a comfortable living environment, and who can tolerate and monitor some administrative and logistical rough edges. Prospective residents should plan thorough, in-person observations focused on maintenance responsiveness, governance transparency, transportation reliability, and the consistency of medical oversight. For families prioritizing staff-driven care, a respectful atmosphere, and a homey setting, this community can be an excellent fit - provided ongoing due diligence confirms that the management and logistics align with the loved one's evolving needs.

This particular area of Omaha, Nebraska offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies such as CHI Health Pharmacy and Baker's Pharmacy in close proximity, access to medication and health care is convenient. Additionally, there are several reputable physicians' offices nearby, including Alegent Health Clinic - Primary Care and UNMC Family Medicine At Fontenelle, ensuring quality medical care is easily accessible. The presence of Alegent Health Immanuel Medical Center and other hospitals within a short distance provides peace of mind knowing emergency medical assistance is readily available. The neighborhood also features several parks for leisurely walks or relaxation such as Somerset Park and Standing Bear Lake. Various dining options like Charleston's Restaurant and Chick-Fil-A offer diverse culinary experiences, while cafes like Scooter's Coffee provide cozy spots for socializing or enjoying a cup of coffee. Overall, this area in Omaha combines convenience, healthcare facilities, recreational opportunities, and dining choices making it a desirable location for senior living.

Pharmacies

• CHI Health Pharmacy (Immanuel) (0 miles)
• Baker's Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (3.2 miles)
• Baker's Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.3 miles)

Physicians

• Alegent Health Clinic - Primary Care (0 miles)
• UNMC Family Medicine At Fontenelle (2.2 miles)
• Alegent Health Family Care (2.7 miles)
• Alegent Creighton Clinic (3.4 miles)
• Neurological & Headache Center (4.2 miles)
• Heartland Cardiology (4.2 miles)
• Omaha Imaging (4.2 miles)

Hospitals

• Alegent Health Immanuel Medical Center (0 miles)
• Davita Omaha Dialysis (4.2 miles)
• Methodist Hospital 6 South (4.5 miles)
• University of NE Medical Center (5.2 miles)
• Nebraska Medical Center (5.2 miles)
• Va Medical Center (6 miles)
• Omaha Surgical Center (6.2 miles)

Parks

• Somerset Park (1.3 miles)
• Keystone Park (1.8 miles)
• Standing Bear Lake (1.9 miles)
• Memorial Park (4.2 miles)
• Hefflinger Park (4.3 miles)
• Hefflinger Park (4.3 miles)
• Elmwood Park (4.9 miles)

Restaurants

• Wayside Tavern (2.8 miles)
• Sonic Drive-In (4.3 miles)
• Raising Cane's Chicken Fingers (4.3 miles)
• Charleston's Restaurant (4.3 miles)
• Chick-Fil-A (4.4 miles)
• Chipotle Mexican Grill (4.7 miles)
• The Cheesecake Factory (4.7 miles)

Cafes

• Scooter's Coffee (3.6 miles)
• Panera Bread (4.4 miles)
• Archetype Coffee (5.1 miles)
• Rally Coffee Co. (5.9 miles)

Transportation

• Union Pacific Railroad (6.2 miles)

Theaters

• Majestic Cinema Of Omaha Omaha, Ne (6.3 miles)

Places of Worship

• St Vincent De Paul Catholic Church (6.4 miles)