Immanuel Medical Center in Omaha, NE

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Pros

• The nursing staff and doctors were very concerned for patients' comfort.
• Immanuel Procedure Center delivered a wonderful experience with excellent teams of healthcare professionals.
• The mammogram facility at Immanuel makes patients feel safe and cared for.
• CHI Health Immanuel has consistently excellent service, with friendly and professional staff.
• Precious in Nephrology was great, scheduling and seeing patients with no problems, and the staff were kind and informative.
• The labor and delivery team were respectful, professional, and sweet, always happy to help.
• The outpatient procedure staff were amazing and showed kindness.
• The ER staff are praised for outstanding, compassionate, and efficient care, with patients feeling heard and respected.
• The facility is very clean, contributing to a sense of trust and safety.
• Many patients would recommend CHI Health Immanuel to friends and family.

Cons

• The hospital is described as the worst ever, with the ER holding patients for days and transfers to even worse facilities.
• ER staff are rude and ignore patients, making the waiting room experience unacceptable.
• A particular physician is labeled rude and unprofessional, with questions raised about why she remains licensed.
• Patients endure several hours of waiting in the ER, often without water or timely care.
• Medical records are a mess, with promised results delayed and staff hard to reach to fix issues.
• Kitchen staff are horrible, frequently forgetting parts of meals or entire orders.

Review

This community is best suited for families and individuals who want a hospital experience built around surgical precision, obstetric strength, and consistently reliable diagnostic imaging, delivered with bedside care that feels personal and steady. The most compelling case rests with procedural excellence: the procedure center and OR teams receive frequent praise for calm, well-coordinated care, and the patient stories surrounding labor and delivery emphasize a respectful, professional approach from nurses, anesthesiologists, and physicians. For someone facing a planned surgery, outpatient procedures, or a childbirth experience, this is a setting where highly capable clinicians and careful perioperative support translate into tangible peace of mind. A long-standing emphasis on imaging, from mammography to MRI, reinforces the sense that this is a facility that prioritizes clear communication and timely results.

But there are clear counterweights that families should actively weigh when charting alternatives. A recurring thread in the reviews is inconsistency in urgent-care experiences: long ER wait times, with some patients reporting distress from delays and a sense that triage or bedside attention did not always meet expectations. A few accounts describe rude or inattentive behavior, or gaps in bedside manners, which can color an entire stay if the encounter centers on pain, fear, or confusion. Medical records and administrative communication also surface as pain points in a minority of experiences, with frustrations around access to results and chart updates. For families prioritizing a consistently streamlined ER path or uniform customer service across all visits, these examples point toward exploring other options or at least confirming current performance before relying on Immanuel for time-critical needs.

The best way to reconcile the positives with the negatives is to weigh the core strengths against the most common friction points. On the strength side, the surgical teams, surgeons, anesthesiologists, and their supporting staff, are repeatedly described as competent, organized, and considerate, with a quiet, efficient unit that patients and families notice. Obstetrics and labor & delivery care receive high marks for professionalism and kindness, with specific clinicians singled out for delivering a reassuring, capable experience. Imaging services, mammograms, MRIs, and related tests, are highlighted for reliability and patient comfort, underscoring a facility that keeps key diagnostic tasks close to hand. In elective or semi-urgent pathways, the robust procedural and diagnostic backbone often tips the balance in favor of choosing Immanuel, particularly for families already in the CHI Immanuel network who value continuity of care.

Where this facility truly shines is in the day-to-day warmth of competent, patient-focused staff across multiple high-stakes areas. Postoperative recovery, intake at the orthopedic or outpatient procedure desks, and consistent nursing attentiveness stand out as hallmarks of a dependable care culture. Several posters point to individual nurses, intake coordinators, and support staff who go the extra mile, accessibility, practical explanations of what comes next, and steady follow-through. In maternity-related care, the team’s attentiveness, clear explanations, gentle handling during routine checks, and a sense that staff genuinely cares for both patient and baby, renders a memories-positive impression for families navigating childbirth. Even in the best light, however, the contrast with some ER experiences reminds that the same level of consistency is not universal across all departments.

For decision-makers, this means Immanuel is an excellent fit if the priority is strong surgical and obstetric capability, paired with dependable diagnostic imaging and a track record of professional, caring bedside interaction. It is less ideal if the main concern centers on minimizing ER wait times or requiring flawless consistency in every single encounter. The ER, in particular, benefits from a blunt-eyed assessment: some visits run smoothly and quickly, while others feel delayed or less coordinated. When a family anticipates the need for rapid triage, clear communication, and unambiguous expectations about timelines, it pays to corroborate the current performance with a direct conversation with patient relations or to seek experiences from recent patients who faced similar needs.

In practical terms, families evaluating Immanuel should prioritize a candid pre-stay discussion: which department will carry the heaviest burden, what you can expect in terms of wait times during high-demand periods, and who will be your primary point of contact across the stay. If the plan includes an elective procedure or a focus on OB, orthopedics, or imaging, Immanuel offers a compelling combination of professional expertise and compassionate care that consistently earns high marks from patients and families. For those with prior experiences indicating gaps in ER throughput or administrative responsiveness, it is sensible to compare with other regional options or obtain a current operational snapshot before committing to this center as the primary source for time-sensitive or high-emotion health care needs. Overall, Immanuel presents as a strong, capable choice for definitive procedures and careful, respectful care, with the caveat that ER variability should prompt proactive questions and a clear plan for escalation if urgent attention is required.

This area of Omaha, Nebraska is a well-connected community with convenient access to essential amenities such as pharmacies, physicians, hospitals, parks, restaurants, cafes, transportation options, theaters, and places of worship. With multiple pharmacies and healthcare facilities nearby, seniors can easily access medical care and medications. The proximity to parks like Somerset Park and Standing Bear Lake offers opportunities for outdoor recreation and leisurely walks. Additionally, the diverse selection of dining options ranging from fast food to upscale restaurants ensures a variety of culinary experiences. Overall, this neighborhood provides a mix of convenience and recreational opportunities that may appeal to seniors looking for a vibrant and accessible living environment in Omaha.

Pharmacies

• CHI Health Pharmacy (Immanuel) (0 miles)
• Baker's Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.2 miles)
• Baker's Pharmacy (3.3 miles)
• Walgreens (3.3 miles)

Physicians

• Alegent Health Clinic - Primary Care (0 miles)
• UNMC Family Medicine At Fontenelle (2.2 miles)
• Alegent Health Family Care (2.7 miles)
• Alegent Creighton Clinic (3.4 miles)
• Neurological & Headache Center (4.2 miles)
• Heartland Cardiology (4.2 miles)
• Omaha Imaging (4.2 miles)

Hospitals

• Alegent Health Immanuel Medical Center (0.1 miles)
• Davita Omaha Dialysis (4.2 miles)
• Methodist Hospital 6 South (4.5 miles)
• University of NE Medical Center (5.2 miles)
• Nebraska Medical Center (5.2 miles)
• Va Medical Center (6 miles)
• Omaha Surgical Center (6.2 miles)

Parks

• Somerset Park (1.3 miles)
• Keystone Park (1.8 miles)
• Standing Bear Lake (2 miles)
• Memorial Park (4.2 miles)
• Hefflinger Park (4.2 miles)
• Hefflinger Park (4.3 miles)
• Elmwood Park (4.9 miles)

Restaurants

• Wayside Tavern (2.8 miles)
• Sonic Drive-In (4.3 miles)
• Raising Cane's Chicken Fingers (4.3 miles)
• Charleston's Restaurant (4.3 miles)
• Chick-Fil-A (4.4 miles)
• Chipotle Mexican Grill (4.7 miles)
• The Cheesecake Factory (4.7 miles)

Cafes

• Scooter's Coffee (3.6 miles)
• Panera Bread (4.4 miles)
• Archetype Coffee (5.1 miles)
• Rally Coffee Co. (5.9 miles)

Transportation

• Union Pacific Railroad (6.2 miles)

Theaters

• Majestic Cinema Of Omaha Omaha, Ne (6.3 miles)

Places of Worship

• St Vincent De Paul Catholic Church (6.4 miles)