Immanuel Medical Center in Omaha, NE

Pros

• The nurses and doctors were absolutely great and amazing.
• Precious in Nephrology provided great service and was very kind and informative.
• Dr. Candace Giles delivered the baby safely and swiftly.
• Anesthesiologist Chantal Afuh explained anesthesia clearly and calmed nerves.
• Nurse Madison radiated positivity and was extremely helpful.
• Technician Madison was extremely friendly and helpful.
• Nurse Kayla was super sweet and extremely helpful.
• The staff were excellent, professional, caring and empathetic.
• The CHI Emmanuel ER staff restored trust in emergency care.
• It was the best hospital experience ever; the nurses were wonderful, attentive and smart.

Cons

• They endured a terrible ER experience with hours-long waits, no TV, no call light, and the possibility of waiting until the next day.
• They observed nurses and CNAs chatting about personal lives rather than tending to a patient for nearly 12 hours.
• They felt punished because they could not leave the patient alone due to age, with CPS possibly called.
• They described the care as awful and many staff as unfriendly with poor bedside manners.
• They described the ER as horrible with rude staff who ignored them at the front desk.
• They found medical records to be a mess, with delayed release times for potentially life-threatening information.
• They waited three hours for a doctor despite severe pain, which they found unacceptable.
• They criticized the kitchen staff for forgetting half of meals and delivering poor service.
• They alleged they were misled about their mother's presence and learned of her death two days later.

Review

Immanuel Medical Center in Omaha is best suited for families facing acute, complex medical needs where reliable clinical skill and strong bedside care matter most. The facility earns its reputation from a broad mix of departments that many reviewers praise: obstetrics and delivery teams that are described as competent and supportive, orthopedics and procedural care that feel streamlined, and an emergency department where several patients report professionals who listen, explain, and act promptly. In short, this is a center that tends to deliver solid, hands-on medical advocacy when trouble arises and when a patient must be stabilized or treated quickly.

Those considering alternatives should weigh consistency in ER experience and the environment of care. A recurring thread in the feedback is that ER wait times can vary, and some encounters report impersonal or hurried interactions among staff. There are also pockets of dissatisfaction related to non-clinical aspects, such as medical records handling, and, in a few cases, housekeeping and dietary service lapses. Prospective clients who prioritize flawless, uniformly positive ER dynamics or a uniformly modern patient room experience may find other options preferable, especially if the comfort and predictability of the environment is a primary concern.

On the plus side, the strongest pros consistently center on the clinical teams. Across multiple departments, physicians and nurses are described as knowledgeable, compassionate, and thoroughly engaged in patient care. Several reviewers highlight thorough explanations, clear communications, and a willingness to go the extra mile, whether in urgent triage, procedural planning, or post-procedure follow-up. When care is needed, the staff's professionalism and approachability are often cited as a decisive factor in feeling safe and well cared for, with particular praise directed toward delivery teams, pain management, and orthopedics where staff demonstrated both competence and empathy.

That strength in bedside care only partially offsets the main drawbacks. The most significant risk is variability in the ER experience, including moments of long waiting times for attention or discharge, which can be distressing for patients in pain or with urgent symptoms. In addition, isolated reports note issues with records accuracy, inconsistent staff warmth in certain encounters, and some outdated or uneven aspects of the physical environment. Together, these factors can temper the otherwise high clinical standard, especially for families seeking a consistently smooth, predictable hospital experience from intake through discharge.

For families weighing decisions, the practical implication is clear: Immanuel is a solid choice when acute medical expertise, urgent symptom relief, and reliable obstetric or surgical care are priorities. Its pros - competent clinicians, strong bedside manners in many teams, and efficient outpatient processes - often outweigh the cons, particularly in high-stakes scenarios where rapid, attentive care makes a real difference. However, for those who cannot tolerate ER variability, or who require a consistently pristine patient environment and flawless non-clinical service across all visits, it is prudent to compare with other area hospitals.

In sum, Immanuel Medical Center stands out as a capable, dependable option for families who expect robust medical care and compassionate, professional staff across core hospital services. It is less compelling for those who demand an unblemished, uniformly seamless ER experience every time, or for whom the comfort of a consistently modern patient setting is non-negotiable. When evaluating options, focus on the departments most relevant to the anticipated needs, ask about current ER wait patterns, request care teams with proven continuity, and verify records handling and discharge planning. For the right priorities, Immanuel is a credible, even superior, choice among Omaha's hospital options.

This area of Omaha, Nebraska is a well-connected community with convenient access to essential amenities such as pharmacies, physicians, hospitals, parks, restaurants, cafes, transportation options, theaters, and places of worship. With multiple pharmacies and healthcare facilities nearby, seniors can easily access medical care and medications. The proximity to parks like Somerset Park and Standing Bear Lake offers opportunities for outdoor recreation and leisurely walks. Additionally, the diverse selection of dining options ranging from fast food to upscale restaurants ensures a variety of culinary experiences. Overall, this neighborhood provides a mix of convenience and recreational opportunities that may appeal to seniors looking for a vibrant and accessible living environment in Omaha.

Pharmacies

• CHI Health Pharmacy (Immanuel) (0 miles)
• Baker's Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.2 miles)
• Baker's Pharmacy (3.3 miles)
• Walgreens (3.3 miles)

Physicians

• Alegent Health Clinic - Primary Care (0 miles)
• UNMC Family Medicine At Fontenelle (2.2 miles)
• Alegent Health Family Care (2.7 miles)
• Alegent Creighton Clinic (3.4 miles)
• Neurological & Headache Center (4.2 miles)
• Heartland Cardiology (4.2 miles)
• Omaha Imaging (4.2 miles)

Hospitals

• Alegent Health Immanuel Medical Center (0.1 miles)
• Davita Omaha Dialysis (4.2 miles)
• Methodist Hospital 6 South (4.5 miles)
• University of NE Medical Center (5.2 miles)
• Nebraska Medical Center (5.2 miles)
• Va Medical Center (6 miles)
• Omaha Surgical Center (6.2 miles)

Parks

• Somerset Park (1.3 miles)
• Keystone Park (1.8 miles)
• Standing Bear Lake (2 miles)
• Memorial Park (4.2 miles)
• Hefflinger Park (4.2 miles)
• Hefflinger Park (4.3 miles)
• Elmwood Park (4.9 miles)

Restaurants

• Wayside Tavern (2.8 miles)
• Sonic Drive-In (4.3 miles)
• Raising Cane's Chicken Fingers (4.3 miles)
• Charleston's Restaurant (4.3 miles)
• Chick-Fil-A (4.4 miles)
• Chipotle Mexican Grill (4.7 miles)
• The Cheesecake Factory (4.7 miles)

Cafes

• Scooter's Coffee (3.6 miles)
• Panera Bread (4.4 miles)
• Archetype Coffee (5.1 miles)
• Rally Coffee Co. (5.9 miles)

Transportation

• Union Pacific Railroad (6.2 miles)

Theaters

• Majestic Cinema Of Omaha Omaha, Ne (6.3 miles)

Places of Worship

• St Vincent De Paul Catholic Church (6.4 miles)