Village Health Care Center

Pros

• Therapy, both physical and occupational, was extremely attentive and helpful.
• All the staff are knowledgeable, friendly, and concerned for residents.
• They call residents by name and seek to meet their needs.
• The front desk staff, especially Joe Chapman, provided a warm welcome.
• The outside grounds are lovely.
• The facility is clean and tidy, with meals that are balanced and appealing.
• Families and residents wholeheartedly recommend the Village Health and Rehab Center.
• The staff were incredibly attentive and caring, never rushing residents and handling tasks with love and a smile.

Cons

• The Village was described as horrible and the worst experience the reviewer had.
• A single nurse and one med tech were left to care for 24 residents on some days, which was deemed unsafe.
• Supervisors were hardly ever present.
• Staff were asked to perform tasks that were unsafe for themselves and the residents.
• Breaks were extremely limited, with only about a half-hour on a 12-hour shift.
• A staff member suffered a physical and mental breakdown.
• The Village and The Goodman were accused of not caring about employees or residents.
• Maintenance failures allowed a support pole to come loose, nearly harming a resident, and staff were blamed.
• Residents were given the wrong medications on multiple occasions.
• The food was described as unfit for human consumption - ice cold, lacking fresh fruit/vegetables, and with no flavor.
• Care coordination and communication were poor; appointments and questions were not adequately addressed.
• Some aides and other staff appeared poorly trained.
• There were allegations that the owner posted positive reviews, prompting concerns about authenticity.
• The facility was said to be not focused on rehabilitation or patient well-being.

Review

The Village Health and Rehabilitation in Missoula presents a strikingly mixed picture when you look across the varied experiences of people who have interacted with it. On one hand, there are alarms raised by former employees and family members who describe unsafe conditions, chronic understaffing, and what they perceive as a lack of accountability from supervisors and management. On the other hand, there are residents and relatives who praise the care, the attentiveness of the therapy teams, and the warmth of certain staff members. Taken together, the reviews paint a landscape of high highs and low lows, depending on who you talk to and when.

One of the most disturbing accounts comes from a former staff member who worked at the facility for three weeks. They recount being scheduled to shadow a mentor for two weeks, only to have the mentor call out sick on the third day and be left alone to care for 24 residents with just one nurse and one medication tech available. This person emphasizes that this situation happened multiple times and that supervisors were "hardly ever there." They describe being asked to perform tasks they felt were unsafe for both themselves and the residents, receiving only about a half-hour break during a 12-hour shift, and ultimately suffering a physical and mental breakdown. They also recount a maintenance issue in which a resident's support pole came loose from the ceiling and almost hit someone, with the staff being blamed rather than the maintenance setup itself. The overall tone of this account is that staffing levels, supervision, and safety culture were seriously deficient.

Family members share their own shadows of concern, particularly around medical care and communications. One reviewer describes their mother, a rehab patient, who was given the wrong medication twice and who, as a diabetic, required careful attention to insulin administration. They claim that only one nurse used an alcohol swab to cleanse her arm before insulin delivery. When their mother asked questions about her care or appointment scheduling, she was brushed off and treated disrespectfully by a social worker. The sense conveyed is that communication gaps and a dismissive attitude toward patient inquiries were recurring problems, contributing to a sense of frustration and distrust about the level of individualized attention and safety.

Food and nutrition are another frequent flashpoint. At least one resident or family member characterizes the meals as unfit for human consumption, noting they are served ice-cold and lacking in fresh fruits or vegetables and flavor. There are comments about kitchen staff being incompetent and seemingly not checking meal tickets against actual meals served. One vivid impression describes a typical meal that failed to meet expectations, underscoring a perception that nutrition and culinary care were not being prioritized in line with residents' needs.

Amid the negative notes, there are also strong positive voices that highlight different aspects of the Village. Several reviewers recount that the therapy - both physical and occupational - was attentive and helpful, and that staff members were knowledgeable, friendly, and genuinely concerned about residents. One reviewer describes the staff as making residents feel that they are "a human, not a number," with staff who call residents by name and seek to meet their needs. The praise extends to the overall atmosphere of care on some shifts, with families and residents expressing gratitude for the compassion and effort of the nursing, PT/OT, and support teams. These voices emphasize that when care is well-coordinated and those on duty are engaged, the Village can deliver meaningful rehabilitation and a sense of warmth and respect.

There are also specific names that recur in the more favorable reviews, which adds texture to the overall image. One reviewer notes that residents are happy when a particular staff member on the shift, Dick, is present because he brings laughter and morale. Another speaks highly of the front desk experience, praising Joe Chapman, the Reception Manager, for his welcoming and responsive interactions. A longtime nurse who previously worked there also shares a positive narrative, describing the Village as a place where she could grow professionally - from a certified nursing assistant to a medication technician, and then back to nursing - with a sense of returning home and continuing to contribute. This account emphasizes the potential for supportive leadership, professional development, and a sense of community among staff.

From another angle, a reviewer who is a doctor and whose family member was there for rehab discusses the interplay of pros and cons. They acknowledge that there are many caring staff members and that the nurses and physical/occupational therapy teams can be good, but they argue that some nursing assistants and other staff do not seem well trained. They also highlight logistical and communication challenges - such as the reliance on "telephone game" style communication to connect with physicians - and point out that while the grounds are pleasant and housekeeping is sometimes cited as an area of improvement, the overall balance between care quality and staffing efficiency remains delicate. This review underscores that even in settings with strong clinical teams, systemic gaps can color the patient and family experience.

There are a few reviews that tilt toward a very negative verdict, even while others carry praise. One strongly negative account condemns the facility as uncaring, unprofessional, and undeserving of the rehab label. It condemns the lack of actual rehabilitation experiences, the failure to provide consistent physical therapy, poor responsiveness to call bells, and a sense that billing considerations may drive decisions about the length of stay more than patient recovery. The sentiment is that advocacy and vigilance from family members are essential to secure proper care, and it leaves a lasting impression of distrust in how the facility prioritizes patient well-being versus administrative concerns.

In sum, the Village Health and Rehabilitation in Missoula appears to be a place where care quality can swing dramatically depending on staffing levels, supervisory presence, and the day-to-day attitudes of individual caregivers. Some residents and families recount alarming safety concerns, medication errors, and communication breakdowns that point to deeper systemic issues. Others describe a compassionate, attentive rehabilitation environment where therapists, nurses, and other staff members go above and beyond to treat residents with dignity, respect, and personalized attention. The overall portrait is complex: strong, caring personnel and well-run experiences exist alongside critical failures in safety, staffing, and administration. For anyone considering care there, these accounts suggest the importance of proactive advocacy, clear communication with care teams, and thorough, ongoing oversight to ensure that both rehabilitation goals and daily safety standards are consistently met.

This part of Missoula, Montana, offers a convenient and vibrant community for senior living. With several hospitals and physicians' offices within close proximity, residents have easy access to medical care. There are also numerous pharmacies nearby for medication needs. The area boasts several parks for outdoor recreation and relaxation, as well as a variety of restaurants and cafes for dining out or meeting with friends. Additionally, there are places of worship in the vicinity for spiritual fulfillment. Overall, this neighborhood provides a well-rounded environment that caters to the diverse needs and interests of older individuals seeking a comfortable and engaging place to call home.

Hospitals

• Village Health Care Center (0.1 miles)
• CMC Missoula (0.1 miles)
• Big Sky Surgery Center (0.2 miles)
• Joint Repair Clinic of Montana (2.5 miles)
• Cancer Center-St Patrick Hospital and Health Sciences Cen (2.8 miles)

Physicians

• Wellcare (0.1 miles)
• Mountain View Family Medicine (0.1 miles)
• Gary MD Harvey Ob Gyn Infertility (0.1 miles)
• Northern Rockies Orthopaedics (0.1 miles)
• Parkside Community Family Care (0.1 miles)
• Dr. D. L. Hubbard, MD (0.1 miles)
• Woman To Woman (0.1 miles)

Pharmacies

• Shopko Missoula Pharmacy (0.3 miles)
• Missoula Pharmacy (0.9 miles)
• Missoula Fresh Market (0.9 miles)
• Walmart Pharmacy (1.1 miles)
• Albertsons Pharmacy (1.6 miles)
• Walmart Pharmacy (2.6 miles)
• Albertsons Pharmacy (2.6 miles)

Parks

• Fort Missoula Recreation Area (0.4 miles)
• Bonner Park (2.5 miles)
• McCormick Park (2.6 miles)
• Evelyn Borg Johnson Park (2.6 miles)
• Bess Reed Park (2.8 miles)

Restaurants

• Notorious Pig BBQ (0.8 miles)
• Paradise Falls (0.8 miles)
• Jimmy John's (0.9 miles)
• Taco Bell (0.9 miles)
• MacKenzie River Pizza Co. (0.9 miles)
• McDonald's (0.9 miles)
• Applebee's (1 miles)

Cafes

• Florence Coffee (1.4 miles)
• Starbucks (1.4 miles)
• Cambie Taphouse + Coffee (2.2 miles)
• Le Petit Outre Breads (2.5 miles)
• Liquid Planet Grille (2.8 miles)
• Market on Front (2.8 miles)
• Ducrey Chocolate Maker (2.9 miles)

Places of Worship

• Meadow View Church (1.7 miles)
• Missoula Alliance Church (2.2 miles)
• St Francis Xavier Church (2.9 miles)