Village Health & Rehabilitation
Save2651 South Avenue W, Missoula, MT 59804
For more information about senior living options: (844) 490-3973
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Physical and occupational therapy was extremely attentive and helpful. All staff are knowledgeable, friendly, and concerned. Residents are treated as individuals, not as numbers, and are called by name. The front desk, including Joe Chapman, provides a warm welcome and answers questions patiently. The facility is clean and tidy, and meals are balanced and appealing. The outside grounds are lovely. There is a team of wonderful people working together for residents' and staff wellbeing. Village Healthcare is described as a great place to work and a great experience for staff. The nursing and PT/OT teams are perceived as good.
The Village is described as horrible with the worst experience, leaving 24 residents under the care of only one nurse and one med tech. Supervisors are hardly ever there, and staff are asked to perform tasks that are unsafe for them and the residents. Breaks are extremely limited - about 30 minutes on a 12-hour shift - leading to physical and mental breakdowns. The maintenance team is a joke; a support pole came loose from the ceiling and almost fell on a resident, yet staff were blamed. Residents were given wrong medications on multiple occasions; insulin prep and cleaning were inadequate; communication about care and appointments was poor and disrespectful. The food is described as unfit for human consumption: ice-cold, no fresh fruit or vegetables, and flavorless; kitchen staff deemed incompetent. Rehab care was inconsistent or absent; physical therapy often did not happen and residents had to beg to be walked, with call bells ignored. The facility is not focused on rehabilitation or patient well-being; extended stays were accused of being driven by billing, not recovery. The care environment is uncaring and unprofessional; some staff described as worthless, and care is often relayed via a "telephone game," leading to miscommunication.A wide range of experiences shapes the portrait of Village Health and Rehab Center in Missoula, MT, with many reviewers painting a stark contrast between harrowing care gaps and moments of genuine, attentive care. Some accounts describe a facility weighed down by chronic understaffing, safety concerns, and communication failures, while others recount compassionate therapy teams, respectful interactions, and a sense of being valued as a person rather than just a number. Taken together, the reviews reveal a complex picture where patient and staff experiences can swing dramatically depending on the unit, shift, and individual caregivers involved.
From the perspective of staff and trainees, the most striking and troubling pattern centers on staffing shortages and supervision. One former employee recounts shadowing a mentor for two weeks only to be left alone on a third day when the mentor called out sick, responsible for caring for 24 residents with only one nurse and one med tech. This experience is described as not isolated, with supervisors "hardly ever there," and tasks routinely deemed unsafe for staff or residents. Breaks are scarce - a half-hour on a 12-hour shift is the norm for some - and the resulting physical and mental strain reportedly caused significant breakdowns. A maintenance hazard - an unsecure support pole coming loose from the ceiling and nearly injuring a resident - adds to the sense of systemic safety failures, with staff ultimately blamed for failures that seem rooted in equipment and supervision gaps. The tone across these comments is one of alarm and frustration, emphasizing that worker safety and resident safety feel compromised in practice.
Families with loved ones in rehab also report alarming lapses in care and communication. A mother who spent two weeks in the rehab hall is described as having been given wrong medications on two occasions, with only minimal cleaning and attention to diabetic needs. The care team's communication about appointments was inconsistent, and questions were frequently dismissed by social workers, leaving the family to fight for basic information and timely care. The reviewers describe a facility that appears more focused on administrative billing and occupancy than on rehabilitation and patient well-being. The impression is that the care plan can be overshadowed by operational pressures, with some reviewers insisting that staying longer for rehab is driven by insurance considerations rather than patient recovery. This cluster of experiences conveys a sense that some residents suffer from neglect, disrespect, and a sense of being brushed off when they need timely, compassionate care the most.
Not all stories are negative, however. Several families and residents recount experiences that are the opposite: therapy and clinical teams who are attentive, knowledgeable, and genuinely engaged in recovery. One reviewer describes physical and occupational therapy as "extremely attentive and helpful," with staff who are friendly, knowledgeable, and sincerely concerned about meeting patients' needs. In that positive frame, people are treated as individuals - "a human, not a number," with staff who call residents by name and take time to respond to concerns. A sentiment of gratitude frequently appears in these accounts, with thanks extended to the therapy team, nursing staff, and even front-desk staff who create a welcoming entry experience. In one notably warm note, a patient who spent time there later expresses a desire to return if care is ever needed again, emphasizing the personal connections and thoughtful touches that can define a good rehab experience.
Other reviews present a mixed but balanced view that acknowledges both strengths and weaknesses. A medical professional who is also a family member notes a facility with many caring staff and strong nursing and PT/OT teams, but also points out inconsistencies in training and the variability of care quality across shifts. According to this account, while much of the care staff demonstrates capability and compassion, other staff members may struggle with training or efficiency, leading to inconsistent experiences for residents. Observations about the physical environment - well-kept outdoor grounds and a generally clean facility - contrast with concerns about understaffed housekeeping and occasional communication gaps. The reviewer's closing impression is cautiously optimistic: the place has potential, but it depends heavily on staff performance and internal coordination.
Within the broader tapestry of reviews, some personal anecdotes focus on specific interactions that left lasting impressions - both positive and negative. One review highlights the professionalism and warmth of particular individuals, such as a front-desk manager who greeted families warmly and answered questions patiently. A separate note praising a nurse named Dick for lifting spirits on night shifts adds a human touch to the picture, underscoring that resident well-being can hinge on a few dedicated people who bring humor, care, and attentiveness to their work. On the other hand, several reviewers accuse certain staff of inattentiveness - ranging from missed calls for help to food service lapses or frustration with the pace of care during critical moments. The contrast between these micro-level experiences - individual acts of kindness and professional competence - versus systemic issues like staffing shortages and miscommunication - appears to be at the heart of the varied impressions of the facility.
Taken as a whole, the collection of reviews presents Village Health and Rehab Center as a place of strong dualities. For some residents and staff, the environment feels nurturing, well-organized, and capable of delivering meaningful rehabilitation, with a team that makes residents feel seen and supported. For others, the same setting is experienced as chaotic, unsafe, and neglectful, with insufficient staffing, inadequate supervision, and care gaps that jeopardize both safety and recovery. The recurring message across the negative reports is to advocate vigorously for loved ones, demand timely care, and remain vigilant about safety issues, while the positive accounts encourage recognizing the dedicated therapists, nurses, and support staff whose efforts can transform a difficult situation into a compassionate and effective rehab experience. In this multifaceted picture, outcomes seem to hinge on individual staff performance, unit culture, and the degree to which leadership can address safety, staffing, and communication challenges.
193 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Missoula International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Village Health & Rehabilitation in Missoula, MT is a premier assisted living community that offers a wide range of amenities and care services to meet the unique needs of its residents. Located in a beautiful setting, this community provides a comfortable and nurturing environment for seniors.
The amenities at Village Health & Rehabilitation are designed to enhance the quality of life for residents. A beauty salon is available for personal grooming needs, and cable or satellite TV is provided for entertainment. Community operated transportation ensures that residents can easily access nearby destinations, including doctors' appointments. A computer center allows for staying connected with loved ones, while Wi-Fi/high-speed internet keeps residents connected to the digital world. The fully furnished accommodations feature private bathrooms and kitchenettes for convenience. Housekeeping services ensure a clean living space, so residents can focus on enjoying their time.
Care services at Village Health & Rehabilitation are comprehensive and personalized. With a 24-hour call system and supervision, help is always readily available when needed. Trained staff assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents take their prescribed medications properly. Special dietary restrictions are accommodated to maintain health and well-being.
Residents at Village Health & Rehabilitation have access to various dining options catered to their specific dietary needs. The restaurant-style dining experience provides delicious meals prepared by skilled chefs. From diabetes diets to special dietary restrictions, every resident's nutritional requirements are met with care.
Engaging activities are an integral part of life at Village Health & Rehabilitation. Residents can enjoy concierge services for tailored assistance or participate in planned day trips and scheduled daily activities organized by staff members. Resident-run activities foster a sense of belonging and community engagement. Fitness programs promote physical well-being while promoting social interaction among peers.
The convenient location of Village Health & Rehabilitation offers easy access to essential amenities nearby. With several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals in close proximity, residents can easily meet their daily needs and maintain an active lifestyle.
Village Health & Rehabilitation is committed to providing exceptional care and services, ensuring that each resident enjoys a fulfilling and vibrant assisted living experience.
Village Health & Rehabilitation is located at 2651 South Avenue W, Missoula, MT 59804 in Missoula County, Montana
Village Health & Rehabilitation on seniors.fyi includes 5 photos including images showing landscaping, building, architecture, interior, outdoors, windows, entrance, doors, and more.
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