1341 Rosebud Lane, Billings, MT 59101
For more information about senior living options: (844) 490-3973
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It is a great facility with friendly staff. It is very clean, well decorated, and offers good food. The staff are good to their residents, and residents feel safe. TLC Assisted Living has excellent staff that make residents feel safe, with a varied menu and clean, nicely decorated surroundings. The staff were friendly and took great care of a relative, following doctors' orders; the rooms were great and meals were good. It is an amazing place with caring staff who keep residents safe and well fed. The reviewers highly recommend TLC as a wonderful home for a loved one.
The owner and her daughter are described as shady, making false accusations and stealing residents' property, and the place should be shut down. The owner allegedly calls residents "pukes" and engages in elder abuse. Bed bugs were present the entire time and were not disclosed to new residents. Staffing is severely inadequate: there are zero nurses and only one CNA for 16 residents, with just one caregiver on duty. Residents are awakened as early as 4:45 am to fit the shift schedule, with insufficient staff to supervise them. Dementia residents are said to suffer mental and physical abuse, with staff yelling and a CNA distracted by a personal phone. Food is reported as minimal/poor and snacks or coffee are scarce; some family members had to bring their own coffee. Staff, including the owner/administrator, are said not to wear masks, which is described as unsafe and potentially illegal; this led to removing a resident. Maintenance and cleanliness concerns are raised, including dirt piles under duct-taped recliners and overall dirty conditions.The collection of reviews about TLC Assisted Living in Lockwood paints a highly mixed portrait, with some families raving about the facility and others raising serious red flags. On the positive side, a number of reviewers describe TLC as a great place with friendly staff, spotless surroundings, and appealing amenities. They praise the cleanliness and d?cor of the rooms, the variety and quality of meals, and the sense that residents are well cared for. Several comments emphasize that staff are attentive, that residents feel safe, and that families appreciate being kept informed about their loved ones' conditions, sometimes especially during challenging times like the pandemic. In these accounts, TLC comes across as a supportive environment where residents receive respectful, considerate treatment and where positive relationships between staff, residents, and families are highlighted.
Multiple reviews reinforce the impression that TLC can be a well-run facility when everything goes smoothly. Some relatives commend the facility for its diligence about doctors' orders and medical care, noting that staff follow physician instructions and maintain a steady routine that keeps residents well cared for. There are anecdotes of personal comfort and reassurance - such as ex-spouses or relatives who feel secure living there, and families who appreciate how TLC communicates updates about a loved one's health. In these favorable views, the staff's dedication and the home-like atmosphere stand out as the strongest selling points.
However, a large portion of the feedback contains troubling and specific allegations that starkly contrast the positive experiences. Several reviewers report that issues like bed bugs went undisclosed to new residents and their families, leading to bites and discomfort. One account asserts that the owner was unresponsive or dismissive when concerns were raised, and another person claims to have been told by the owner that there was a practice of informing all new movers about bed bugs, which apparently did not occur for them. Such allegations of pests and poor communication about them create serious questions about transparency and resident safety.
More alarming to some readers are claims of elder abuse and severe staffing shortcomings. A number of reviewers describe a hazardous environment characterized by understaffing and substandard care. Specific accusations include there being zero professional nurses on site, only a single certified nursing assistant for a large group of residents, and frequent yelling or loud noises in the facility. Some reviews describe dementia residents as experiencing mental and physical abuse, and they criticize the behavior of certain staff members as abusive or neglectful. There are vivid complaints about the quality and quantity of food, with one reviewer saying they lost substantial weight while their relative was under care, and another lamenting minimal offerings for coffee and snacks.
Other reviews focus on safety and operational practices that would concern any family evaluating a long-term care option. Several accounts claim that there is insufficient supervision - one caregiver on duty for all residents at times - and that essential protective measures, such as mask-wearing by staff, were not consistently followed, which some reviewers perceive as dangerous and potentially unlawful. Reports of a facility lockdown during Covid, complaints about a rude phone answerer, and even observations like dirt piles under recliners paint a picture of conditions that some families found unacceptable. A few reviewers explicitly call for closure or substantial reform, driven by what they view as chronic mismanagement and unsafe conditions.
Against this backdrop of grave concerns, there are still voices that praise TLC for its compassionate care and steady leadership. Some reviewers reiterate positive experiences with particular staff members, highlighting the care and attention given to individual residents and the ongoing communication with families. These accounts emphasize resilience and dedication, noting how staff worked to keep residents safe and comfortable and how families felt supported during difficult times. The contrast between these supportive stories and the more severe allegations underscores a volatile, inconsistent experience that may hinge on factors like shifts, specific staff, and changing management practices.
Taken together, the reviews present a polarized and complex picture of TLC Assisted Living in Lockwood. For prospective families, the takeaway is not a simple verdict but a reminder that experiences can vary dramatically from one period to another or from one staff member to the next. If you're considering this facility, it would be prudent to conduct your own thorough visit, speak with multiple residents and their families, request recent inspection and safety records, and ask pointed questions about staffing ratios, infection control practices, and how concerns are handled and communicated. The goal should be to assess whether the current operations align with your loved one's needs and your expectations for safety, transparency, and quality of care.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Billings Logan International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.TLC of Billings in Billings, MT is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides cable or satellite TV, a dining room, fully furnished apartments, a beautiful garden, housekeeping services, kitchenettes for those who prefer to cook their own meals, move-in coordination assistance, outdoor spaces to enjoy nature, restaurant-style dining options, a small library for reading enthusiasts, telephone access, and Wi-Fi/high-speed internet for staying connected with loved ones.
In terms of care services, TLC of Billings offers 24-hour supervision to ensure the safety and security of residents. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. The community also caters to individuals with special dietary needs such as diabetes by offering appropriate meal preparation and service. Medication management is provided to ensure that residents take their prescribed medication on time. Additionally, TLC of Billings has a mental wellness program in place to support the emotional well-being of residents.
Residents at TLC of Billings can look forward to engaging in various activities organized by the community or run by fellow residents themselves. Scheduled daily activities provide opportunities for social interaction and participation in stimulating events.
The surrounding area offers convenient access to several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options (such as public transit or rideshare services), places of worship for spiritual needs or religious practices, as well as hospitals nearby ensuring easy access to medical care when needed.
With its extensive list of amenities and high-quality care services coupled with its convenient location near various facilities in the area,TLC of Billings is an ideal choice for older adults seeking comfortable assisted living accommodations in Billings,Montana
TLC of Billings is located at 1341 Rosebud Lane, Billings, MT 59101 in Yellowstone County, Montana
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