513 Hilltop Road Suite 3, Billings, MT 59105
For more information about senior living options: (844) 490-3973
Synergy HomeCare is described as an amazing company that truly cares about its clients and their families. The staff are professional, compassionate, and easy to work with. Caregivers are attentive, reliable, and always prepared to help. The office team provides excellent communication and thoughtful support, making transitions smooth. Scheduling is easy and dependable, with caregivers who anticipate needs. Families feel peace of mind knowing their loved ones are in loving, capable hands. Synergy is widely recommended as the best home care service with consistently high praise. The team consistently goes above and beyond, delivering outstanding care. Sherry, Krystal, and the office staff are praised for their dedication and leadership. Caregivers form trusting bonds with clients, often described as loving and kind. The process of arranging care is fast and stress-free, giving families relief. Synergy is a wise choice and a great partner in senior living.
The workers who come in are very disrespectful of other residents. They are not very professional workers at all. One night no one showed up for nighttime care, and the next night the caregiver left to pick up her kids, making the service unreliable for loved ones.SYNERGY Home Care of Billings is best suited for families who want reliable in-home support that keeps a loved one at home with dignity and hands-on attention. This community appeals to those managing post-surgical recovery, memory-care needs, or daily living assistance who prioritize a warm, responsive caregiving team and clear, accessible coordination with an office. It suits households that need flexible daytime coverage, and even around-the-clock support when the situation requires ongoing supervision. For families planning to stay in a traditional assisted living or memory-care facility as the long-term solution, this in-home option can serve as a practical, comforting bridge, but it is not a substitute for the level of medical oversight some facilities provide. Those seeking strict, guaranteed 24/7 staffing without any risk of gaps may want to explore alternatives.
The strongest upside is the caregiving depth and the culture of care. Families repeatedly describe caregivers as compassionate, patient, and highly capable, with staff who anticipate needs and show up prepared to help. The office team earns praise for responsiveness and professional communication, making it easier for families to coordinate schedules, changes, and special requests. When crisis or emergencies arise, the agency has demonstrated the ability to mobilize quickly, providing sitters or long shifts that prevent hospital trips and offer essential peace of mind. The consistency noted in several cases - caregivers who stayed on schedule for weeks, transitions that were handled smoothly, and staff who treat clients with genuine kindness - creates a dependable foundation for ongoing home-based support.
Yet the service is not without notable risks. A small but real share of reviews documents gaps that can disrupt care: occasions when a caregiver missed a shift, or when a late-night/after-hours arrangement proved fragile. There are also comments about caregivers acting in ways that feel intrusive or disrespectful to other residents in certain home environments, and a few accounts that question professionalism in those moments. These realities matter because they directly affect safety, comfort, and trust in the caregiving relationship. Families should approach with eyes wide open, planning for backup coverage, explicit expectations, and robust vendor communication to mitigate the chance of disruptive gaps.
Despite the imperfect spots, the pros largely offset the cons when managed proactively. The combination of deeply caring staff, strong office leadership, and a willingness to adapt schedules around a family's calendar creates a powerful value proposition for in-home care. The ability to provide 24/7 support during intense caregiving periods, the comfort of a friendly, consistent care team, and the capacity to coordinate smoothly with family members all contribute to meaningful outcomes. When everything lines up - stable caregivers, clear point of contact, and timely changes - the result is a trustworthy partner that can delay or prevent transitions to more restrictive settings.
For families evaluating their options, a disciplined, upfront approach pays off. Insist on a dedicated care coordinator who can assign primary and backup caregivers and who will stay engaged during scheduling changes. Request a detailed intake that captures routines, preferences, and special instructions, and ask for a trial period to observe how well the team meshes with the loved one's personality and needs. Discuss 24/7 coverage expectations and the plan for weekend or holiday gaps, including who answers after hours. Acknowledge that cost is a real consideration and pair it with a clear view of the value: the peace of mind, reduced hospital visits, and the comfort of staying at home can justify the investment when the care team is well managed.
In the end, SYNERGY Home Care stands out for Billings families seeking compassionate, capable home-based support with a track record of responsive coordination and genuine engagement from caregivers. It is a top-tier option for those prioritizing proximity, personal connection, and flexible scheduling, with the capacity to navigate emergencies effectively. However, the best fit hinges on the family's ability to tolerate occasional scheduling lapses and the need for vigilant communication and backup planning. For most households, this agency offers a practical, empowering path to aging in place, with a strong insider reputation that makes it worth prioritizing in the decision process. If those conditions align, a formal conversation with Sherry, Shanna, Krystal, and the local office team is recommended to tailor a plan that truly fits the loved one's daily life.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Billings Logan International (3 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.SYNERGY Home Care in Billings, MT is an exceptional assisted living community that offers a range of amenities and care services to enhance the well-being and comfort of its residents. With a focus on providing a peaceful and comfortable environment, our community is fully furnished and has a small library where residents can relax and indulge in their favorite books.
Our spacious dining room offers restaurant-style dining, ensuring that residents enjoy nutritious and delicious meals tailored to their special dietary restrictions. Our dedicated staff will provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers, ensuring that each resident receives the personalized care they need.
We understand the importance of mental wellness, which is why we have a comprehensive mental wellness program in place. Additionally, medication management services are provided to ensure that residents take their medications properly.
Residents have access to various amenities including cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to stay connected with loved ones. Outdoor space is available for residents to enjoy fresh air and nature. For those who love reading or engaging in quiet activities, our small library offers a cozy atmosphere.
The convenience of our location cannot be overstated. With five cafes, two parks, eight pharmacies, 44 physicians, 30 restaurants, four transportation options nearby and four places of worship nearby as well as one hospital nearby we offer easy access to various amenities and healthcare facilities.
At SYNERGY Home Care in Billings, MT, we prioritize the well-being and happiness of our residents by providing exceptional care services and a warm and inviting community. Come visit us today to see how we can help you or your loved one thrive in a supportive environment.
SYNERGY Home Care is located at 513 Hilltop Road Suite 3, Billings, MT 59105 in Yellowstone County, Montana
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
