513 Hilltop Road Suite 3, Billings, MT 59105
For more information about senior living options: (844) 490-3973
Reviewers describe Synergy's staff as the sweetest and a pleasure to work with. Caregivers are praised for being professional, compassionate, and dedicated. The office team is noted for excellent communication, responsiveness, and scheduling flexibility. Caregivers anticipate patients' needs and arrive ready to help. Synergy is credited with saving unnecessary hospital trips by providing reliable in-home care during emergencies. Families report caregivers as gentle, patient, and loving with elderly or memory-impaired clients. Clients' loved ones feel relieved and grateful for the care provided. The team is described as incredibly helpful, with smooth coordination during transitions to assisted living. The company is highly recommended, with many stating they would use Synergy again.
The workers were not very professional and were disrespectful to other residents, often bossing residents around and turning off lights without checking in. There were nights when no caregiver showed up and another caregiver had to leave to pick up her kids, making the service seem unreliable. The company was described as something that could not be depended upon for caring for loved ones.The collection of experiences shared about Synergy Home Health Care paints a vivid picture of a service that many families come to rely on during vulnerable times. Across dozens of voices, the common thread is a deep appreciation for attentive, compassionate care that feels personal and dependable. Parents, spouses, and other loved ones are described as benefiting from a level of attentiveness and professionalism that makes a difficult period more bearable. Several reviewers highlight not just the quality of care, but the overall atmosphere: a workplace culture that prioritizes communication, reliability, and respect, both for clients and for family members who are navigating medical challenges.
A standout theme is the extraordinary quality and tenderness of the caregivers. Reviewers repeatedly emphasize caregivers who anticipate needs, follow instructions carefully, and work independently with minimal supervision. They note caregivers who are gentle with memory issues, dementia, and end-of-life care, and who bring a calm, loving presence to the home. Names like Robin, Sherry, Yolanda, Nikki, Kelsey, Krystal, and others appear across the testimonials as exemplars of the compassionate, patient, and capable professionals who make a tangible difference for both the patient and family members. The care team is described as not only competent but genuinely caring - people who take time to connect with loved ones and to respect their routines and preferences.
The reliability and responsiveness of the office and caregiving teams are frequently praised as well. Several reviews point to easy scheduling, clear communication, and the ability to scale care to meet changing needs - such as providing 24/7 coverage for extended periods or adjusting plans as a patient's situation evolves. Families speak of the office staff as being highly responsive, accommodating last-minute changes, and staying in close touch to ensure coverage and smooth transitions. One family recounts a full eight weeks of continuous care for a parent, with caregivers who never missed a shift, while others describe how the team can mobilize quickly in emergencies to keep a loved one safe and supported at home.
The impact on families facing serious health challenges is profound. Reviewers describe using Synergy for hospice care, memory and cognitive issues, and post-surgical recovery, often highlighting how the care team helped reduce hospitalizations and provided a comforting constant during stressful times. There are tales of extended support - like a stepfather recovering from back surgery or a father with Alzheimer's - where the caregivers not only performed practical tasks but also offered emotional steadiness and companionship. Several stories also reflect the positive ripple effects on the broader family: relief from caregiver fatigue, reassurance about a loved one's safety, and the ability to balance other responsibilities while knowing someone trustworthy is tending to a parent or spouse.
Not every experience was without its bumps, and a few reviews acknowledge hiccups along the way. One instance notes a night where no one showed up as scheduled, followed by a late call requesting caregiver leave to tend personal obligations - concerns that families understandably want addressed. Another comment describes a caregiver who, while excellent with the patient, behaved disrespectfully toward other residents in the home, underscoring the importance of consistent professionalism across all staff interactions. In several cases, though, reviewers credit the office team with swiftly addressing issues, coordinating replacements, and keeping the family informed, which helped restore confidence in the service.
Beyond the direct care provided, many testimonials celebrate the people behind the service - the leaders, coordinators, and front-line staff who make Synergy feel like a close-knit team. Phrases like "the people who run/own it," "the office staff," and "the entire team is fantastic" recur alongside gratitude for individual staff members who go above and beyond. Some reviewers speak personally about their experiences as new caregivers or clients, expressing appreciation for a welcoming, supportive environment that makes it easier to do meaningful work or to entrust others with a loved one's daily needs. The sentiment is clear: this is more than a business - it is a community of people who care deeply about doing right by families.
In the end, the prevailing tone across these reviews is one of strong endorsement and heartfelt gratitude. Families describe Synergy as a trustworthy partner during some of life's most challenging moments, offering reliable, compassionate home health care that helps patients remain comfortably at home, supported by a team that is responsive and deeply invested in their well-being. While isolated concerns remind us that no service is perfect, the overwhelming portrait is one of care that genuinely improves daily living for patients and peace of mind for families. For many, Synergy isn't just a service to call in a crisis - it's a lifeline that brings dignity, ease, and warmth to moments when they are most needed.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Billings Logan International (3 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.SYNERGY Home Care in Billings, MT is an exceptional assisted living community that offers a range of amenities and care services to enhance the well-being and comfort of its residents. With a focus on providing a peaceful and comfortable environment, our community is fully furnished and has a small library where residents can relax and indulge in their favorite books.
Our spacious dining room offers restaurant-style dining, ensuring that residents enjoy nutritious and delicious meals tailored to their special dietary restrictions. Our dedicated staff will provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers, ensuring that each resident receives the personalized care they need.
We understand the importance of mental wellness, which is why we have a comprehensive mental wellness program in place. Additionally, medication management services are provided to ensure that residents take their medications properly.
Residents have access to various amenities including cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to stay connected with loved ones. Outdoor space is available for residents to enjoy fresh air and nature. For those who love reading or engaging in quiet activities, our small library offers a cozy atmosphere.
The convenience of our location cannot be overstated. With five cafes, two parks, eight pharmacies, 44 physicians, 30 restaurants, four transportation options nearby and four places of worship nearby as well as one hospital nearby we offer easy access to various amenities and healthcare facilities.
At SYNERGY Home Care in Billings, MT, we prioritize the well-being and happiness of our residents by providing exceptional care services and a warm and inviting community. Come visit us today to see how we can help you or your loved one thrive in a supportive environment.
SYNERGY Home Care is located at 513 Hilltop Road Suite 3, Billings, MT 59105 in Yellowstone County, Montana
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
