Synergy HomeCare - Billings

Pros

• The staff is absolutely wonderful.
• Synergy's caregivers are simply the BEST; they are compassionate, dedicated, and truly love being with their clients.
• The team at Synergy is great, and Robin is absolutely fantastic in her role as a home health professional.
• Sherry and Krystal are easy to work with when figuring out clients' needs.
• The office staff is very understanding with scheduling and changes.
• They never miss a shift; the caregivers are amazing.
• Synergy is a wonderful company; the staff cares deeply about those they serve.
• They are a great partner in the world of senior living, always willing to do what's needed to assist their clients and partners.
• Synergy's caregivers are patient, gentle, and professional with elderly clients.

Cons

• The workers who came in were great with the stepfather but were very disrespectful to other residents, bossing them around and shutting off lights and the TV without checking in first - not very professional at all.
• There were nights when no caregiver showed up, and the next night a call at 2:30 a.m. said the caregiver had to leave to pick up her kids, making the family question whether the company could be trusted.
• Their cleaning standards were not equal to the client's expectations, though other aspects of the service were praised.

Review

Synergy HomeCare of Billings is best suited for families seeking deeply personalized, in-home support that can handle both daily living tasks and more nuanced needs such as memory issues or post-surgical recovery. This agency excels when a loved one wants to stay in their own home but requires steady, compassionate assistance, reliable transportation coordination, meal preparation, light housekeeping, and steady oversight. The model works especially well for seniors who benefit from consistent, relationship-based caregiving and who value rapid, clear communication with a devoted local team.

Those weighing alternatives should note who may want to consider other options. If a level of oversight that approaches 24/7 nursing supervision is non-negotiable, or if the care need is highly medical and requires on-site skilled nursing around the clock, facility-based care or a different agency with stronger medical staffing might be a better fit. Families facing tight budgets or seeking rigid, guaranteed nighttime coverage may also want to compare price structures and backup staffing policies with other providers. In short, for high-touch home care with exceptional warmth, Synergy is superb; for constant clinical acuity, explore other arrangements.

The strongest positives revolve around the caregivers and the office team. Reviewers repeatedly praise the staff as compassionate, patient, and highly professional, with caregivers who anticipate needs and stay engaged with clients' routines. The office team - names like Sherry, Krystal, Shanna, Nikki, and Yolanda - consistently earns praise for responsiveness, thorough communication, and proactive scheduling. Families report that shifts are rarely missed over extended periods, and when changes occur, they are handled with courtesy and clarity. This combination of caring bedside presence and dependable coordination is the core driver of satisfaction.

These advantages, however, are balanced by a few recurring drawbacks. There are isolated incidents of scheduling gaps or last-minute changes, including a night with no caregiver and another instance of a caregiver needing to leave for personal reasons, which can create real stress for families relying on continuous coverage. A minority of reviews point to instances of perceived professionalism gaps or residents feeling overwhelmed by caregiving practices that were not fully aligned with house rules. Also, the cost of 24/7 home care remains a meaningful consideration for many households, potentially narrowing the field for families facing fixed budgets or longer-term planning constraints.

When pros outweigh cons, the offset is substantial: the ability to mobilize trusted, trained staff quickly during emergencies, the comfort of a dedicated care manager guiding transitions, and the overall peace of mind that comes from knowing a loved one is surrounded by people who truly care. The ability to sustain consistent care for a relative with dementia, memory challenges, or extended post-op needs - without uprooting them into a facility - often proves decisive. Families also value the back-office orchestration that makes transitions to assisted living smoother, and the collaborative approach that keeps families informed and involved.

The practical takeaway for families is clear and actionable. Initiate with a candid care-needs assessment and insist on a defined care plan with a named supervisor who coordinates daily scheduling and back-up care. Ask for metrics that matter: on-time arrival rate, backup-staff coverage, communication cadence, and a transparent cost structure that includes potential hourly fluctuations. Confirm a concrete, written escalation path for missed shifts and a plan for care continuity during transitions to higher levels of care. When the objective is respectful, home-based support delivered by a devoted team, Synergy stands out as a top-tier choice in Billings for most families.

This area of Billings, Montana offers a convenient and diverse range of amenities for seniors looking to settle in the community. With a variety of dining options such as Off Main Deli And Bakery, Taco Bell, and MacKenzie River Pizza Co., there are plenty of choices for enjoying meals out or grabbing a quick bite to eat. In terms of healthcare services, there are several pharmacies nearby including Sav-On Pharmacy and Albertsons Pharmacy, as well as reputable physicians like Billings Family Eyecare and St Vincent Healthcare. For leisure activities, residents can enjoy cafes like Tippy Cow Cafe and City Brew Coffee or explore parks such as Coulson Park and Terry Park. Additionally, the proximity to transportation options like Billings Airport and U-Haul Moving & Storage make it easy to travel or move around as needed. Overall, this part of Billings provides a well-rounded and convenient environment for seniors seeking a comfortable place to call home.

Restaurants

• Off Main Deli And Bakery (0.2 miles)
• Taco Bell (0.3 miles)
• Sonic Drive-In (0.3 miles)
• MacKenzie River Pizza Co. (0.5 miles)
• McDonald's (0.6 miles)
• Taco John's (0.6 miles)
• Guadalajara Mexican Restaurant (0.7 miles)

Pharmacies

• Sav-On Pharmacy (0.3 miles)
• Albertsons Pharmacy (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (1 miles)
• Albertsons Pharmacy (2.5 miles)
• Vintage Apothecary (2.7 miles)
• CVS Pharmacy (4.2 miles)

Cafes

• Tippy Cow Cafe (0.7 miles)
• Classy N Sassy Coffee (0.8 miles)
• City Brew (2.5 miles)
• City Brew Coffee (2.6 miles)
• Ebon Coffee Collective (2.9 miles)

Physicians

• Billings Family Eyecare (0.9 miles)
• SCL Health Medical Group - Heights (1 miles)
• John H Malloy MD (1 miles)
• Eye Physicians Optical Department (2.4 miles)
• Foot Care Center (2.4 miles)
• St Vincent Healthcare (2.5 miles)
• Advanced Mri (2.5 miles)

Places of Worship

• Jehovah's Witnesses Billings Heights (1.1 miles)
• American Lutheran Church (3.1 miles)
• Solid Rock Missionary Baptist Church (3.7 miles)
• St Pius X Church (4.9 miles)

Parks

• Coulson Park (1.9 miles)
• Terry Park (3.8 miles)
• Rose park pool (5 miles)

Hospitals

• Billings Clinic Intensive Care Unit (2.6 miles)

Transportation

• Billings Airport (3.1 miles)
• United Airlines (3.2 miles)
• Billings Logan International Airport (BIL) (3.4 miles)
• U-Haul Moving & Storage (3.8 miles)