Heritage House

Pros

• The place is great for parties.
• They love this place.
• Everything is nice and well maintained.
• The staff are friendly, the building is clean, and staffing is great.
• It is a very nice senior community.
• The complex features a nice reception hall.
• The building is beautiful.
• It is a nice place to live.
• The residents have made many friends and live in a safe, well-maintained building.
• There are bus lines nearby and 24/7 security.
• There is a 24/7 grocery store downstairs.
• There is a great restaurant in the lobby area.

Cons

• The Heritage House Apartments are run by slum lords who employ bait-and-switch tactics.
• Residents were shown an apartment in renovation that never became available and were ultimately placed in a substandard unit.
• The substandard unit flooded after an air conditioning malfunction, causing damage to the living room ceiling and a bedroom ceiling collapse.
• City violations were issued for bypassing inspections and failing to obtain required occupancy permits.
• The building faced a cold snap with no heat or hot water due to busted pipes, leaving residents homeless.
• Management is criticized for being mean and unhelpful to residents who want to help one another.
• The property is described as needing thorough cleaning and maintenance.
• One reviewer simply stated that the place "stinks."
• Debby the manager is described as uncaring and unavailable for apartment tours.
• Overall, it is suggested that the property is not suitable for elderly residents and potential tenants should do their homework.

Review

Heritage House Apartments in St. Louis is a place that stirs a broad spectrum of strong opinions, with longtime residents and visitors alike painting a picture of a building that can feel like two different worlds at once. For some, it's a convenient, friendly senior living option tied to a central location, complete with security, services, and community. For others, it's been a source of stress and fear - an environment where maintenance and management have fallen short, and where the reality of aging in place has collided with serious concerns about safety and honesty.

On the negative side, several accounts describe a double crisis that has shaken trust and safety. One reviewer bluntly states that "The pipes busted and the City condemn the building. Everyone homeless. Not helping seniors find a place to stay. Slum lords," capturing a sense of displacement and neglect that, for some, seems ongoing. During what was described as "the coldest week of the year," residents faced "No heat, no hot water," followed by the familiar refrain of leaks, flooding, and what many see as a saga rather than a prompt response. In more severe terms, a resident accuses the management of bypassing city inspections and of moving a unit through the rental process in ways that feel fraudulent, including claims of violations issued by the city's public safety authorities. In short, the most alarming reviews describe a home that has become untenable for some and unsafe for others.

Yet the property is not uniformly condemned in the eyes of everyone who has spent time there. A number of reviews highlight a different, more aspirational reality. People write about a "Very nice senior community," a "clean" and "well maintained" building, and a place that feels like a real home with real security. The complex is praised for its location, with buses nearby and a sense of 24/7 security that some residents rely on. The presence of amenities is repeatedly mentioned: a restaurant in the lobby area, a convenient grocery store downstairs, church services, and a monthly reception. For many residents and visitors, these features create a sense of connectedness that makes the building feel more like a village than a typical apartment complex.

Within the same broad narrative, there are mixed personal experiences about management and day-to-day interactions. Some reviewers speak warmly of staff and the sense of community, even noting that management is responsive and that the building feels safe. There are mentions of friendly people and a generally pleasant atmosphere, and several people claim to have happy memories or ongoing ties to the place - "My mom lived there for years, she never had a complaint," "Nice folk, clean, active, good accommodations," and "I live there." Others recount practical positives, such as being able to tour or consider moving in, though there are caveats. For example, one note describes an intention to move that was cooled by a difficult interaction with a manager who wasn't able to arrange a tour promptly, leading to a decision to look elsewhere.

Still others recount more troubling interactions that ripple through the sense of trust and comfort. A reviewer who had hoped to relocate there describes a failure to receive a tour or timely information from a manager, leaving an impression of poor coordination and hesitation about the leasing process. There are also urgent comments about cleanliness and upkeep, with some residents urging that the building be "thoroughly cleaned ASAP" for the sake of its older residents. These threads illustrate a complex reality: the same building that offers social programs, security, and convenience can also feel neglected or mismanaged in ways that affect daily life.

Ultimately, the collection of voices suggests a place of intense contradictions. For some, Heritage House embodies a convenient, sociable, and secure senior living option - an architectural home with a buzz of activity, a sense of community, and practical conveniences like nearby transit, a grocery store, and in-building services. For others, it has become a symbol of failed promises, safety concerns, and management decisions that undermine trust and stability. The whispers of potential tours, cleanups, and improved oversight sit alongside harsher claims of bait-and-switch tactics, city inspections being sidestepped, and a building that has faced official violations.

If you're considering Heritage House, these testimonials encourage careful homework and cautious optimism. The site clearly holds appeal - the central location, the amenities, the security presence, and the sense of community have strong appeal for many seniors and their families. At the same time, the more alarming assertions about plumbing failures, heat and hot water outages, flooding, and alleged improper leasing practices underscore the importance of researching current conditions, verifying city permits and occupancy records, and speaking with current residents about day-to-day living. In the end, Heritage House appears to be a place where bright moments and serious concerns coexist, and where the decision to call it home hinges on a careful weighing of community warmth against the realities of building maintenance, management responsiveness, and regulatory oversight.

This part of St. Louis, Missouri, offers a convenient and vibrant urban lifestyle with a variety of amenities within close proximity. There are several cafes, restaurants, hospitals, pharmacies, and places of worship nearby for residents to easily access. The area also provides easy transportation options with an Amtrak station and MetroLink station nearby. For those who enjoy outdoor activities, there are several parks in the vicinity, including Lafayette Park and Gateway Arch National Park. Additionally, there are healthcare facilities such as the VA Medical Center Spinal Cord Injury Program and St Louis Children's Hospital within a few miles. Overall, this area offers a mix of convenience, entertainment, and essential services that could be ideal for senior living.

Cafes

• Starbucks (0.3 miles)
• Starbucks (1.6 miles)
• Starbucks (1.8 miles)
• Blueprint Coff (4.7 miles)
• Starbucks (5 miles)

Restaurants

• Salt + Smoke (0.3 miles)
• Schlafly Tap Room (0.5 miles)
• Rosalita's Cantina (1.1 miles)
• McDonald's (1.4 miles)
• The Over Under Bar Grill (1.4 miles)
• Hooters (1.5 miles)
• Paddy O'Reilly's (1.6 miles)

Hospitals

• VA Medical Center Spinal Cord Injury Program (0.9 miles)
• SSM Cardinal Glennon Children's Medical Center (1.4 miles)
• The Rehabilitation Institute of St Louis (2.1 miles)
• St Louis Children's Hospital (2.5 miles)
• Metropolitan St Louis Psychiatric Center (3.4 miles)
• St Alexius Hospital (3.5 miles)
• Gateway Regional Medical Center (6.1 miles)

Physicians

• BJC Behavioral Health Service - Dinu Petru Gangure MD (1 miles)
• Barnes-Jewish Hospital (2.4 miles)
• Southwest Medical Center (6.7 miles)

Transportation

• Amtrak (1 miles)
• Zooline Railroad The Wild (3.8 miles)
• MetroLink - Emerson Park Station (4.4 miles)
• Jet Aviation (5.1 miles)

Parks

• Lafayette Park (1.1 miles)
• Citygarden (1.4 miles)
• Gateway Arch National Park (1.9 miles)
• Fairground Park (2.2 miles)
• Bar K (2.4 miles)
• Tower Grove Park (2.7 miles)
• Wohl Recreation Center / Sherman Park (3.1 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Schnucks (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Globe Drug (2.1 miles)
• Walgreens (3 miles)
• Walgreens (3.8 miles)

Places of Worship

• St Ambrose Church (3.1 miles)
• St Johns Lutheran Church (3.8 miles)
• Macedonia Baptist Church (3.8 miles)
• St Raphael the Archangel Church (6 miles)
• St Ann Catholic School (6.6 miles)

Theaters

• AMC Esquire 7 (5.3 miles)