Grand Manor Nursing & Rehab

Pros

• The staff are extremely pleasant and genuinely care about patient needs.
• Residents' smiles were evident during the Easter Bunny visit with gifts.
• Grand Manor is described as an amazing place with caring, dedicated staff.
• The staff are compassionate and eager to accommodate residents' needs and requests.
• The administrator, Robin, is noted for caring about patient care needs.
• Families report meaningful improvements in health and well-being under Grand Manor's care.

Cons

• They claim the place has rats, should be closed down, and that no one provides answers; the hallways smell like urine and cleaning is poor.
• They report patients being left sitting up in rooms or in the hallway for hours, with staff eating instead of assisting.
• They say the facility is miscommunicative, unorganized, and lacks care and compassion, and denies appropriate visits.
• They describe it as a place of hell with inadequate care and concerns about COVID-19.
• They state that care has plummeted at this facility.
• One reviewer simply described the facility as horrible.

Review

The reviews about Grand Manor present a facility with a strong capacity for both warmth and frustration, depending on who you ask and when you visit. Some residents and families paint a picture of a place where dedicated caregivers and friendly staff try to provide attentive, compassionate care, while others describe ongoing problems that undermine safety, dignity, and comfort. The tone shifts from hopeful and grateful to disappointed and alarmed, revealing a facility that can be a source of comfort or a source of stress depending on circumstances.

On the positive side, several voices highlight a team that genuinely cares. Phrases like "Great Team" and "the staff is extremely pleasant" recur, often supported by notes about smiling faces, patience, and the nurses' hard work. Families speak of supportive individuals who go above and beyond, with one resident praising the administrator (Robin) for truly caring about patient needs. There are many affirmations about care being responsive and responsive to personal wishes, with a sense that staff want to do right by the people who live there. Moments of joy also show up in the memories of lighthearted interactions, such as the Easter Bunny visit bringing smiles to residents' faces. For some families, the care journey is a positive, ongoing story of improvement, gratitude, and relief that their loved ones are in a place where they feel supported.

But alongside these positives, there are clear, serious concerns voiced by other reviewers. Complaints about cleanliness and odors surface repeatedly, with references to hallways smelling of urine and a general sense that cleaning is not meeting expectations. The most alarming critiques describe unsafe or neglectful conditions, such as residents left sitting up or in hallways for extended periods, and questions about how visits and care timing are managed. One review simply warns potential visitors not to go, citing miscommunication and a lack of compassion, especially in the context of a loved one's death. These accounts emphasize a need for more consistent routines, better supervision, and stricter adherence to patient-centered care.

A recurring theme is the contrast between the past and the present, suggesting that Grand Manor's quality may have fluctuated over time. One commenter notes that the facility was "amazing" before staff changes, implying that changes in leadership or personnel have contributed to current problems. Several reviews describe a deterioration in care and attention after those changes, while others insist that the facility has always faced challenges with organization and communication. This tension between old and new experiences underscores the importance of current conditions and ongoing management in shaping residents' daily lives.

Within the personal anecdotes, there are powerful moments of gratitude that counterbalance the criticism. Some families recount noticeable improvements in health and well-being after admission, with loved ones breathing better, eating healthier, and regaining mobility. One family member recalls a grandfather who was treated "like family" and even attended the funeral, a testament to the care and compassion some staff can provide. Across these memories, the message is clear: when the staff are attentive and kind, Grand Manor can be a place of genuine care and family-like warmth.

Ultimately, the reviews present a mixed portrait. Grand Manor appears capable of delivering heartfelt, compassionate care and creating moments of joy, reassurance, and family connection. At the same time, there are pervasive concerns about cleanliness, delays in care, miscommunication, and moments that feel neglectful or disorganized. The strongest takeaway is that experiences at Grand Manor are highly dependent on staffing, leadership, and day-to-day practices. For prospective residents and their families, the decision to engage with this facility should involve careful, on-site assessment: observe cleaning and infection-control practices, speak with staff about response times and visit policies, and seek up-to-date information about current leadership and caregivers. The facility has evident potential, but realizing it consistently will require addressing the gaps that many reviewers have highlighted.

Located in the heart of St. Louis, Missouri, this neighborhood offers a variety of amenities that cater to senior living. With several hospitals and medical centers nearby, including the VA Medical Center Spinal Cord Injury Program and St. Louis Children's Hospital, residents have access to top-notch healthcare facilities. In addition, there are pharmacies within close proximity for convenient medication needs. The area also boasts an array of dining options ranging from casual eateries like McDonald's to upscale restaurants such as Salt + Smoke and Schlafly Tap Room. For recreational activities, seniors can enjoy the green spaces of Fairground Park and Lafayette Park or take a stroll through Citygarden or Tower Grove Park. Transportation options are readily available with Amtrak and MetroLink stations nearby for convenient travel. Lastly, places of worship such as St Ambrose Church and Macedonia Baptist Church provide spiritual support for residents seeking a sense of community in their golden years.

Hospitals

• VA Medical Center Spinal Cord Injury Program (0.3 miles)
• The Rehabilitation Institute of St Louis (1.7 miles)
• SSM Cardinal Glennon Children's Medical Center (1.8 miles)
• St Louis Children's Hospital (2 miles)
• Metropolitan St Louis Psychiatric Center (2.6 miles)
• St Alexius Hospital (4.3 miles)
• Gateway Regional Medical Center (5.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.1 miles)
• Schnucks (2.2 miles)
• Walgreens (2.5 miles)
• Globe Drug (3.1 miles)
• Walgreens (3.1 miles)
• Walgreens (4.4 miles)

Restaurants

• Salt + Smoke (0.8 miles)
• McDonald's (0.9 miles)
• Schlafly Tap Room (1.4 miles)
• Yellowbelly (1.7 miles)
• The Gramophone (1.9 miles)
• Rosalita's Cantina (1.9 miles)
• The Over Under Bar Grill (2.2 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2.5 miles)
• Starbucks (2.6 miles)
• Blueprint Coff (3.9 miles)
• Starbucks (4.2 miles)

Parks

• Fairground Park (1.4 miles)
• Lafayette Park (2.1 miles)
• Wohl Recreation Center / Sherman Park (2.2 miles)
• Citygarden (2.3 miles)
• Bar K (2.4 miles)
• Gateway Arch National Park (2.8 miles)
• Tower Grove Park (3 miles)

Physicians

• BJC Behavioral Health Service - Dinu Petru Gangure MD (1.9 miles)
• Barnes-Jewish Hospital (2 miles)
• University Club Medical (6.4 miles)

Transportation

• Amtrak (2 miles)
• Zooline Railroad The Wild (3.3 miles)
• MetroLink - Emerson Park Station (5.1 miles)
• Jet Aviation (6.1 miles)

Places of Worship

• St Ambrose Church (3.1 miles)
• St Johns Lutheran Church (4.2 miles)
• Macedonia Baptist Church (4.7 miles)
• St Ann Catholic School (5.6 miles)
• St Raphael the Archangel Church (6.2 miles)

Theaters

• AMC Esquire 7 (4.8 miles)