3645 Cook Avenue, Saint Louis, MO 63113
For more information about senior living options: (844) 490-3973
The team is great. Vista provides great support for residents. The facility is clean and the staff are extremely pleasant. Administrator Robin truly cares about patient care needs. Residents smile when the Easter bunny visits. The staff are caring and compassionate. The staff treat residents like family and even attend funeral services. Families express gratitude for the compassionate care.
The reviewer claims the facility has rats, needs to be closed down, hallways smell like urine, and is poorly cleaned. They report patients are left sitting up in rooms or in the hallway for hours while staff are eating. They would not recommend the facility, citing miscommunication, disorganization, and a lack of care and compassion. They describe the environment as a place of hell where staff do not properly help or nurture, with concerns about COVID-19. They state that care has plummeted at the facility. They describe the place as horrible.The collection of remarks about Grand Manor reads like a roller coaster of experiences, marked by stark contrasts between moments of warmth, gratitude, and genuine care, and stretches of frustration, alarm, and disappointment. A number of residents and family members praise the facility for its caring staff, helpful aides, and administrators who seem truly engaged in patient welfare. In these accounts, the people working there are celebrated for their dedication, even when circumstances are challenging. One reviewer exalts a "Great Team," describing smiling faces and the kind of daily care that can lift spirits, while another highlights the support provided to a brother during a difficult time, saying "Vista? great support for him at this time." There are repeated affirmations of kindness from nurses who navigate tough shifts and high demands, with specific admiration for the patience and compassion shown by caregivers and the attention given to patient comfort and needs. The administrator Robin is singled out by at least one family as someone who "truly cares about the patient care needs," strengthening the impression that, within some pockets of Grand Manor, leadership and frontline workers are aligned in their mission to help residents.
Yet the same facility is not free of serious and persistent concerns. Several reviewers paint a distressing picture of cleanliness and basic hygiene falling short of expectations. Complaints about rats, a hallway smell of urine, and reports that the environment is not cleaned adequately recur in multiple comments, underscoring a sense of neglect that can deeply unsettle patients and families. There is also a recurring theme of miscommunication and organizational disarray that leaves families feeling out of the loop and patients waiting unnecessarily long for care or attention. Anecdotes about patients remaining sitting up in rooms for hours or lying in hallways for extended periods - and encounters where staff are described as appearing to be occupied with meals rather than addressing residents' needs - convey a sense that the day-to-day experience can be disjointed and frustrating. One reviewer warns unequivocally, "Never send your loved one here!" while another highlights unfulfilled visit arrangements for a dying relative, emphasizing how critical communication lapses can feel when a family member is navigating grief and loss.
There is also a sense that the quality of care at Grand Manor can swing dramatically over time or between different units and staff. Some residents and families describe the facility as "beyond clean" and filled with "extremely pleasant" staff, including one person who specifically commends the care and kindness shown by nurses who persevere through demanding conditions. Others recall a more troubling trend: "Care has plummeted at this facility" after changes in staff, with references to a once-strong reputation that has since deteriorated. The contrast between "was amazing before the staff changed" and the subsequent decline is a recurring thread, suggesting that administrative or staffing changes may have a substantial impact on day-to-day operations and patient experience. This tension between past excellence and present strain adds a layer of complexity to how prospective residents and their families might weigh their options.
Amid the negatives, the reviews also reveal powerful moments of gratitude that illuminate why families persist in seeking care at Grand Manor. Several accounts celebrate the meaningful differences that dedicated staff can make in residents' lives: families report health improvements and better day-to-day function after admission, with anecdotes describing breathing easier, eating healthier, and even walking longer distances as proof of the care received. One family member notes that, since admission, their mother has not had hospitalizations and has seen "great improvement in [her] overall health." The sense of relief when a resident responds positively to therapy or when staff accommodate requests is palpable. There are also deeply personal tributes to care that transcends routine duties - grandparents and parents being treated "as if they were family," with staff attending funerals and showing compassion that leaves a lasting impression on families. In one poignant memory, a relative recalls that the staff "took care of him as if he was family, and even attended the funeral services," underscoring the human dimension of care that families value most.
In the same breath, the testimonies reflect how personal experiences of Grand Manor can vary widely, sometimes within the same family or over the course of a patient's stay. One commenter frames the facility as a place of kindness and support, while another insists that the environment feels like "a place of hell" and wishes to depart as soon as possible. This juxtaposition suggests that the lived reality of Grand Manor is not monolithic; rather, it depends on the particular staff on duty, the specific unit, timing, and the individual needs of residents. The blend of praise for compassionate care with critique regarding cleanliness, organization, and communication makes the evaluation of Grand Manor a nuanced proposition for potential residents and their families.
Taken together, these reviews sketch a facility that is deeply human - capable of extraordinary warmth and meaningful caregiver relationships, while also grappling with systemic challenges in cleaning, safety, and coordination. Families repeatedly express appreciation for staff who go the extra mile and for administrators who demonstrate genuine concern for patient welfare, yet they also recount frustrating delays, miscommunications, and conditions that fail to meet expectations. The overall picture is one of a facility with real strengths in person-centered care and a meaningful flag of concern about environmental upkeep and operational consistency. For anyone considering Grand Manor, the stories suggest a dual lens: there is much to commend in the compassionate, personalized care when it shines, but there are clear warnings about cleanliness, timely attention, and reliable communication that deserve careful scrutiny and proactive resolution.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Grand Manor Nursing & Rehabilitation Center in Saint Louis, MO is a premier assisted living community that offers an array of amenities and care services to meet the needs of its residents. The community strives to provide a comfortable and enriching environment for individuals who require assistance with daily activities.
Residents at Grand Manor have access to a variety of amenities that enhance their quality of life. They can enjoy getting pampered at the beauty salon or relax and unwind in the fully furnished and private bathrooms available. The presence of Cable or satellite TV ensures residents stay connected and entertained. Community-operated transportation is available for outings and appointments, ensuring convenience for all.
For those who are technologically inclined, there is a computer center equipped with Wi-Fi/high-speed internet, allowing residents to stay connected with loved ones or explore new interests online. A small library provides ample reading material for those seeking intellectual stimulation.
Meals at Grand Manor are prepared with special dietary restrictions in mind, ensuring each resident receives delicious and nutritious meals tailored to their unique needs. Dining takes place in a restaurant-style setting, promoting socialization among residents while enjoying their meals together.
In terms of care services, 24-hour supervision is provided to ensure resident safety and peace of mind. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time as prescribed by their healthcare providers.
Grand Manor also offers various activities to keep residents engaged and active. Concierge services are available to cater to individual preferences and provide personalized assistance. Fitness programs promote physical fitness and well-being, while planned day trips offer opportunities for exploration outside the community. Resident-run activities foster a sense of involvement, giving individuals the chance to connect with others who share similar interests.
The location of Grand Manor adds further convenience as it is surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures easy access to a wide range of services and recreational opportunities.
Overall, Grand Manor Nursing & Rehabilitation Center provides a welcoming and supportive environment for individuals in need of assisted living. With its comprehensive amenities and care services, residents can comfortably enjoy their daily lives while receiving the assistance they require.
Grand Manor Nursing & Rehabilitation Center is located at 3645 Cook Avenue, Saint Louis, MO 63113 in St. Louis city, Missouri
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