Windsor Estates of St. Charles

Pros

• Residents and families appreciate the genuine love and compassion shown by the staff at Windsor Estates, highlighting their friendly and caring environment.
• The community offers a variety of levels of care, making it a suitable option for different needs, including assisted living and memory care.
• Many reviewers praise the cleanliness of the facility and the quality of amenities available to residents.
• Activities are abundant, promoting engagement among residents; staff members actively participate in these events, creating a lively atmosphere.
• Windsor Estates is recognized for affordability without compromising care and service quality compared to other facilities.
• Families feel comfortable that their loved ones receive attentive care, with regular check-ins from staff ensuring residents' well-being.
• The positive experiences during tours reflect well on the management's approach to welcoming potential residents and their families.

Cons

• The facility is extremely short-staffed, leading to issues with timely medication and care for residents.
• Dinner is often served late and can be cold by the time it reaches the residents.
• Activities are only available in the independent living area, making them inaccessible for some residents.
• There have been instances of medication delays or missed doses for residents.
• Several reviewers noted that the facility needs updates and is not wheelchair-friendly.
• The cleanliness of certain areas could be improved, as mentioned by multiple reviewers.
• A resident experienced poor care, including being left unattended and sitting in soiled clothing due to lack of staff response.
• There were complaints about rude and indifferent staff behavior towards family members seeking assistance.
• Communication issues arose when a resident's automatic payment continued post-discharge, leading to frustration over unreturned funds and calls from management.
• Some family members felt uncomfortable leaving their loved ones alone due to inadequate attention and care from staff.

Review

Windsor Estates has garnered a mixed array of feedback from families and residents alike, revealing both commendations and concerns within the facility's offerings. Many reviewers highlight the friendly demeanor and dedication of the staff. Residents express appreciation for the compassion demonstrated by caregivers, noting that staff members often go above and beyond to make residents feel at home. The community supports various levels of care, including independent living, assisted living, memory care, and skilled nursing. This broad scope allows families to keep their loved ones in one location as their needs change over time.

Despite these positive aspects, several reviews express dissatisfaction with certain elements of the facility. A notable concern is that many activities are located too far in the independent living area for some residents to access easily. This raises questions about how well-rounded the engagement opportunities are for all individuals residing within Windsor Estates. Furthermore, multiple reviewers mentioned issues regarding meal timing and quality, reporting that dinners are often served late or cold upon arrival to residents—detracting from an otherwise enjoyable dining experience.

Another pressing matter revolves around medication management; instances where medication was delivered late or not received at all raised alarms among families depending on timely medical attention for their loved ones. Several reports indicate a shortage of staff, highlighting how this affects the level of care provided. One reviewer urgently described a situation where their father experienced neglect due to what they perceived as an overwhelmed team unable to tend promptly to urgent needs.

Conversely, there have been glowing remarks about Windsor’s clean facilities and engaging community environment filled with daily activities ranging from bingo games to gardening outings. Families noted the attractive aesthetics of Windsor Estates—a beautifully landscaped campus that further contributes positively to residents' moods and overall well-being. Reviews portray a vibrant atmosphere where events like Easter egg hunts bring joy not only to residents but also foster communal bonds within family involvement.

On another note, pricing emerged as a strong motivating factor for choosing Windsor Estates; many families pointed out its affordability compared to competitors in assisted living options nearby without compromising on essential services like therapy sessions or cleanliness standards during tours. Some positive reviews mentioned excellent food quality and nutritious meals as part of this affordable value proposition.

Nonetheless, it is crucial to remain aware that not every family experience has been positive; one reviewer shared a distressing account involving financial mismanagement after transitioning their mother out of independent living without stopping automatic payments—highlighting potential areas for administrative improvement related directly to billing practices while emphasizing transparency in communication with family members during transitions.

In conclusion, Windsor Estates offers a blend of commendable qualities alongside critical areas needing attention. While many families appreciate the attentive care provided by staff members dedicated to improving residents’ lives through meaningful interactions and activities, concerns regarding staffing shortages and quality control warrant scrutiny before making decisions about long-term care placements. Potential customers are encouraged to weigh both sides carefully when considering Windsor Estates as an option for elderly care while speaking directly with facility management about any uncertainties or specific requirements vital for their loved ones’ comfort and safety.

This area of Saint Charles, Missouri offers a variety of amenities and services that cater to senior living. With multiple parks nearby, such as Blanchette Memorial Hall and Frontier Park, residents have plenty of opportunities for outdoor recreation and leisurely strolls. The proximity to several hospitals like St Joseph's Hospital and DePaul Health Center ensures easy access to medical care. There are also numerous dining options ranging from fast food chains like McDonald's to family-friendly establishments like Gingham's Homestyle Restaurant. Additionally, pharmacies such as Schnucks and Walgreens are conveniently located for prescription needs. For entertainment, seniors can enjoy movies at AMC Streets Of St Charles 8 or explore various places of worship within a short drive. Transportation options are also readily available with the nearby St. Louis Lambert International Airport and car rental services like Budget Rent A Car and Hertz Rent A Car. Overall, this area provides a comfortable and convenient environment for seniors looking to settle in Saint Charles.

Parks

• Blanchette Memorial Hall (0.1 miles)
• Frontier Park (1.7 miles)
• Kwanis Park (2.1 miles)
• Vogt Brothers Park (3.5 miles)
• Schaefer Park (5 miles)
• Creve Coeur Park (5.3 miles)
• St Ferdinand Park (8.6 miles)

Hospitals

• St Joseph's Hospital (1.4 miles)
• DePaul Health Center - Emergency Room (4.5 miles)
• DePaul Hospital (4.5 miles)
• Barnes Jewish Medical Building (5.1 miles)
• Barnes-Jewish West County Hospital (8.7 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.5 miles)
• Nacho's Fresh Mex (1.8 miles)
• McDonald's (2 miles)
• McDonald's (2 miles)
• Gingham's Homestyle Restaurant (2.6 miles)
• McDonald's (2.9 miles)
• Dave & Buster's (3.2 miles)

Pharmacies

• Schnucks (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Schnucks (2.8 miles)
• Walgreens (2.8 miles)
• Dierbergs (3 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (2.4 miles)
• Professional Building 1 (5.1 miles)
• Advanced Bone & Joint formerly St Peters Bone & Joint (5.6 miles)
• Clarkson Eyecare (7.6 miles)
• SSM Family Medicine (8.5 miles)
• Ssm St Joseph Medical Park (8.5 miles)

Theaters

• AMC Streets Of St Charles 8 (2.5 miles)
• Marcus Theatres (3.5 miles)

Places of Worship

• St Cletus Catholic Church (2.7 miles)
• Harvester Nazarene NMI (5.5 miles)
• Jungs Station Baptist Church (5.7 miles)

Cafes

• Sugar Beans Coffee House (4.4 miles)
• Starbucks (8.2 miles)
• Panera Bread (8.5 miles)
• Made. by Lia (8.5 miles)

Transportation

• Terminal 1 (7.5 miles)
• St. Louis Lambert International Airport (STL) (7.6 miles)
• Terminal 1 Passenger Pickup (7.6 miles)
• TSA PreCheck A Gates (7.6 miles)
• TSA Security Checkpoint Gates C & D (7.6 miles)
• Budget Rent A Car (8 miles)
• Hertz Rent A Car (8.2 miles)