NHC Healthcare - St Charles

Pros

• Many families expressed satisfaction with the attentive and caring staff at NHC HealthCare St. Charles, noting their dedication to providing excellent care.
• Residents enjoyed good food and appreciated the variety of planned activities, including games, music, and religious services.
• The facility was often described as clean and well-maintained, contributing to a positive environment for residents.
• Families felt comforted that their loved ones were in familiar surroundings after previous hospital stays, which aided in their recovery.
• The outdoor area with a garden and animals provided a pleasant space for residents to enjoy nature.
• The availability of an onsite doctor and chaplain contributed to the overall well-being and comfort of the residents.
• Several individuals remarked on the professionalism of the staff during both admissions and ongoing care management.

Cons

• The CNA's were reported to exhibit verbal abuse towards the residents at night, and there were complaints about neglecting patients by allowing them to lie in their own urine.
• One family member shared that their mother was given only a piece of bread for dinner when she did not like the menu options.
• A reviewer expressed concern about witnessing what they felt were unnecessary deaths during their mother’s stay.
• The memory care unit was described as small and crowded, with too many residents for the limited space available.
• Despite some positive aspects, one visitor noted the facility had a typical nursing home smell and lacked warm curb appeal, which contributed to an unwelcoming atmosphere.
• There were complaints regarding strict routines that did not accommodate residents’ requests outside designated times, such as asking for snacks.

Review

NHC Healthcare St. Charles has emerged as a notable option for individuals seeking skilled nursing and rehabilitation care, according to several reviews from residents’ families and friends. The facility is often commended for its cleanliness and the competence of the staff, with many reviewers expressing satisfaction regarding the treatment their relatives have received. Family members have noted that the atmosphere in NHC Healthcare St. Charles is generally warm, friendly, and attentive, creating a positive environment for both patients and their visitors.

Many families appreciate the small size of the facility compared to larger counterparts that can feel overwhelming due to a higher patient volume. This sentiment is reflected in comments about how NHC provides personalized care with a more intimate setting, allowing caregivers to focus on individual needs effectively. Activities are planned daily at NHC, including games such as bingo, music sessions, and religious services, which contribute positively to residents' mental well-being. While some residents may opt out of these activities — as seen in one review where a mother did not participate — the variety available indicates an effort to engage residents actively.

The food served at NHC also garners praise from multiple testimonials. Many residents express satisfaction regarding meal quality, with some highlighting specific experiences that contributed positively to their loved ones' well-being during their stay. Facilities providing social opportunities like an ice cream parlor foster camaraderie among residents and their families while uplifting spirits through shared experiences over treats.

However, not all feedback about NHC Healthcare St. Charles has been glowing; some families recount unpleasant experiences that significantly impacted their perception of care quality within the facility. One bleak review detailed instances of alleged verbal abuse by Certified Nursing Assistants (CNAs), coupled with neglectful moments where patients were left unattended for extended periods. In this case, a resident was reportedly given only a piece of bread when she expressed dissatisfaction with her meal choice—a stark contrast against other accounts emphasizing attentive care and nourishment.

Concerns about facilities themselves also surfaced in several evaluations regarding room arrangements and overall space availability. Specific remarks classified patient rooms as small—exclusively shared spaces—which may cause discomfort for those who value personal space or privacy during recovery or long-term stays. The memory care unit received criticism for appearing overcrowded; visitors felt it lacked adequate room which could be alarming for potential patients requiring specialized attention.

Despite these criticisms, numerous reviewers maintain that overall management at NHC does seem committed to providing high-quality healthcare services and compassionate support consistently throughout various departments within the facility's structure. One family member emphasized how important familiarity was for her father after spending weeks hospitalized during COVID-19 isolation; he reportedly thrived upon returning to an environment with caring staff he remembered fondly from previous interactions years prior when his wife resided there.

In conclusion, reviews reflect both commendable attributes alongside areas needing improvement within NHC Healthcare St. Charles—a location offering competent clinical capabilities complemented by heartfelt caregiving from dedicated staff members—a combination valued by many yet shaded slightly by incidents warranting consideration before making decisions about long-term placements or rehabilitation needs.

Theaters

• Marcus Theatres (0.4 miles)
• AMC Streets Of St Charles 8 (1.7 miles)

Restaurants

• White Castle (0.5 miles)
• Gingham's Homestyle Restaurant (1.2 miles)
• McDonald's (1.6 miles)
• McDonald's (2 miles)
• Raising Cane's Chicken Fingers (2.2 miles)
• Nacho's Fresh Mex (2.2 miles)
• Dave & Buster's (3 miles)

Parks

• Vogt Brothers Park (0.7 miles)
• Schaefer Park (1.8 miles)
• Frontier Park (2.6 miles)
• Creve Coeur Park (3 miles)
• Blanchette Memorial Hall (3.6 miles)
• Kwanis Park (4.1 miles)
• Faust Park (6.3 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.4 miles)
• Schnucks (1.7 miles)
• Dierbergs (1.9 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Schnucks (2.1 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (1.5 miles)
• Professional Building 1 (4 miles)
• Advanced Bone & Joint formerly St Peters Bone & Joint (4.4 miles)
• SSM Family Medicine (5.4 miles)
• Ssm St Joseph Medical Park (5.4 miles)
• Clarkson Eyecare (6 miles)

Places of Worship

• Jungs Station Baptist Church (2.2 miles)
• Harvester Nazarene NMI (2.7 miles)
• St Cletus Catholic Church (3.1 miles)
• St Joseph Church-Cottleville (7 miles)

Hospitals

• St Joseph's Hospital (2.7 miles)
• Barnes Jewish Medical Building (3.9 miles)
• DePaul Hospital (4.9 miles)
• DePaul Health Center - Emergency Room (4.9 miles)
• Barnes-Jewish West County Hospital (6.3 miles)

Cafes

• Sugar Beans Coffee House (3 miles)
• Panera Bread (5.5 miles)
• Panera Bread (7.2 miles)
• Starbucks (7.6 miles)