NHC Healthcare - St Charles in Saint Charles, MO
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35 Sugar Maple Lane, Saint Charles, MO 63303
For more information about senior living options: (844) 490-3973
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The staff are caring and wonderful. Tyler and Justin, the physical therapists, helped him regain mobility. Hema provided exceptional care. The techs and CNAs are kind and caring. The food is great. The staff treat residents like family, and the care is excellent. The facility is clean, welcoming, and well-maintained. The doctor is phenomenal and stays on top of concerns. Administration is excellent; families are welcome and kept informed. Daily activities are engaging and well run.
They describe the facility as unprofessional and uneducated. They warn that if the only options are here or passing away, one should start making arrangements. They observe severe understaffing, with one staff member watching eight or more residents. They note staff standing around while others argue with residents' families and police. They allege the DON is unaware and uncaring, and that management does not take action. They report neglect and verbal abuse, including a resident left in urine. They call it a sad excuse for a facility and wouldn't bring a loved one there. They cite dehydration from not monitoring intake, leading to UTIs and ICU transfers.NHC Healthcare - St. Charles is best suited for families that prioritize strong rehabilitation services and steady, attentive long-term care delivered by a seasoned team. The facility shines when residents need practical, results-oriented therapy to regain mobility after a fracture or surgery, backed by nurses and therapists who communicate clearly and demonstrate genuine concern. For families that want daily activities, a responsive administrative presence, and staff who treat residents with warmth and respect, this community offers a credible, actionable path to recovery and ongoing care. The reality, though, hinges on staffing levels and the consistency of leadership across shifts.
Those weighing alternatives should consider if privacy, predictable staffing, and tight safety oversight are nonnegotiable. The property is described as clean and well-maintained in many accounts, but rooms tend to be small and often shared, with memory-care spaces that some find crowded. Parking and access can feel tight, and several reviews flag varying experiences with management and supervision. If private rooms, uniformly high staffing on every shift, or a consistently proactive administrator are top priorities, it would be prudent to compare other local options and tour alternatives at different times to assess how everyday operations actually unfold.
The strongest defense of NHC rests on its care culture and concrete rehabilitation outcomes. Across multiple testimonials, residents and families highlight professional, compassionate staff who stay engaged with patients and families alike. Therapists - led by dedicated professionals like Hema, Donna, and Tyler - are repeatedly praised for pushing recovery forward while remaining personable. Families consistently point to doctors who stay on top of concerns, administration that communicates regularly, and a broad array of daily activities and religious services that keep residents connected. Food quality is repeatedly noted as a genuine positive, and the presence of on-site services and chaplains adds a layer of convenience and comfort that families value.
Yet important cautions come through with consistent clarity. Several reviews describe under-staffing or uneven coverage, with some caregivers stretched thin and reports of lapses in monitoring and response. One particularly stark account cites neglect and unsafe conditions, underscoring that a facility can be well-regarded in many respects while still harboring serious gaps in day-to-day oversight. Instances of resident dehydration, concerns about accountability from leadership, and observations of staff paging through tasks rather than intervening in real time serve as a reminder that caregiver availability and proactive management vary by shift. These factors can significantly influence a family's peace of mind and a resident's day-to-day safety.
Still, the overall testimonies tilt toward positive, especially for rehab and transition-to-long-term-care journeys. When the rehab phase succeeds - often a matter of weeks - families report smoother transitions, better mobility, and a sense of normalcy returning to daily life. The social work and medical teams are repeatedly cited for keeping families informed and involved, which helps align expectations and reduce anxiety during difficult recoveries. In long-term care, the presence of ongoing activities, access to an on-site physician, and a culturally inclusive environment provide meaningful daily structure and connection for residents who may otherwise feel isolated.
The practical takeaway is clear for families evaluating NHC Healthcare - St. Charles. If a priority is aggressive, outcome-focused rehab and a warm, engaging care atmosphere, this community can deliver substantial value - especially when staffing is stable and leadership is responsive. Pros offset many cons when experience, communication, and the quality of the therapy team are consistent, and when families are prepared to engage actively with staff during the recovery and care journey. If private rooms, uniform on-every-shift staffing, and unwavering oversight are must-haves, or if safety incidents from past experiences raise concerns, it is prudent to explore additional options and schedule in-depth conversations with administration to probe staffing patterns and response protocols before committing. A thoughtful site visit that spans different days and times will reveal whether the day-to-day reality aligns with the hopeful, patient-centered narrative that many families report.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.NHC Healthcare - St Charles in Saint Charles, MO is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon for residents to enjoy pampering and grooming services, as well as cable or satellite TV for entertainment. Community-operated transportation is available to help residents get around town, and a computer center is provided for those who want to stay connected.
The dining room at NHC Healthcare - St Charles offers restaurant-style dining where residents can enjoy delicious meals prepared by the staff. Special dietary restrictions are accommodated, ensuring that everyone's nutritional needs are met. Housekeeping services are provided to keep living spaces tidy, and move-in coordination is available for a smooth transition.
For recreational activities, there is a fitness room where residents can stay active and maintain their physical health. A gaming room provides opportunities for leisure and socialization, while the small library offers a quiet space for reading and relaxation. Scheduled daily activities are planned for residents' enjoyment.
In terms of care services, NHC Healthcare - St Charles provides 24-hour supervision to ensure the safety and well-being of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is offered by trained staff members. Medication management is available to help with medication reminders and administration.
The community also takes into consideration the healthcare needs of its residents by offering diabetes diet options and working with special dietary restrictions. Transportation arrangements can be made for medical appointments if needed. Residents have access to nearby cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals.
Overall, NHC Healthcare - St Charles strives to provide a comfortable and engaging environment where seniors can receive personalized care while enjoying a variety of amenities and activities.
NHC Healthcare - St Charles is located at 35 Sugar Maple Lane, Saint Charles, MO 63303 in St. Charles County, Missouri
NHC Healthcare - St Charles on seniors.fyi includes 14 photos including images showing interior, decor, dining, television, artwork, kitchen, living room, rehabilitation, and more.
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Interior
Decor
Living Room
Building
Windows
Dining
Kitchen
Lighting
Artwork
Seating Area
Fireplace
Television
Table And Chairs
Rehabilitation
