Comfort Keepers

Pros

• Home Instead is a great company with a friendly, professional office team that makes employees feel comfortable to work there.
• The caregivers at Home Instead are attentive and go above and beyond to ensure clients have what they need and feel safe.
• Brad and Susan are praised for being great to work with when shifts need adjustment and for offering expert advice.
• Home Instead of St. Charles is described as amazing, with Brad being patient, understanding, and always available to answer questions and provide support.
• Home Instead is a lifesaver for families, giving loved ones in care and their children peace of mind.
• The service is celebrated for wonderful care, responsive communication, and the ability to adjust to family needs.
• Caregivers provide companionship, support, and reliable care, with families looking forward to familiar faces.
• Home Instead Senior Care is a truly professional service with kind caregivers who do many things for clients at home and maintain good communication.

Cons

• The care deteriorated after about five and a half years, with weekend staff failing to help the client sleep because they could not correctly operate the C-pap.
• Weekend caregivers were trained but never scheduled, so the client still did not sleep on weekends.
• A nurse cut the client's feet and tore off one toenail, which was documented as minor abrasions.
• The client received a termination notice after making complaints.
• The reviewer advised others to shop around, implying Home Instead is not the only option.
• The weekend staffing approach was criticized as ineffective and unhelpful.
• The reviewer questioned whether a good company needs to advertise on TV.

Review

Across the many testimonials, Home Instead Senior Care consistently emerges as a company that people rely on with real trust and appreciation. Families describe an environment that feels supportive from the moment you reach out, with office teams that are friendly, professional, and genuinely focused on helping both clients and their loved ones feel comfortable and cared for. The tone throughout is one of gratitude for a service that shows up not just with caregivers, but with a team that is coordinating, responsive, and attentive to the unique rhythms of each situation.

A common thread in these reviews is how the office staff - especially Brad and Susan in several of the notes - make a real difference when adjustments are needed. One reviewer highlights how easy it is to collaborate with them when shifts need to be changed and expertly adjusted. Another story specifically praises Brad for his patience and understanding, noting that he is consistently available to answer questions and provide steady support. This sense of dependable contact and practical guidance appears to be a cornerstone of the overall positive experience, reinforcing the idea that Home Instead is not just a service but a reliable partner in caregiving.

Caregivers themselves are portrayed as highly attentive and proactive, going above and beyond to ensure clients have what they need and that they feel safe. Several reviewers point to the caregivers' ability to keep clients clean, content, and engaged, which speaks to the quality of daily routines and the hands-on care that helps families feel at ease. The relationships formed with caregivers have a strong and personal dimension - consistently described as friendly and capable - so that clients look forward to familiar faces and a sense of companionship, particularly for individuals dealing with conditions like Alzheimer's disease where routine and recognition matter greatly.

For many families, Home Instead delivers not only care but genuine peace of mind. One reviewer shares that their mother has formed an "awesome relationship" with her helper, transforming the experience into something deeply reassuring for the children who worry about their loved one's well-being. Another family expresses a strong sense of relief in having dependable care available during difficult times, affirming that Home Instead has been a true lifesaver by providing consistent support and enabling loved ones to stay safely in their home environment.

The reviews also celebrate how the company handles transitions and adapts to changing needs. A family from St. Peters notes how the team answered calls, adjusted to evolving needs, and maintained a high level of communication - an important factor when families are coordinating care across multiple days and caregivers. There is a broader appreciation for the culture of communication and responsiveness, with several accounts praising both the caregivers for their daily work and the office staff for keeping everyone informed about what has been done and what will come next.

Amid the overwhelmingly positive experiences, there is also a candid account of a difficult period. After seven years of care, one client describes a significant downturn in the quality of service on the weekends, with issues around sleeping and the need to properly operate a CPAP device. The narrative details that weekend staff training was inconsistent and that even after attempts to align weekend coverage with the Monday?Friday caregiver, the issue persisted. The situation culminates in a troubling incident on March 31, 2021, when a nurse who arrived to assist ended up causing injury during a shower day, despite prior cautions about safety equipment like a Hoyer lift. The care notes reportedly described the injuries as minor abrasions, but the reviewer ultimately received a notice of termination on April 6, 2021. That individual notes that they are now with another company and views the experience as a reminder to "shop around," even as they acknowledge Home Instead's advertising approach and question whether a company that provides such care should need to rely on TV advertising to attract clients.

Despite that painful chapter, the broader message across the reviews remains one of deep appreciation for what Home Instead can offer. Families describe caregivers who are kind, dependable, and capable of forming meaningful connections with their loved ones, as well as an office team that is supportive and communicative. The collective sentiment is that Home Instead can be a lifesaver for families navigating the complexities of caregiving, especially when you want your loved one to stay safe and comfortable in their own home and when you need reliable, compassionate companionship in the daily routine of care.

In summary, these testimonials paint a vivid picture of a company that many families rely on for professional, compassionate, and responsive senior care. The praise centers on a friendly and capable office staff, dedicated caregivers who care deeply about their clients, and the reassurance that comes from consistent communication and flexible scheduling. While there are notes of inefficiency and a difficult negative incident that affected one family, the prevailing impression is that Home Instead Senior Care in these communities is a trusted partner that provides meaningful support, meaningful relationships, and a sense of security for both clients and their families.

Pharmacies

• Walgreens (0.1 miles)
• Schnucks (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.9 miles)
• Schnucks (2.2 miles)
• Dierbergs (2.4 miles)
• Walgreens (2.7 miles)

Restaurants

• McDonald's (0.2 miles)
• Raising Cane's Chicken Fingers (1.1 miles)
• Gingham's Homestyle Restaurant (1.3 miles)
• Dave & Buster's (1.6 miles)
• Nacho's Fresh Mex (1.7 miles)
• McDonald's (2.1 miles)
• White Castle (2.2 miles)

Theaters

• AMC Streets Of St Charles 8 (0.3 miles)
• Marcus Theatres (1.9 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (0.4 miles)
• Professional Building 1 (4.9 miles)
• Advanced Bone & Joint formerly St Peters Bone & Joint (5.4 miles)
• SSM Family Medicine (7.3 miles)
• Ssm St Joseph Medical Park (7.3 miles)
• Clarkson Eyecare (7.3 miles)

Parks

• Frontier Park (0.8 miles)
• Vogt Brothers Park (1.5 miles)
• Blanchette Memorial Hall (2 miles)
• Creve Coeur Park (3.2 miles)
• Kwanis Park (3.5 miles)
• Schaefer Park (3.6 miles)
• Faust Park (7.7 miles)

Hospitals

• St Joseph's Hospital (0.8 miles)
• DePaul Hospital (3.4 miles)
• DePaul Health Center - Emergency Room (3.5 miles)
• Barnes Jewish Medical Building (4.9 miles)
• Barnes-Jewish West County Hospital (6.6 miles)

Places of Worship

• St Cletus Catholic Church (3.2 miles)
• Jungs Station Baptist Church (4.1 miles)
• Harvester Nazarene NMI (4.4 miles)

Cafes

• Sugar Beans Coffee House (4 miles)
• Panera Bread (6.3 miles)
• Starbucks (7.5 miles)
• Panera Bread (7.9 miles)

Transportation

• Terminal 1 (7 miles)
• Terminal 1 Passenger Pickup (7.1 miles)
• St. Louis Lambert International Airport (STL) (7.1 miles)
• TSA PreCheck A Gates (7.1 miles)
• TSA Security Checkpoint Gates C & D (7.1 miles)
• Budget Rent A Car (7.4 miles)
• Hertz Rent A Car (7.6 miles)