Home Instead - Pleasant Hill, MO

Pros

• The staff provide tender loving care in the last stages of Alzheimer's.
• Administration and caregivers work as a united team to deliver extraordinary care with gentleness and love.
• The care feels like being cared for by family, and the staff are adored by clients.
• The Pleasant Hill, MO office is professional, caring and dependable.
• The family highly recommends Home Instead's services, staff, and office.
• The caregiver assigned to the mother put the family at ease, and the mother adores her.
• Home Instead helped the parents remain in their home for a year and a half longer than they could have otherwise.
• Brian Brunell met with the family, put the parents at ease, and hand-selected all caregivers for an extended period.
• The staff were present at the mother's passing in the hospital and at the services, offering support.

Cons

• They had a most unpleasant experience with this Senior Care Agency.
• They believed other agencies were far more professional than the agency in question.
• They ended up choosing another agency that was easier to work with and friendlier.

Review

Tender-hearted dedication and genuine care shine through the stories shared about the team at the Pleasant Hill, MO office. One reviewer highlights Kerri Brunnel as a person of remarkable compassion who does all she can for her family, her clients, and the caregivers who support them. This sentiment frames the entire set of experiences, with emphasis on a caregiver who embodies warmth, integrity, and a true commitment to the well-being of those she serves. The reviewer notes that Kerri's approach is not just professional but deeply caring, a quality that resonates throughout the organization's work.

Several accounts speak to the overwhelming joy and peace that come from the care given in the last stages of Alzheimer's. Families describe a sense of teamwork between administration and caregivers that rises above routine expectations, united by the goal of extraordinary care delivered with gentleness and love. It feels almost like family to the patients, with caregivers and administrators working in concert to offer comfort, dignity, and supportive companionship. The tone throughout these reflections is one of gratitude and awe at the compassion demonstrated, with families expressing that their loved ones are tended to as if they were their own relatives - an outcome many find deeply blessed and reassuring.

In addition to the emotional and relational benefits, the reviews consistently commend the professionalism and dependability of the services. One family explicitly recommends the Home Instead staff and office in Pleasant Hill, declaring trust in the care of their family member and a belief that others can place their trust there as well. The language conveys confidence not only in day-to-day caregiving but in the overall readiness and reliability of the team to respond to evolving needs with steadiness and care.

There are also stories that reflect the practical benefits and long-term relationships forged through Home Instead. A healthcare professional connected with Amedisys recommended the Pleasant Hill office, and a caregiver for a mother with dementia was described as someone who put the family's minds at ease while also bringing genuine affection to the care recipient, who looked forward to their time together. Another extensive account details a 2014 engagement that involved Brian Brunell meeting with the family, hand-selecting all caregivers through January 2016, and helping the parents stay at home for an additional year and a half that might not have been possible otherwise. This family recalls being present at the mother's passing in the hospital and at the services, and they consider Home Instead part of the family now for the father as well. They also note tangible benefits, including a favorable price for returns and multiple referrals that yielded additional support for other families.

Not every experience, however, is uniformly positive. One reviewer recounts a most unpleasant experience with this senior care agency, describing it as less satisfactory than another option and suggesting that there are other agencies that are more professional, friendlier, or easier to work with. This perspective introduces a contrasting note to the otherwise consistently warm and grateful tone, reminding readers that experiences can vary and that trust in care providers is earned through ongoing reliability and fit with a family's specific needs.

Taken together, the collection of reviews paints a portrait of a home-care organization that has earned deep appreciation for its compassionate, family-centered approach. The Pleasant Hill team is celebrated for nurturing relationships, delivering care with gentleness and love, and supporting families through the most challenging moments of dementia care. The anecdotes describe a community where professionals like Kerri Brunnel are valued for their genuine concern, where administration and caregivers collaborate as a cohesive unit, and where many families feel their loved ones are surrounded by a sense of belonging and dignity. Yet the outlier experience also serves as a reminder that service quality can vary, underscoring the importance of ongoing alignment between a family's needs and a provider's strengths.

This part of Pleasant Hill, Missouri offers a variety of amenities that cater to senior living. The area provides convenient access to restaurants such as Sonic Drive-In and Wally's Grill & Drafthouse, pharmacies like Walmart Pharmacy and Walgreens, and healthcare facilities including Pleasant Hill Medical Clinic and Raintree Pediatrics. There are also places of worship nearby such as Kingsville Baptist Church and Abundant Life Baptist Church for spiritual support. In terms of recreation, parks like Freedom Park and Happy Tails Park offer opportunities for outdoor activities. For entertainment, B&B Theatres Lee's Summit 16 is within driving distance. Overall, this area provides a mix of essential services and leisure options that can enhance the quality of life for seniors looking to settle down in Pleasant Hill.

Restaurants

• Sonic Drive-In (0.4 miles)
• McDonald's (0.5 miles)
• Arrowhead Yacht Club (5.5 miles)
• Sonic Drive-In (6.8 miles)
• Pizza Hut (7.2 miles)
• Wally's Grill & Drafthouse (7.9 miles)
• Taco Bell (8.5 miles)

Places of Worship

• Reverb Student Ministries (0.6 miles)
• Kingsville Baptist Church (8.3 miles)
• Abundant Life Baptist Church (9.3 miles)
• Harrisonville United Methodist Church (9.8 miles)
• First Assembly Of God (9.8 miles)
• Our Savior Lutheran Church (9.9 miles)
• United Methodist Church, Family Life Center (10.6 miles)

Pharmacies

• Pleasant Hill Drug Store (0.8 miles)
• Good Neighbor Pharmacy (1.2 miles)
• Walmart Pharmacy (7.3 miles)
• Walgreens (8 miles)
• Walgreens (9.2 miles)
• CVS Pharmacy (9.3 miles)
• CVS Pharmacy (10.4 miles)

Transportation

• U-Haul Neighborhood Dealer (0.9 miles)

Physicians

• Pleasant Hill Medical Clinic (1 miles)
• Orson Eye Care (7.3 miles)
• Raintree Pediatrics (7.9 miles)
• Raintree Pediatrics (8.2 miles)
• Family Health Specialists of Lee's Summit (8.3 miles)
• Women's Center at Lee's Summit (8.3 miles)
• Midwest Heart and Vascular Specialists - Lee's Summit (8.3 miles)

Parks

• Freedom Park (6.1 miles)
• Happy Tails Park (8 miles)
• Arbor Walk Park (8.5 miles)
• Miller J Fields Park (9.2 miles)
• Harris Park (9.6 miles)
• Banner Park (9.9 miles)
• Raymore Recreational Park (9.9 miles)

Cafes

• Starbucks (9.8 miles)
• Post Coffee Company (10.7 miles)
• BIng Coffee (11.2 miles)
• Panera Bread (11.4 miles)

Hospitals

• Cass Regional Medical Center (10.2 miles)
• Cass Medical Center (10.3 miles)
• Saint Luke's East Hospital (11.9 miles)

Theaters

• B&B Theatres Lee's Summit 16 (11.5 miles)