Ozark Country Village Inc

Pros

• Management is friendly and the apartments are fairly nice.
• Rooms are spacious and offer lots of storage.
• Maintenance has been on top of any issues.
• The property manager, Holly, is patient and answers questions.
• Holly is adorable and professional.
• The apartments look very nice and well maintained, with new-looking carpet and cabinets and brand-new doors.
• The grounds are beautiful and the complex is quiet with friendly neighbors.

Cons

• They charged a $427 move-out fee plus a $400 security deposit with no receipts provided.
• They could only be reached by AI and never spoke with a real person.
• They were very slow to respond and kept applicants in the dark during the process.
• It felt like they posted units mainly to get people to apply and pay application fees.
• They required a $30 application fee and a $400 deposit to be waitlisted for an unavailable unit.
• They imposed large post-move charges (up to around $1,500) after a walk-through with little or no explanation.
• They allowed unannounced maintenance visits and lacked an emergency after-hours contact.
• They demonstrated poor communication and management, including ignored calls and nonrefundable fees.

Review

The collection of experiences at Entrust/Town & Country Apartments reads like a rollercoaster of frustration and small victories. A clear thread through many of the reviews is persistent dissatisfaction with communication and responsiveness. Prospective residents and current tenants alike describe a system that often feels slow, impersonal, or dominated by automated responses rather than real conversations with a living human being. Several people say they were directed to AI chat or generic responses rather than receiving timely, substantive help from a real manager or owner. This pattern of limited access to actual people in the office sets a cautious tone for anyone trying to negotiate leases, move-ins, or ongoing needs.

Financial charges and how they're handled emerge as a frequent flashpoint. A number of reviewers allege opaque or inadequate documentation for fees, with particular emphasis on move-out charges and security deposits. One account mentions a $427 move-out charge plus a separate $400 security deposit that was used in a way that felt opaque, with complaints about not receiving receipts to back up deductions. Others allege they're asked to pay an initial application fee (as much as $30) and then a $400 deposit to be placed on a waitlist for units that aren't currently available, sometimes framing the process as a way to extract money from applicants who then hear little back. The recurring worry is that deposits and other charges may be kept or applied in ways that aren't clearly explained, leading to a growing sense of being charged without clear, itemized documentation.

The application and waitlist processes are described as slow and inconsistent, with some applicants reporting a total lack of timely communication. Several reviewers say they were unable to reach anyone to confirm what was needed or to verify whether a unit would ever become available. In at least one comparison, a rival property responded within an hour of inquiry and approved quickly, underscoring the gap between what some tenants experience here and what can be achieved elsewhere. The sense of a "wait and see" approach - coupled with fees tied to that uncertain status - leads to a feeling that units might be listed primarily to generate interest and funds rather than to promptly accommodate applicants.

Within the management and on-site leadership sphere, experiences are decidedly mixed. Some tenants praise individual staff members - most notably Holly, described as patient, friendly, and helpful - who offered answers and guidance in a calm, professional manner. Others recount a revolving door of property managers and a pattern of poor communication, unannounced entry, and neglect of routine maintenance. The shift from a previous owner to Entrust Properties is cited as a turning point by several reviewers, with criticisms that the new regime has introduced more bureaucracy, higher prices, and less transparency. The fear of unannounced visits by maintenance crews, often without prior notice, and a general sense that staff may be hard to reach during evenings or weekends adds to the perception of a low-touch, inconsistent experience.

The physical condition of the properties themselves shows both ends of the spectrum. On the positive side, some residents describe spacious rooms, ample storage, pet-friendly policies, and a general sense of safety and quiet within certain buildings. They point to well-maintained interiors with features like newer carpeting, kitchen cabinets, and doors, and note that the grounds can be pleasant and the location desirable. On the other hand, recurring complaints about slow or unresponsive maintenance, a pool that was rarely cleaned and an internet connection that was slow or unreliable, paint a less favorable picture. Play areas described as a joke, overgrown landscaping, and maintenance teams who appear only intermittently contribute to a sense of neglect in some sections of the property, reinforcing the uneven experience across different units and times.

Several accounts contrast sharply with neighboring experiences, highlighting how dramatically the experience can vary from unit to unit and manager to manager. A number of tenants who finally connected with a responsive manager or who encountered prompt maintenance note substantial improvements - emphasizing that when staff are attentive, issues can be resolved quickly and the living environment can be quite comfortable. Yet others recount episodes of being walked through or entered without notice, or facing ongoing maintenance problems that persist without timely resolution. The recurring theme is inconsistency: good experiences hinge on particular staff members, while negative ones are tied to poor communication and inconsistent management practices.

In the end, the overall impression is one of a property that offers reasonable potential - spacious layouts, storage, pet-friendly policies, and a quiet, safe feel in some units - paired with a troubling pattern of unclear fees, opaque deposits, inconsistent management, and uneven maintenance. For prospective tenants, the key takeaways are to scrutinize all fees and insist on receipts and itemized charges, ask for clear timelines and points of contact, verify who will be your day-to-day manager, and compare the full package against other local options. For current residents, Holly and a few responsive staff members stand out as crucial lifelines, but their helpfulness appears inconsistent with the broader management approach described by many reviews. The property's strengths are real, but the reliability of those strengths seems to depend heavily on the specific unit, the manager in charge at the time, and the level of proactive maintenance and open communication you can expect.

Located in the charming town of Ozark, Missouri, this neighborhood offers a variety of amenities within close proximity. With a range of dining options such as Village Inn, Popeyes Louisiana Kitchen, and Iguana Roja Restaurante nearby, residents can enjoy delicious meals without traveling far. Additionally, there are several places of worship for spiritual fulfillment, pharmacies for convenient access to medication, hospitals for medical emergencies, and physicians' offices for regular healthcare needs. The area also boasts beautiful parks like Nixa Rotary Park and Sequiota Park for leisurely walks and outdoor activities. For entertainment, Alamo Drafthouse Springfield is just a short drive away. With its convenient location and abundance of services, this part of Ozark provides a comfortable and accessible environment that would be ideal for senior living.

Restaurants

• Village Inn (0.4 miles)
• Popeyes Louisiana Kitchen (0.5 miles)
• McDonald's (0.7 miles)
• Iguana Roja Restaurante (0.8 miles)
• The Finley (0.9 miles)
• Ozark Mill (1 miles)
• Lambert's Cafe II (3.3 miles)

Cafes

• The Workshop at Finley Farms (0.7 miles)
• Kingdom Coffee (9.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• St Joseph the Worker Catholic Church (1 miles)
• Open Arms Lutheran Fellowship (1.6 miles)
• James River Church (3.7 miles)
• Southern Baptist Convention (8.8 miles)
• Park Crest Baptist Church (9.3 miles)
• Graceway Baptist Church (9.7 miles)

Pharmacies

• Walgreens (1.2 miles)
• CoxHealth Pharmacy Ozark (3.1 miles)
• Family Pharmacy (3.9 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.9 miles)
• Family Pharmacy - Spar (7.3 miles)
• Walgreens (8.5 miles)

Hospitals

• Cox Health Systems (1.2 miles)
• Trust HSC (7.8 miles)
• Hulston Cancer Center (9.1 miles)
• Cox South Hospital (9.1 miles)
• 7th Floor (9.1 miles)
• Jared Neuroscience Center (9.1 miles)
• Skaggs Community Hospital Association (9.1 miles)

Physicians

• Cox Health Center Ozark (1.3 miles)
• Cox Health Center (1.6 miles)
• Ozarks Holistic Dental (3.4 miles)
• Ozark Family Clinic (3.4 miles)
• Life Chiropractic Clinic / DOT Exams (5 miles)
• Fraser Anna MD (5.4 miles)
• Bridges Medical Services (7.2 miles)

Parks

• Nixa Rotary Park (4.8 miles)
• Sequiota Park (8.7 miles)

Theaters

• Alamo Drafthouse Springfield (9.3 miles)