Ozark Country Village Inc in Ozark, MO

Pros

• Management responds quickly to service requests and resolves issues promptly.
• The property manager, Holly, is patient, helpful, and highly recommended.
• The apartments are spacious with ample storage.
• The complex is great, quiet, and neighbors are friendly.
• Maintenance is on top of issues, keeping the property well maintained.
• The property is clean, safe, and pet-friendly with well-maintained interiors.
• The location is great, and residents report a positive long-term living experience.

Cons

• They describe the move-out process as horrible, with a $427 charge plus a $400 security deposit, and being redirected to an AI rather than speaking to a real person.
• They couldn't reach anyone to confirm what was needed; the only contact was an AI for two weeks after applying.
• They were slow to respond and kept in the dark throughout the process.
• They felt units were posted just to collect application fees.
• There was no sense of urgency and updates were hard to come by, with no responses.
• They were warned not to rent because fees were charged without receipts and security deposits were kept.
• They were told to pay a $30 application and a $400 deposit to join a waitlist for an apartment that wasn't currently available.
• The internet was slow or never worked, the pool wasn't cleaned, the "playground" was a joke, and maintenance came whenever they wanted.
• They described terrible communication, unannounced entries by maintenance, and furniture being moved without notice.
• There was no emergency maintenance contact, leaving them stranded after hours or on weekends.
• They complained about price increases that made living there seem overpriced and not worth the money.
• They faced issues with accessibility and questionable lease terms, including charges and collections after moving out.

Review

Ozark Country Village Inc is best suited for older adults who want spacious, pet-friendly apartments in a quiet, relatively safe setting, with a baseline of well-maintained interiors and a lived-in sense of community. The strongest draw is scale: large rooms, ample storage, and layouts that work well for daily living with a furry companion. When a capable manager is on-site, service can be reasonably responsive and courteous, and some residents highlight clean, well-kept units and safe surroundings. For those prioritizing space, privacy, and a calm neighborhood, this community offers a solid platform to live independently without feeling crowded or hurried.

Those who should seriously consider alternatives are families and seniors who demand consistent, transparent billing and predictable communication. Recurrent patterns of slow or non-existent responses during applications, heavy reliance on AI contact, and unclear or disputed charges undermine trust. Prospective residents should be wary of nonrefundable application fees, security-deposit practices with unclear receipts, and post-move-out charges that feel arbitrary. If a straightforward, documented financial process and real-time human communication matter, other options will likely deliver more reliability and fewer financial headaches.

The positives here predominantly revolve around liveability features that seniors and small households value: genuinely spacious one-bedroom layouts, substantial storage, and a dog-friendly policy that accommodates pets without hassle. Several residents praise the improvements in unit finishes and the overall look and feel of the interiors. The grounds and location are repeatedly described as quiet and convenient, contributing to everyday comfort. When management is accessible, maintenance can be responsive and effective, and a few residents single out a manager who is personable and attentive, underscoring that decent onsite leadership does exist and can make a meaningful difference.

Yet the cons create a substantial drag on overall value. Communication breakdowns are common, with applicants and renters reporting unanswered calls, delayed updates, and a sense of being left in limbo during key moments. Financial friction shows up as unexpected fees, disputed deposits, and walk-through charges after leaving, all of which erode trust. Maintenance experiences are inconsistent: unannounced entries, uneven after-hours availability, and maintenance delays diminish the sense of reliability. Infrastructure shortcomings - such as slow internet - and facilities like a pool that isn't consistently maintained amplify the impression of inconsistent management quality, while ownership turnover and price hikes inject ongoing uncertainty into long-term budgeting.

The decisive question is whether the solid living conditions can compensate for administrative volatility. For residents who prize space, a pet-friendly environment, and a generally safe, quiet setting, the material comforts can still deliver meaningful day-to-day quality if a proactive, responsive on-site manager can be relied upon and if clear, written policies govern every fee and process. However, the weight of alleged mismanagement, opaque charges, and inconsistent access to staff makes this a high-risk pick for anyone who cannot tolerate ongoing friction. In practical terms, the offset depends on securing a trustworthy point person, enforcing transparent fee documentation, and establishing firm expectations from day one.

Practical next steps: insist on a face-to-face walkthrough and request written move-in and move-out policies before signing. Demand full receipts for every fee and a clearly itemized security deposit procedure to avoid post-occupancy surprises. Test responsiveness by scheduling a visit with the on-site manager and confirming after-hours contact options for emergencies. Consider a short-term or month-to-month arrangement to gauge maintenance reliability and staff accessibility before committing long term. If assurances on communication, billing transparency, and maintenance consistency aren't forthcoming, exploring alternate communities with a steadier track record and clearer terms should be the prudent move for families seeking a low-stress, predictable living situation.

Located in the charming town of Ozark, Missouri, this neighborhood offers a variety of amenities within close proximity. With a range of dining options such as Village Inn, Popeyes Louisiana Kitchen, and Iguana Roja Restaurante nearby, residents can enjoy delicious meals without traveling far. Additionally, there are several places of worship for spiritual fulfillment, pharmacies for convenient access to medication, hospitals for medical emergencies, and physicians' offices for regular healthcare needs. The area also boasts beautiful parks like Nixa Rotary Park and Sequiota Park for leisurely walks and outdoor activities. For entertainment, Alamo Drafthouse Springfield is just a short drive away. With its convenient location and abundance of services, this part of Ozark provides a comfortable and accessible environment that would be ideal for senior living.

Restaurants

• Village Inn (0.4 miles)
• Popeyes Louisiana Kitchen (0.5 miles)
• McDonald's (0.7 miles)
• Iguana Roja Restaurante (0.8 miles)
• The Finley (0.9 miles)
• Ozark Mill (1 miles)
• Lambert's Cafe II (3.3 miles)

Cafes

• The Workshop at Finley Farms (0.7 miles)
• Kingdom Coffee (9.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• St Joseph the Worker Catholic Church (1 miles)
• Open Arms Lutheran Fellowship (1.6 miles)
• James River Church (3.7 miles)
• Southern Baptist Convention (8.8 miles)
• Park Crest Baptist Church (9.3 miles)
• Graceway Baptist Church (9.7 miles)

Pharmacies

• Walgreens (1.2 miles)
• CoxHealth Pharmacy Ozark (3.1 miles)
• Family Pharmacy (3.9 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.9 miles)
• Family Pharmacy - Spar (7.3 miles)
• Walgreens (8.5 miles)

Hospitals

• Cox Health Systems (1.2 miles)
• Trust HSC (7.8 miles)
• Hulston Cancer Center (9.1 miles)
• Cox South Hospital (9.1 miles)
• 7th Floor (9.1 miles)
• Jared Neuroscience Center (9.1 miles)
• Skaggs Community Hospital Association (9.1 miles)

Physicians

• Cox Health Center Ozark (1.3 miles)
• Cox Health Center (1.6 miles)
• Ozarks Holistic Dental (3.4 miles)
• Ozark Family Clinic (3.4 miles)
• Life Chiropractic Clinic / DOT Exams (5 miles)
• Fraser Anna MD (5.4 miles)
• Bridges Medical Services (7.2 miles)

Parks

• Nixa Rotary Park (4.8 miles)
• Sequiota Park (8.7 miles)

Theaters

• Alamo Drafthouse Springfield (9.3 miles)