The Arbors at Highland Crest
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620 Gilaspy Road, Kirksville, MO 63501
For more information about senior living options: (844) 490-3973
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The facility was warm and welcoming. The staff were friendly and helpful. The room was attractive and comfortable. The kitchen staff were wonderful. The nurse who cared for him consistently ensured he was clean and had a shower. The staff were amazing, caring, and understanding. The food was quite good.
The facility lacked sufficient staff to care for the number of residents. Residents were not treated with the respect they deserved. The night a resident fell, staff waited until after midnight to get him to the hospital. The management team was very poor, attempting to keep families from seeing their father. Rooms and residents' possessions were not respected; anyone could walk into a resident's room and leave. There should have been more staff watching and taking care of the residents. If residents were moved to the Arbors, the reviewer would choose somewhere else.The experiences described paint a picture of a care facility with both warmth and strain, a place that can feel like a home when all you want is safety and companionship, but that can falter in ways that leave lasting hurt. On the positive side, the overall environment is described as warm and welcoming. The setting is said to be attractive and comfortable, with residents you can enjoy being around and a staff presence that feels friendly and helpful. In these notes, the facility emerges as a place that could feel like a good option for someone who can no longer live independently, especially when the emotional tone is aimed at comfort, community, and kindness.
Within that overall warmth, the journey of a resident's experience reveals two distinct phases or sections of the campus. The Highland Crest portion is recalled as wonderful for the writer's father at the outset. That early period is framed as a time when care and atmosphere aligned in a way that felt right, and the staff - including a nurse who consistently ensured cleanliness and showers - was noted with appreciation. The kitchen staff were described as wonderful, and the general care from several team members was recognized as a bright spot in contrast to some of the more challenging aspects later on. When things were going well at Highland Crest, the sentiment was affirming and hopeful about what the facility could offer.
Trouble, however, emerges when the father was transferred to the Arbors. From that point, the tone shifts to sharp critique. The reviewer expresses a strong belief that there were not enough employees to provide adequate care for the number of residents with varied conditions. The care was perceived as lacking, and the father's treatment was described as not respectful enough. A deeply painful moment is recounted - the night he fell, the delay in getting him to the hospital after midnight left a lasting impression, with the speaker asserting that they would never forgive the management team for that lapse. These moments cast a long shadow over the overall experience and color the sense that staffing and leadership had a significant impact on outcomes and feelings of safety.
The critique extends into broader concerns about the environment and how it functions on a daily basis. The writer asserts that the facility did not show proper respect for residents' rooms or personal possessions, and that it was possible for someone to walk in or out of a resident's room without proper safeguards. While dementia care inherently presents challenges around security and supervision, the reviewer argues that more eyes on residents and better protection of personal space would have been appropriate. The implication is that the Arbors (and perhaps the transition from Highland Crest) represented a step back in terms of safety and respect, even as the Part One of Highland Crest had its redeeming virtues.
Against these concerns, there are still potent affirmations about the people who worked there. The reviews emphasize that there were genuinely caring, attentive staff members who demonstrated kindness and a sincere interest in residents' well-being. The phrase "great staff" recurs, underscoring that many individuals on the ground level brought warmth and hands-on care to their duties. It's suggested that the people who work there are often the facility's strongest asset - the ones who genuinely seem to have your loved one's best interests at heart. For some reviewers, this personal care and the everyday dedication of caregivers stood out as a bright spot amid the more troubling administrative and logistical concerns.
In final judgments, the scene is mixed but not wholly dim. A strong sense remains that the staff team can be wonderful, compassionate, and responsive to individual needs. The reviews convey a belief that, when you find the right people - whether in direct care, nursing, or kitchen services - the experience can be rewarding and reassuring. The sentiment is that if you're seeking a place for a loved one, there are many positive aspects to consider: the people who work there, the clarity of care when things go well, and the quality of food, which some described as "darn good." Those who feel a strong affinity for the facility would say it's a place with potential and heart, a place that can feel like a home.
At the same time, the cautions are clear and important. The negative experiences center on staffing levels, the handling of a serious medical event, and concerns about management and oversight. The criticism is explicit: there were situations where residents did not receive the respectful treatment they deserved, and the management's response to serious incidents left the reviewer with lasting disappointment and, in some cases, anger. The tension between an initial, positive sense of Highland Crest and the difficulties reported after the transfer to the Arbors suggests that the facility's strengths and weaknesses may be highly location- or unit-specific, rather than uniformly distributed across the campus.
All told, the narrative presents a nuanced portrait of a care facility that can feel like a welcoming, supportive home when the right caregivers and routines are in place, but where gaps in staffing, supervision, and management can lead to real distress and distrust. It's a reminder that in dementia and long-term care, the human element - the compassion of individual staff members, the dignity afforded to each resident, and the reliability of prompt, appropriate medical responses - can define the experience as much as the environment itself. For families considering this place, there are clear positives to celebrate - great staff, genuine care, and good food - alongside substantial cautions about consistency, oversight, and safe practices that deserve thoughtful consideration and thorough firsthand evaluation.
28 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Arbors at Highland Crest is an assisted living community located in Kirksville, MO. Our community offers specialized care for individuals with memory impairments, as well as respite care for short-term stays.
Residents at the Arbors enjoy a range of amenities designed to enhance their daily lives. Each apartment is fully furnished and comes with cable or satellite TV and Wi-Fi/high-speed internet access. Our dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by our experienced staff. For those who prefer to cook for themselves, each apartment also has a kitchenette.
Our dedicated housekeeping team ensures that residents' living spaces are clean and tidy, allowing them to focus on enjoying their time in our community. Outdoor space and a small library provide opportunities for relaxation and recreation.
At the Arbors, we understand the importance of providing personalized care services to meet each individual's needs. Our trained staff members are available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that residents receive their medications on time and as prescribed.
In addition to physical care, we prioritize mental wellness through our specialized memory care programming. This program is tailored specifically for individuals with memory impairments and focuses on promoting engagement and cognitive functioning.
We understand that dietary restrictions can be a concern for many individuals, which is why we offer special dietary options to accommodate specific needs such as diabetes diets. Our chef-prepared meals are both nutritious and delicious.
Residents at the Arbors can participate in resident-run activities as well as scheduled daily activities organized by our dedicated staff members. These activities provide opportunities for socialization, engagement, and entertainment.
Located near several cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options, the Arbors provides convenient access to essential services within the local area.
At the Arbors at Highland Crest, we strive to create a warm and welcoming environment where residents can enjoy a fulfilling and comfortable lifestyle.
The Arbors at Highland Crest is located at 620 Gilaspy Road, Kirksville, MO 63501 in Adair County, Missouri
The Arbors at Highland Crest offers a comprehensive range of features designed to address the unique needs of residents with dementia or Alzheimer's disease, fostering a supportive and secure environment. Assistance with dressing and bathing helps maintain dignity and personal hygiene, while medication management ensures that residents receive the correct dosages at the right times, reducing potential health risks associated with memory loss. Meal preparation and service cater to dietary needs, promoting nutritional well-being through tailored menus. Activities of daily living assistance empowers residents to engage in routine tasks, enhancing their independence while providing necessary support. The facility's 24-hour supervision guarantees safety, allowing family members peace of mind knowing their loved ones are monitored continuously. The integration of a mental wellness program and specialized memory care programming offers cognitive stimulation that can slow decline and promote emotional well-being, particularly beneficial for those experiencing mild cognitive impairment. These coordinated services collectively create an environment where residents can thrive despite the challenges posed by their condition.
The Arbors at Highland Crest on seniors.fyi includes 4 photos including images showing interior, chandelier, place settings, decor, lobby, seating area, television, building, and more.
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