Highland Crest Assisted Living
Save2204 South Halliburton Street, Kirksville, MO 63501
For more information about senior living options: (844) 490-3973
The messages about this facility present a picture of warmth and care that coexists with real frustrations and some troubling gaps. On the surface, the place feels inviting: a warm and welcoming environment, friendly and helpful staff, and rooms that are attractive and comfortable. Several reviewers emphasize how pleasant it is to be there and how nice it feels to be around the residents. For families faced with the difficult decision of moving a loved one from home, the setting itself can make a meaningful difference, and in these accounts that initial impression is consistently positive.
The Highland Crest portion of the campus is described as wonderful, at least at the start. For the reviewer's father, Highland Crest felt like the right place, a place of comfort and good care as he settled into life away from home. The caregiving staff there - especially the nurse who made sure he was clean and had regular showers - are singled out for praise. Kitchen staff are also praised for their responsiveness and kindness. In these notes, the care atmosphere at Highland Crest feels attentive and respectful, and there is a clear sense of appreciation for the people who were seeming to look after him in those early days.
However, a sharp turn comes with the move to the Arbors. The same campus is described as having a very different experience in that section, raising concerns about staffing and oversight. The writer suggests there weren't enough employees to adequately care for all the residents with their varying conditions. The conclusion drawn is blunt: the care and respect that should accompany such responsibilities were lacking, and the management was criticized harshly. A specific and painful memory stands out - the night the father fell and was not promptly taken to the hospital, with the response arriving after midnight. That incident left a lasting impression of poor handling and governance, and the reviewer makes a pointed statement that they could never forgive the management for it. It is hard to separate the sadness of a loved one's incident from the judgment about how the facility is run.
Even within this same overall setting, praise is not generalized as empty. The kitchen staff and the nurse who ensured cleanliness and showers are cited as examples of outstanding, compassionate care. Other staff members are described as wonderful and excellent, and there is a clear sense of gratitude for those who made genuine efforts to connect with and support the patient. Yet the overall sentiment remains unsettled: the care quality is inconsistent, and the positive feelings about individual caregivers are countered by broader concerns about how the facility is managed and how residents' personal spaces and possessions are treated.
A recurring theme is respect and safety. The reviewer notes that rooms and possessions were not treated with the respect they deserved and points to a lack of control over who could access a resident's room. In a dementia setting, that kind of oversight matters deeply, and the sense that "anyone could walk in their room and walk out" underscores deeper worries about security and dignity. The contrast between the well-run, attentive care in some staff interactions and the problems with management and oversight in others makes the overall experience feel fractured rather than uniformly strong.
When these mixed experiences are put together, a clearer picture emerges: the Highland Crest campus includes a first building that felt wonderful, marked by attentive hands and real kindness, but the Arbors portion introduces serious concerns about staffing, respect, and timely emergency response. The reviewer's final take is cautious and conditional. If a loved one ends up in the Arbors, the recommendation is to consider elsewhere, to seek a setting with more consistent staffing and better oversight. Yet, the praise for individual staff members and for the overall welcoming atmosphere of the property remains clear: there is genuine care and warmth present, and when the teams are at their best, they embody the kind of compassion families hope to see.
For those seeking a place for a loved one, the messages offer both encouragement and caution. There is undeniable evidence of compassionate, capable caregiving - people who feel the heart of caregiving and who work hard to keep residents clean, comfortable, and well-fed. At the same time, the accounts do not shy away from significant failures in management, staffing adequacy, and respect for residents' personal spaces. The overall takeaway is nuanced: a facility with many strengths and a welcoming atmosphere, but one whose effectiveness depends heavily on the specific unit and the staffing realities of the day. If you can access a well-supported team and a consistently supervised environment, many aspects of care appear to shine; if not, the gaps can be substantial enough to leave a lasting, painful impression.
Highland Crest Assisted Living in Kirksville, MO is a vibrant and engaging community that specializes in Memory Care. Our residents receive personalized care and support 24 hours a day, ensuring their safety and well-being.
Our spacious living quarters are fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for easy communication. Each resident can enjoy our beautiful outdoor spaces, including a garden, to relax and unwind.
Meals are served restaurant-style in our elegant dining room, where our chefs prepare delicious dishes while catering to special dietary restrictions. Our residents can also take advantage of our small library for some quiet reading time.
We offer a wide range of care services to meet the individual needs of our residents. Our compassionate staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also have specialized programming for those with mild cognitive impairment and a mental wellness program to support overall cognitive health.
At Highland Crest Assisted Living, we understand the importance of social engagement and provide resident-run activities along with scheduled daily activities to keep our residents active and fulfilled. Our prime location offers convenient access to various amenities such as cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Come experience the comfort and exceptional care at Highland Crest Assisted Living in Kirksville!
This part of Kirksville, Missouri offers a variety of amenities for seniors looking to settle in the area. With several places of worship nearby such as Central Church of Christ and Catholic Newman Center, residents have easy access to spiritual support. Transportation options like U-Haul and Enterprise Rent-A-Car provide convenient travel choices for running errands or visiting loved ones. There are also numerous dining options including La Pachanga1 Mexican Restaurante and Diner 54 for enjoyable meals out. For healthcare needs, there are pharmacies such as Kirksville Pharmacy and physicians like Complete Family Medicine in close proximity. Additionally, Northeast Regional Medical Center is conveniently located for any medical emergencies. Overall, this area of Kirksville offers a comfortable and convenient environment for senior living.
Highland Crest Assisted Living is located at 2204 South Halliburton Street, Kirksville, MO 63501 in Adair County, Missouri
Highland Crest Assisted Living offers a comprehensive suite of features designed to enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that individuals receive the necessary support to maintain dignity and comfort throughout their daily routines. Medication management is crucial for ensuring that residents adhere to their prescribed treatment plans, minimizing confusion and potential health risks. Meal preparation and service cater to dietary needs while creating a comforting environment around shared meals. The focus on activities of daily living allows residents to engage in familiar tasks with guidance, promoting independence while ensuring safety. With 24-hour supervision, staff can provide immediate assistance when needed, fostering a secure atmosphere. Additionally, the mental wellness program and specialized memory care programming address cognitive challenges through tailored activities that stimulate memory retention and social interaction, ultimately enhancing overall well-being for those coping with mild cognitive impairment or more advanced stages of dementia.
Highland Crest Assisted Living on seniors.fyi includes 15 photos including images showing interior, decor, living room, landscaping, seating area, chandelier, salon, television, and more.
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