Preferred Care At Home-Greater Kansas City Missouri in Kansas City, MO

Pros

• Joe explains everything in detail, and Suzie is a big help.
• Joe and his team are greatly appreciated for in-home care.
• Joe was professional and caring in addressing a mistaken review and securing the correct help.
• Joe is thorough and promptly conducts in-home assessments.
• Lou is a godsend - knowledgeable, caring, and helpful.
• Joe and Lisa provide fabulous care; Lisa feels like family.
• Preferred Care stands out for service with compassion and excellence; the owner goes the extra mile.
• They stepped in during a time of great need; the main caregiver was very nice and helped mom transition home; mom is now doing great.
• The staff is very professional and matches caregivers well, giving peace of mind.
• The owner personally contacted the family at intake and offered ongoing support.

Cons

• There have been issues with scheduling; there has been nothing approaching a reliable schedule of which caregiver would be there.
• Caregivers have failed to perform basic tasks as set forth.
• One caregiver would not touch the mother.
• A caregiver left the house without relief to go get fast food for herself.
• Caregivers sometimes leave the home without their replacements present to relieve them.
• A caregiver ruined food because she refused to follow directions and was found taking food unauthorized for personal consumption.
• The reviewer regrets choosing the company and is considering other options for competent, reliable, honest care.
• The family was upset when changes in the schedule occurred.

Review

Preferred Care At Home-Greater Kansas City is best suited for families that want a deeply personal, home-first caregiving solution where a strongly hands-on owner and a carefully curated caregiver pool drive the service. This community excels for seniors who need practical day-to-day support - meals, medication reminders, light health monitoring, and meaningful companionship - without giving up the familiarity and comfort of staying in their own home. The program leans into thorough intake, in-home assessments, and a private-pay model that prioritizes matching the right caregiver to the right family, with a clear emphasis on continuity and relational care.

Those weighing alternatives should consider a few realities. If strict, unwavering scheduling is non-negotiable and guarantees are the top priority, this provider's schedule can still shift as caregivers are matched to changing needs, and occasional gaps in predictability have appeared in some cases. For families dealing with highly complex medical conditions that require licensed nursing oversight, or for those who expect consistently identical caregivers week after week with minimal variation, there may be better fits. In short, this is a strong home-care choice for steady, relationship-driven support, but not a guaranteed, nurse-led model for every level of clinical need.

The strongest advantages here are the staff's accessibility, the depth of caregiver matching, and the palpable commitment of leadership. Clients repeatedly praise Joe and Jodie for their thorough explanations, proactive assessments, and willingness to step in personally to ensure the right fit. The ability to align caregivers who feel like part of the family - such as Lou, Lisa, and Mickey - translates into highly personalized, one-on-one care that can be transformative for someone in decline or returning home from a hospital or facility stay. The sense of continuity - caregivers who stay with a patient, the option to coordinate with hospice or palliative services, and a team ready to adapt as needs evolve - often offsets the frustration when schedules wobble, providing a reliable human connection that keeps people comfortable at home.

Yet the reviews do flag real frictions. A notable number of clients report inconsistent scheduling in the short term, with turnover or late relay of relief staff that disrupts routines and family peace of mind. There are anecdotes of caregivers not performing basic tasks or mishandling meals, and even a few instances where a caregiver left the home without adequate relief. These are not universal, but they are serious enough to require explicit contract language, clear expectations, and ongoing supervision. The concern about consistency and reliability is real enough that prospective clients should pair the strong leadership and matching process with proactive, documented scheduling agreements and regular performance check-ins.

From the operational side, the company's strengths show through in its intake rigor, equipment and in-home setup guidance, and its readiness to steer families toward appropriate ancillary services. The owner's personal touch in intakes, the willingness to provide extra support and coaching, and strong endorsements from discharge planners and long-term care professionals point to a robust framework for keeping loved ones safe at home. The testimonials also highlight the value of staying in a familiar environment - homes with decades of memories, where caregivers can integrate into family routines and social rhythms - an outcome not easily replicated in facility-based care.

Bottom line: this is a compelling choice for families who want a dedicated, home-centered care partner with a proven track record of matching caregivers to specific personalities and needs, and who are prepared to actively manage scheduling and caregiver reliability. It's not the best fit for those requiring strictly fixed staffing or high-level clinical nursing management on a 24/7 basis, nor for households unwilling to engage in clear, contract-driven expectations around consistency and tasks. For families ready to invest in a home-first, person-centered model - with leadership that will go the extra mile when possible and caregivers who feel like family - the decision is straightforward: engage, set explicit scheduling expectations, and build in a robust review cadence to keep care aligned with evolving needs.

This part of Kansas City, Missouri, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several physicians and clinics nearby, access to healthcare is readily available. There are also a number of places of worship in the area for those who value spiritual community. Pharmacies are conveniently located for easy medication management. Additionally, there are several restaurants and cafes offering dining options, as well as parks for outdoor recreation. For entertainment, there are theaters within a short driving distance. Overall, this neighborhood provides a mix of essential services and recreational opportunities suitable for senior living.

Physicians

• nimal Clinic of Newmark (0.3 miles)
• Meritas Health Gashland (0.6 miles)
• Monarch Plastic Surgery and Skin Rejuvenation Center (0.7 miles)
• Gashland Clinic (0.7 miles)
• Priority Care Pediatrics (0.7 miles)
• Discover Vision Centers in North Kansas City (0.7 miles)
• Pediatric; Care North (2.2 miles)

Places of Worship

• North Oak Christian Church (0.4 miles)
• Gashland Presbyterian Church (2.4 miles)
• Calvary Chapel Church God (6 miles)
• North Cross United Methodist Church (6.5 miles)

Pharmacies

• Sun Fresh (0.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Walmart Pharmacy (4.9 miles)
• CVS Pharmacy (5.2 miles)

Restaurants

• Destiny's Bar & Grill (1.5 miles)
• Taco Bell (1.9 miles)
• McDonald's (2 miles)
• Asian Buffet (2.2 miles)
• PowerPlay Family Entertainment Center North (2.3 miles)
• The Sandbox (2.3 miles)
• Kate's Kitchen (2.4 miles)

Cafes

• Friendly Bean Coffee (1.9 miles)
• Starbucks (2.3 miles)
• Panera Bread (4.7 miles)
• Starbucks (4.8 miles)
• Panera Bread (5.5 miles)

Parks

• Barry Platte Park (2.5 miles)

Hospitals

• Saint Luke's Medical Group (4.6 miles)
• Rehabilitation Services (4.7 miles)

Theaters

• AMC Barrywoods 24 (5.1 miles)
• Liberty Cinema 12 (6.8 miles)