New Marks Care Center & North Court Rehab Suites in Kansas City, MO

Pros

• The courtyard is a standout feature, with residents enjoying the turtles and pleasant outdoor time.
• The therapy team is praised for being friendly and effective, with James and Mindy highlighted.
• Staff are described as very nice, cordial, attentive, and caring.
• The facility is regarded as well-maintained, clean, and home-like, with tasty and well-prepared meals.
• The care is described as phenomenal by some families, reflecting compassionate and respectful treatment.
• New Mark is seen by reviewers as going above and beyond in providing care.
• Residents and families express gratitude for the attention and therapy that aided recovery.
• Many would highly recommend the facility to others based on their positive experiences.

Cons

• The facility is not a good place, despite ongoing renovations.
• The nursing staff is criticized as needing revision, with only two of five caretakers deemed adequate.
• The staff should treat residents with more respect.
• Staffing is horrible and the building needs extensive repairs, including leaks and stained ceilings.
• They procrastinate on paperwork, showing neglect of residents' rights to access information.
• Since Luxor's takeover, the facility has deteriorated into one of the worst, with many good employees leaving and shifts stretched, suggesting profit is prioritized over care.

Review

New Mark Care Center & North Court Rehab Suites in Kansas City, MO, is best suited for families seeking a rehab- and activity-focused stay in a home-like setting, where meaningful therapy and social engagement are central features. The community can deliver visible mobility gains and structured programming for residents who respond well to routine and personable care. It is not the ideal choice for seniors who require near-constant supervision, seamless daily care, or consistently high-quality performance across nursing, meals, and housekeeping. Families should anticipate being very involved in daily care decisions and prepared to push for timely responses and clear accountability from front-line staff and leadership.

Those considering alternatives should look for facilities with steadier staffing, tighter oversight, and more predictable service delivery. Memory-care needs demand dedicated units with trained dementia specialists and a stable caregiving team assigned to the same residents day after day. For families prioritizing dependable communication, turnover-stable leadership, and transparent administration, it pays to compare state inspection histories, wait times for family inquiries, and documented response benchmarks before deciding on a move.

Key positives show up in the rehab and social spheres. Therapy teams are frequently praised for attentiveness and effectiveness, with residents reporting real progress toward mobility and self-care goals. The courtyard and activity calendar - car shows, singing, and other communal events - offer a meaningful quality-of-life boost and opportunities to foster connections with staff and fellow residents. On the housekeeping, laundry, and dietary sides, certain staff members emerge as trusted, consistent contributors to daily comfort, underscoring that when operations run smoothly, the environment can feel genuinely welcoming.

The most consequential concerns center on staffing volatility and the related impact on safety and reliability. Reviews repeatedly point to understaffing, high turnover, and gaps in care delivery, including slow responses to call bells and lapses in routine needs like bathing or dressing. Meal quality and temperature can swing, with reports of cold or inconsistent offerings when supervision wanes. Maintenance challenges - odor, water damage or ceiling issues, and general wear - coupled with management changes under new ownership foster perceptions that cost is prioritized over care. When allegations surface about neglect or critical lapses in monitoring, the risk calculus shifts decisively toward caution.

Despite the negatives, there are compelling, circumstance-specific positives that keep some residents and families satisfied. Long-tenured staff and dedicated caregivers - nurses' aides, therapy coordinators, and activity staff - are repeatedly cited for warmth, attentiveness, and genuine concern for residents' well-being. Families often point to standout moments of individualized care that restore trust, and certain residents report having experienced meaningful rehabilitation and a regained sense of independence. The overall atmosphere in well-staffed shifts can feel markedly better, with positive testimonials about clinical teams, cleanliness, and the sense of community supported by engaged activities and a caring atmosphere.

When making a decision, focus on measurable assurances. Prioritize an in-person tour with direct observations of staffing patterns during peak and off-peak hours, and request the latest state inspection results, floor-by-floor staffing ratios, and the facility's formal plan for addressing recurring complaints. Probe on frequency of therapist and nursing visits, timeframes for family communications, and a concrete schedule for maintenance repairs. If solid answers and demonstrable improvements cannot be documented, strong alternatives abound in the Kansas City North area - facilities with reputations for staffing stability, proactive family engagement, and consistent, predictable care. For memory care, seek communities with fixed care teams and explicit dementia-care expertise to minimize the risk of miscommunication and neglect.

This part of Kansas City, Missouri is a bustling and convenient area with a variety of amenities nearby. There are several restaurants within a short distance, offering a range of dining options. Pharmacies are also easily accessible for any medical needs. Additionally, there are numerous physicians' offices and healthcare facilities in the vicinity, providing ample healthcare options for seniors. Places of worship are available for those looking to stay connected to their faith community. Cafes are plentiful for socializing and enjoying a cup of coffee. Parks offer opportunities for outdoor recreation and relaxation, while hospitals ensure quality medical care is close at hand. The presence of a theater provides entertainment options, and transportation services like car rentals and proximity to the airport make travel convenient for residents.

Restaurants

• Destiny's Bar & Grill (0.2 miles)
• McDonald's (3.5 miles)
• Taco Bell (3.5 miles)
• Asian Buffet (3.6 miles)
• PowerPlay Family Entertainment Center North (3.7 miles)
• The Sandbox (3.7 miles)
• Kate's Kitchen (4 miles)

Pharmacies

• Sun Fresh (1.2 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (4.5 miles)
• Med4home (4.9 miles)
• CVS Pharmacy (5 miles)
• Medicine Shoppe (5.1 miles)

Physicians

• nimal Clinic of Newmark (1.4 miles)
• Monarch Plastic Surgery and Skin Rejuvenation Center (2.1 miles)
• Meritas Health Gashland (2.2 miles)
• Gashland Clinic (2.2 miles)
• Priority Care Pediatrics (2.2 miles)
• Discover Vision Centers in North Kansas City (2.2 miles)
• Pediatric; Care North (3.3 miles)

Places of Worship

• North Oak Christian Church (1.6 miles)
• Gashland Presbyterian Church (4 miles)
• First Baptist Church of Smithville (6.1 miles)
• Southern Baptist Convention (6.1 miles)
• Calvary Chapel Church God (6.7 miles)

Cafes

• Friendly Bean Coffee (3.5 miles)
• Starbucks (3.6 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.2 miles)
• Cornerstone Coffee (6.2 miles)
• Panera Bread (7 miles)

Parks

• Barry Platte Park (3.5 miles)
• Cabin Fever Trailhead - Smithville Lake (6.5 miles)

Hospitals

• Saint Luke's Medical Group (5.1 miles)
• Rehabilitation Services (5.1 miles)
• Saint Luke's Health System, Saint Luke's East Hospital, Smithville Campus (5.5 miles)

Theaters

• AMC Barrywoods 24 (5.6 miles)

Transportation

• Hertz Rent A Car (7.1 miles)
• KCI Airport Terminal C (7.3 miles)
• Kansas City International Airport (MCI) (7.4 miles)
• Terminal B (7.6 miles)
• Southwest Baggage Claim (7.6 miles)