Love & Care Boarding Home

Pros

• The decor is pleasant.
• The staff across roles were exceptionally friendly and on top of things.
• The facility is described as great, with excellent staff who seem to truly care about residents.
• The people there are welcoming and loving, with nurses who care for every need.
• The facility offers guests coffee and soda near the cafeteria.
• The hallways are nice, with an east wing?west wing layout.

Cons

• The facility is awful and does not care for residents, including failing to provide baths.
• The staff never gave the husband a bath.
• The drinking water faucet was corroded and never cleaned.
• The food was terrible.
• The receptionist on 08/14 at 11am was unprofessional with poor customer service, talking over people, yelling, and hanging up.
• Staff often forgot to bathe residents, launder clothes, and change bed sheets.
• Hygiene was neglected, with nails dirty and oxygen sometimes not turned on.
• A doctor was never seen to check on the resident.
• Rehab care was terrible; a father ended up in an emergency due to lack of care, and a aunt fell from a wheelchair at 3am.

Review

Across a series of reviews about nursing homes, rehab centers, and care facilities, a picture emerges of wide-ranging experiences. Some visitors describe warm, welcoming environments with caring staff and pleasant surroundings, while others paint a deeply troubling portrait of neglect, poor hygiene, and communication breakdowns. The accounts touch on daily care, medical supervision, safety, family involvement, and the overall atmosphere of the places people rely on during vulnerable times.

A recurring theme among the most critical reviews is a perceived lack of basic daily care. Families recount situations where baths were delayed or neglected, laundry needed to be reminded repeatedly, and even essential tasks like changing bedsheets were inconsistently performed. One particularly vivid complaint mentions dirty sheets with crumbs and stains, and even reminders to staff to bring fresh linens. Hygiene is repeatedly called into question, with mentions of nails dirty with food and a sense that proper personal cleanliness and basic comfort were not being consistently attended to. There are reports of oxygen not being administered when needed and of care that felt unresponsive or disorganized, especially for residents who could no longer manage these tasks themselves.

Communication issues and unprofessional behavior at the front desk also surface in several reviews. A specific incident on a particular date and time describes a reception desk worker who talked over the reviewer, yelled, and then hung up, leaving a lasting impression of poor customer service in a setting meant to support vulnerable people and their families. Beyond isolated incidents, some reviews imply a broader pattern of staff appearing unengaged or overwhelmed, with only a tiny handful of workers singled out for praise. The sense from these accounts is that when families needed clear information, timely updates, or reassurance about their loved ones' condition, they often faced frustration and silence rather than compassionate engagement.

The reviews also recount alarming safety and care failures in rehab and nursing settings. In one case, a family described transferring their grandfather to a facility where he faced lapses in bathing, dressing, and getting ready for appointments, along with a troubling pattern of moving his belongings to places where they became inaccessible. They observed that even basic safety measures - like keeping a resident's oxygen and necessary items within reach - were inconsistently provided. Another reviewer told a harrowing story of a loved one who fell from a wheelchair at 3 a.m., with the response described as slow and the care afterward labeled as inadequate. There are mentions of missed notifications to family members after incidents, which exacerbates fear and mistrust in situations where timely communication is critical.

Not all experience points are negative, however. A few reviewers recount positive interactions that stood out amid the broader concerns. Some staff members - described as nicest, most caring, or genuinely attentive - are highlighted as exceptions to otherwise negative trends. A caller who described a three-week rehab stay noted that aides, nurses, the social worker, therapists, and even those in the food service were exceptionally friendly and on top of things, contributing to a successful therapy outcome and a sense of gratefulness when the resident finally returned home. Others mention pleasant decor, a thoughtfully laid-out facility with a wings-based layout that helps navigation, and staff who, when not perfect, at least demonstrated moments of genuine kindness and competence. In a few entries, visitors observed signs of infection control awareness, such as gloves and masks available at the entrance during a Covid outbreak, and staff who were at least making efforts to keep visitors safe while they offered hospitality.

The tone of the feedback also reflects a tension between appearance and reality. Some reviewers acknowledge clean surroundings and attractive interiors but still insist the care quality inside does not match the exterior. One reviewer explicitly contrasts a nicely designed front with the reality of mobility-challenged residents and ongoing Covid concerns, suggesting that a facility can look good on the surface while still failing to meet the intimate, day-to-day needs of its residents. Others describe a general sense that group living and staffing challenges in today's climate create systemic difficulties that some facilities handle better than others, leading to mixed experiences for families who must decide whether to entrust their loved ones to such care.

In sum, the collective voices present a complicated panorama. Several reviewers report distressing, sometimes dangerous lapses in basic care, personal hygiene, safety, and timely communication. They insist that what matters most - dignity, respect, and reliable care - was inconsistently delivered. Yet interwoven with these criticisms are stories of dedicated staff who made meaningful, positive differences in residents' lives, along with mentions of care environments that are aesthetically pleasant and staffed by people who strive to do their best under difficult circumstances. The overarching takeaway is that experiences vary dramatically from one facility to another, and from one caregiver to the next, leaving families to navigate hopeful possibilities alongside real and serious concerns about the quality and safety of care their loved ones receive.

This particular area of Joplin, Missouri offers a variety of conveniences that may be appealing for senior living. With cafes, restaurants, pharmacies, and physicians all within a short distance, residents have easy access to essential services. Additionally, there are parks for outdoor recreation and places of worship for spiritual fulfillment. The proximity to multiple hospitals, including Freeman Health System and Neosho Hospital, provides peace of mind in case of medical emergencies. Overall, this neighborhood offers a mix of amenities that cater to the needs and interests of seniors looking for a comfortable and convenient living environment.

Cafes

• Zinc Coffee (0.2 miles)
• New Day Cafe (1.3 miles)
• Red Onion Cafe (1.4 miles)

Restaurants

• Tropicana Bar & Grill (0.2 miles)
• McDonald's (0.5 miles)
• Lotus Xpress (0.5 miles)
• Hunan Garden (0.6 miles)
• Wilder's Steakhouse (0.7 miles)
• Sonic Drive-In (0.9 miles)
• Hackett Hot Wings (1.3 miles)

Physicians

• Family Health Center of Joplin (0.5 miles)
• Midwest Regional Allergy Asthma Arthritis & Osteoporosis Center (0.8 miles)
• Mercy Clinic (1 miles)
• Regional Plastic Surgery Center (1 miles)
• Center For Health Promotion (1 miles)
• Dr Adams Office (1 miles)
• Joplin Primary Care (1.1 miles)

Parks

• Butterfly Garden and Overlook (0.8 miles)
• Parr Hill Dog Park (1 miles)
• Leonard Park (2.3 miles)

Pharmacies

• Walgreens (0.9 miles)
• Pronto Pharmacy (1 miles)
• Family Pharmacy (1.1 miles)
• Joplin Retail Rx (1.2 miles)
• Pronto Pharmacy #4 (1.2 miles)
• Quick Med Pharmacy Freeman West (1.2 miles)
• CoxHealth at Home: Specialty Services (1.2 miles)

Places of Worship

• Our Father's House Ministries (1 miles)
• One Church (1.1 miles)
• United Hebrew Congregation (1.2 miles)
• Cornerstone Christian Church (1.9 miles)

Hospitals

• Freeman Heart Institute (1.2 miles)
• Freeman Health System (1.2 miles)
• Freeman East Radiology (1.2 miles)
• Freeman Neosho Hospital (1.2 miles)
• E Douglas Seifert MD - Freeman Health System (1.2 miles)
• Freeman Hospital East (1.3 miles)
• Four States Surgery Center (1.4 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)