Cline Residential Care Fclty

Pros

• The staff were amazing and kind.
• The orientation was laid-back, easy to understand, and welcoming.
• The office staff are very nice and wonderful.
• Bekah is awesome.
• The caregivers were loving, kind, thoughtful, thorough, and flexible.
• They provided helpful information and connected families with additional services.
• The care team made the last years of life full of love and compassion.
• The organization is described as excellent and highly capable.

Cons

• They found Visiting Angels too expensive for what was provided.
• They advised others not to waste their money on Visiting Angels.
• They felt the service deteriorated over time and that the caregivers didn't do much of anything.
• They were disappointed that bathrooms were not cleaned despite requests.
• They were charged different rates without explanation and the issues were slow to correct.
• They would not recommend Visiting Angels in Joplin.
• They believed it would be better to hire their own experienced nurse aides.

Review

Families describing their experiences with Visiting Angels paint a picture of a service that can be incredibly meaningful and deeply comforting, even as it comes with real caveats. Across several locations, many reviewers express heartfelt gratitude for the warmth and kindness of the caregivers, the patience and professionalism of the office teams, and the practical help that comes with in-home support during a challenging time. When things go well, the impact is described in almost radiant terms: caregivers who feel like family, coordinators who explain plans clearly, and a sense of relief that their loved ones are being cared for by people who truly listen and respond with empathy.

A number of reviewers name specific staff members who stood out in a positive way. Names like Lisa, Rachael, Linda, and Virginia are singled out for praise, with families noting the "angels" who cared for their loved ones around the clock. The sentiment is consistently that those caregivers provided more than basic assistance; they offered tenderness, companionship, and thoughtful support that made a hard situation tolerable. Orientation and onboarding are also described as welcoming and easy to understand, with some reviewers recalling laughter and a friendly, relaxed atmosphere that helped set a positive tone for the ongoing relationship. Other individuals, such as Kailee and Bekah, receive compliments for their professionalism and exceptional customer service, and Michelle is remembered for making a meaningful difference through knowledgeable guidance and follow-up support.

In several accounts, the practical impact of Visiting Angels is emphasized. Families appreciate not only the caregiving itself but the ease of arranging services and the calm that comes from having a plan in place. One reviewer highlights a remarkably responsive experience: an appointment set for the next day, plus additional referrals to other services that could help with costs, leading to further arrangements within a couple of days. The sense of relief that comes from having reliable help during a stressful period is a common thread, with caregivers described as caring, compassionate, and dedicated to easing the burden on family members.

However, not all experiences align with the same level of satisfaction. A subset of reviews voices concerns about value and consistency. A recurring sentiment is that the cost of services can be high relative to perceived benefits, with some reviewers bluntly advising others to hire their own experienced aides. There are also complaints about billing and rate changes without clear explanations, which feels especially troubling when it concerns elderly clients. Some reviewers recount instances where the service did not meet expectations in daily tasks - one critical account mentions that bathrooms were not addressed as requested, and others describe a downturn in the quality of care over time. These experiences lead to disappointment and, in at least one case, a firm recommendation not to use the Joplin office.

Location-specific experiences vary. In Joplin, one reviewer expresses strong disappointment and states they would not recommend Visiting Angels there, citing a decline in service quality and a perceived lack of attentiveness to requested tasks. Yet, other Joplin-based accounts are more favorable, praising the staff for helpfulness and the ability to reduce family stress, and noting that caregivers were good and that the office was supportive and informative during setup. In Carthage, the tone is consistently positive, with a long-standing relationship described as stretching over many years. The caregiver team there is remembered as loving, kind, thoughtful, thorough, and flexible, with the entire office staff and administration earning praise for professionalism. The experience in Carthage culminates in gratitude for providing what many families consider the best possible care at a difficult time in their lives.

Several reviews go beyond the immediate caregiving tasks to highlight resources and advocacy work associated with Visiting Angels. One account describes a caregiver who not only provided direct support but also connected the family with services that could help pay for supplies and medications at no cost. The appreciation for this level of service is clear: a combination of responsive scheduling, clear communication, and proactive assistance with funding and logistics can make a substantive difference in a family's ability to meet their loved one's needs. In this way, Visiting Angels is described not only as a caregiving company but also as a partner helping families navigate the broader landscape of eldercare resources.

Taken together, the collection of reviews presents a nuanced portrait. The core message is that Visiting Angels can be a lifeline for families facing elder care needs - providing compassionate caregivers, supportive office staff, and practical help that reduces stress. Yet the experience can be highly location-dependent, and expectations around cost, consistency, and the thoroughness of daily tasks vary. For many families, the impact is profoundly positive, marked by moments of genuine connection and relief. For others, concerns about value, transparency, and consistent performance prompt caution or a cautious re-evaluation of options. In every case, the overarching takeaway is that thoughtful, attentive care - delivered by dedicated people who communicate openly - remains indispensable when navigating aging at home.

Located in the heart of Joplin, Missouri, this neighborhood offers a variety of amenities within close proximity to cater to your needs. With a range of dining options such as Hackett Hot Wings and Wilder's Steakhouse nearby, you can enjoy delicious meals without having to travel far. Additionally, there are places of worship like United Hebrew Congregation and Our Father's House Ministries for spiritual fulfillment. For your healthcare needs, Mercy Clinic Cardiovascular Surgery and Ozark Tri-County Pediatrics are conveniently located nearby. St John's Regional Medical Center and Freeman Health System are also easily accessible for any medical emergencies. With parks like Parr Hill Dog Park and Leonard Park offering outdoor recreation opportunities, this area provides a peaceful and convenient setting for senior living. Furthermore, pharmacies like Drug Warehouse and Walgreens are available for any medication needs, ensuring easy access to healthcare services.

Restaurants

• Hackett Hot Wings (0.2 miles)
• Wilder's Steakhouse (0.6 miles)
• Sonic Drive-In (0.9 miles)
• Lotus Xpress (1.3 miles)
• Tropicana Bar & Grill (1.5 miles)
• McDonald's (1.8 miles)
• Hunan Garden (1.9 miles)

Places of Worship

• United Hebrew Congregation (0.3 miles)
• Our Father's House Ministries (0.7 miles)
• Cornerstone Christian Church (1.5 miles)
• Southern Baptist Convention (2.1 miles)
• One Church (2.3 miles)

Cafes

• Red Onion Cafe (0.3 miles)
• New Day Cafe (0.6 miles)
• Zinc Coffee (1.1 miles)
• Joe Muggs Coffee (2.2 miles)

Physicians

• Mercy Clinic Cardiovascular Surgery - Main and 1st (0.3 miles)
• Midwest Regional Allergy Asthma Arthritis & Osteoporosis Center (0.5 miles)
• Ozark Tri-County Pediatrics (0.8 miles)
• Beltone Hearing Aid Center (1 miles)
• Coleman Vision (1 miles)
• McAllister Edward L DDS (1.6 miles)
• Family Health Center of Joplin (1.8 miles)

Hospitals

• St John's Regional Medical Center (1 miles)
• Freeman Heart Institute (2.4 miles)
• Four States Surgery Center (2.4 miles)
• Freeman Health System (2.4 miles)
• Freeman East Radiology (2.4 miles)
• Freeman Neosho Hospital (2.4 miles)
• E Douglas Seifert MD - Freeman Health System (2.4 miles)

Pharmacies

• Drug Warehouse (1.1 miles)
• Medicine Shoppe Pharmacy (1.8 miles)
• Pronto Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Family Pharmacy (2.3 miles)
• Pronto Pharmacy #4 (2.3 miles)
• CoxHealth at Home: Specialty Services (2.3 miles)

Parks

• Parr Hill Dog Park (1.4 miles)
• Butterfly Garden and Overlook (1.7 miles)
• Parks Maintenance Facility (1.9 miles)
• Leonard Park (1.9 miles)

Transportation

• Enterprise Rent-A-Car (2.5 miles)

Theaters

• Northstar STM 14 (2.7 miles)