Westbrook Terrace & Arbors

Pros

• The staff at Westbrook Terrace welcomed the father and provided a safe environment filled with love, patience, and understanding.
• The Arbors understood and skillfully cared for the challenging symptoms of memory loss, ultimately improving the resident's state of mind.
• The Arbors went above and beyond to allow the mother to move in during the pandemic, resulting in her settling in and feeling happy.
• Since management changes in Fall 2019, Westbrook has become an exceptional place for assisted living with caring staff who provide excellent care to residents.
• Both Westbrook Terrace and The Arbors create a warm and cozy environment where residents feel at home and are treated like family.
• Staff at Westbrook Terrace made extra efforts during the COVID-19 pandemic to keep residents comfortable, engaged, and connected with their loved ones.
• Staff at Westbrook Terrace (including The Arbors) are described as caring, compassionate, loving caregivers who address residents' health needs.
• The facilities at Westbrook Terrace and The Arbors have improved over time under new management that prioritizes top care for residents.
• Both facilities have been consistently clean, organized, and staffed by friendly, knowledgeable individuals who ensure residents' well-being is met.
• The staff at The Arbors provided responsible care for a resident's mother with memory loss, offering support throughout their difficult journey.

Cons

• Some staff members at Westbrook Terrace Assisted Living lack respect for residents.
• The management team at Westbrook Terrace has not been effective since the Fall of 2019.
• Communication with staff at Westbrook Terrace and The Arbors is lacking.
• Quarantines during the COVID-19 pandemic were not handled well for residents with dementia at Westbrook Terrace and The Arbors.
• Other long-term care communities have had better caregivers than Westbrook Terrace and The Arbors.
• The facilities at Westbrook Terrace and The Arbors are not always clean and organized.
• Some staff members at Westbrook Terrace and The Arbors are not knowledgeable about the care needs of residents.
• Neglect and lack of treatment has been observed in both Westbrook Terrace and The Arbors.
• During their experience, some family members did not feel that the staff at the Arbors provided proper care for their loved ones.
• The management team at Westbook Terrace was ineffective in handling concerns regarding a resident's declining memory, personality, and ability to function.

Review

Westbrook Terrace Assisted Living and The Arbors are highly recommended by multiple reviewers for their exceptional care and support for residents. One reviewer expresses gratitude for the warm welcome and safe environment provided to their father during the challenging times of the COVID-19 pandemic. The staff is commended for treating residents with respect, love, patience, and understanding, creating a second family environment.

Another reviewer shares their experience with The Arbors, highlighting how the facility has been a lifesaver for their mother who suffered from memory loss. The secure and locked facility ensured her safety while also providing a respectful and loving environment. The knowledgeable staff understood the complexities of memory loss, tailoring care to each resident's unique needs. Despite the challenges of the pandemic and limited physical contact with loved ones, the staff at The Arbors supported residents' emotional well-being while nurturing their hobbies and interests. The reviewer emphasizes that their mother's mental state improved significantly due to the compassionate care she received.

Even amidst the pandemic restrictions, Westbrook Terrace and The Arbors continue to impress reviewers with their exceptional care. Despite the initial challenges of moving a loved one during such uncertain times, one family appreciates how Carrie, the director at Westbrook Terrace, went above and beyond to facilitate the move for their mother. They express gratitude towards Monica for her ongoing support in ensuring their mother's happiness in her new home.

A long-term employee of Westbrook Terrace praises both facilities for being among the best they have worked in throughout their career. They emphasize that management genuinely cares about residents' well-being and ensures that staff provides excellent care. As a therapist working closely with residents, they have observed firsthand the consistent quality of care provided at Westbrook Terrace and The Arbors.

Reviewers mention open communication channels with staff at both facilities where requests are promptly addressed. During difficult periods like quarantine restrictions due to COVID-19, staff made efforts to alleviate residents' discomfort by providing activities and facilitating virtual connections with family members. The dedication and attentiveness of the staff are highly appreciated.

The positive experiences and recommendations from both employees and families affirm that Westbrook Terrace Assisted Living and The Arbors are exceptional care communities in the Mid-Missouri area. With their commitment to resident well-being, compassionate staff, clean environments, and personalized care plans, these facilities stand out as top choices for assisted living and memory care needs. Families can have peace of mind knowing that their loved ones will receive the utmost care and support at Westbrook Terrace and The Arbors.

Located in Jefferson City, Missouri, this part of town offers a range of healthcare options with several physicians' offices and pharmacies within close proximity. With hospitals such as St. Mary's Health Center and the brand new Saint Mary's Hospital nearby, residents can rest assured knowing quality medical care is easily accessible. In terms of leisure and entertainment, there is a movie theater, cafes like Starbucks and Panera Bread, as well as a variety of restaurants ranging from fast food to casual dining options. Places of worship such as Woodcrest Church and St Joseph Cathedral cater to spiritual needs, while parks like Washington Park and Binder Park provide opportunities for outdoor recreation. Overall, this area offers convenience and amenities that would be advantageous for seniors looking for a comfortable and vibrant community to call home.

Physicians

• Central Missouri Cardiology (0.3 miles)
• Urology Care (0.4 miles)
• Associated Family Physicians (0.4 miles)
• St Mary's Pediatrics (1 miles)
• Primary Care Medicine PC (1.2 miles)
• Luebbering Tom Integrative Medicine Natural Jefferson City (1.6 miles)
• Edgewood Family Practice (1.6 miles)

Pharmacies

• Robert's Drug Store (0.3 miles)
• Pyramid Pharmacy Services (0.3 miles)
• Whaley's West Side Pharmacy (0.4 miles)
• Mommy & Me Before During & After (0.4 miles)
• Walgreens (0.8 miles)
• Gerbes Family Shopping Center West (1 miles)
• Gerbes Pharmacy (1 miles)

Hospitals

• Dialysis Clinic (0.5 miles)
• Capital Region Quick Care (0.6 miles)
• Capital Region Physicians - OMT & Acupuncture (1.6 miles)
• St Marys Health Center (2.7 miles)
• Brand New Saint Mary's Hospital (2.7 miles)
• SSM Health Wound Center (2.7 miles)

Theaters

• GQT Capital 8 (0.5 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (2 miles)
• Peet's Coffee and Tea (2.6 miles)
• Starbucks (3.5 miles)

Places of Worship

• Woodcrest Church (0.7 miles)
• Celebrate Recovery at Concord Baptist Church (0.8 miles)
• Jefferson City Bible Chapel (1.3 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• St Joseph Cathedral (1.8 miles)
• Unitarian Universalist of Jefferson City (2.1 miles)
• The Oasis United Church of Christ (2.3 miles)

Restaurants

• Wendy's (0.8 miles)
• Chick-Fil-A (0.8 miles)
• Sonic Drive-In (1 miles)
• El Espolon (1.2 miles)
• Taco Bell (1.5 miles)
• Shortys Side Door Lounge (1.5 miles)
• Steak 'n Shake (1.6 miles)

Parks

• Washington Park (3.1 miles)
• Binder Park (3.2 miles)

Transportation

• Avis Rent A Car (3.7 miles)