Information last verified:
3335 North Ten Mile Drive, Jefferson City, MO 65109
For more information about senior living options: (844) 490-3973
The staff are caring, compassionate, and well-trained, consistently treating residents with dignity. They provide love, patience, and a sense of a second family to both residents and their families. The facilities are smaller, warm, and cozy, offering a lot of individualized attention in a dementia-friendly setting. The food is very good. Monica, Carrie, and Katy are highly effective leaders who have improved care, with the DON Monica noted as amazing. Staff communicate well and keep families informed, going above and beyond to reassure them during difficult times. Families feel blessed, grateful, and would highly recommend these communities. The Arbors and Westbrook Terrace are regarded as some of the best memory care facilities, delivering safety, security, and meaningful activities for residents.
One reviewer would give The Arbors a zero-star rating and cautioned others not to trust the resident reviews on the Arbors’ page. The Arbors is described as poorly run, with management and staff lacking the necessary skill set to properly care for residents. A reviewer reports pharmaceutical errors that left a resident without medications for five days, leading to dehydration and UTIs. There were very few activities offered, with residents often left watching TV while staff were outside taking smoke breaks or using their phones. A resident fell unsupervised, resulting in 12 stitches in the forehead and 8 in the lip. The Arbors allegedly would not allow a resident to return until she went to a psychiatric ward for six weeks, followed by multiple ER visits and a COVID exposure.Westbrook Terrace Assisted Living by Americare in Jefferson City is best suited for families seeking a small, intimate, memory-care oriented community where residents are treated with consistent warmth and personal attention. The campus’s compact size and dedicated staff create a homelike atmosphere that works especially well for dementia and memory-care residents who benefit from more individualized interaction, predictable routines, and visible caregiver involvement. Families looking for a place that operates like a close-knit family may find the daily care and security they want here, with staff who are quick to know residents’ preferences and needs.
Those who may want to consider alternatives are primarily those prioritizing a larger, more expansive campus with abundant amenities or requiring a highly standardized, medically intensive environment. While Westbrook Terrace earns praise for its personal touch, some critics of the broader Arbors memory-care operation have raised concerns about management consistency and the adequacy of care in certain situations. For families needing very strict oversight, aggressive security, or exceptionally comprehensive clinical services, a larger facility with a more conventional hospital-like rhythm could feel more appropriate. Additionally, families who encounter ongoing dissatisfaction with care quality or communication elsewhere might want to compare options to ensure the chosen setting aligns with their priorities for safety, transparency, and outcomes.
The strongest pros here, compassionate, stable staffing; a warm, manageable setting; and solid memory-care stewardship, meaningfully offset the main drawbacks when the focus is on daily quality of life. Reviewers repeatedly highlight staff who treat residents like family, communicate clearly, and respond quickly to concerns. The smaller footprint translates into more one-on-one time, better observation of cognitive and mood shifts, and opportunities to tailor activities around each resident’s lifelong interests. Food quality and a welcoming atmosphere further reinforce an environment where residents feel valued and engaged. When leadership is stable, people like Monica (the director) and Carrie or Katy in management, care plans feel cohesive, and families gain confidence that the team can adjust to evolving needs.
Yet care quality across the broader Westbrook-Arbors ecosystem has not been uniformly perfect in every review. The Arbors memory-care unit, while described by many as nurturing and capable, has drawn pointed criticisms in some families’ accounts, including reports of medication errors, dehydration, and unsafe events during challenging periods. A few families fault the administration and staffing models for being inconsistent or insufficient, and one high-profile account describes severe negative outcomes tied to perceived mistreatment. Taken together, these reports underscore a real caveat: while the community can be exceptional, results may hinge on specific staff teams, leadership stability, and the level of ongoing oversight residents receive. Prospective families should load-test the memory-care component by speaking directly with the DON, touring the Arbors and Westbrook, and probing how care plans are reviewed and updated.
The practical takeaway is clear. Westbrook Terrace stands out for families seeking a compassionate, family-like setting where memory-care residents receive visible attention and personalized engagement. The Arbors can be an excellent option when well-led and well-staffed, but potential buyers should approach with rigorous diligence: request recent staff-to-resident ratios, ask to meet the director and front-line caregiving teams, review incident reports and care protocols, and seek current family references. In any decision, prioritize a plan that emphasizes consistent staffing, transparent communication, and activities that reinforce dignity, purpose, and daily independence where possible. For memory-care-sensitive families, Westbrook Terrace offers a robust, practical balance of warmth, attentiveness, and reliability that often translates into meaningful daily improvements for residents.
33 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Columbia Regional (16 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westbrook Terrace Assisted Living By Americare in Jefferson City, MO is a vibrant and welcoming community that offers exceptional care and support for seniors. With a range of amenities and services, residents can enjoy a comfortable and fulfilling lifestyle.
The assisted living community provides residents with cable or satellite TV, ensuring entertainment options are readily available. A spacious dining room is available for communal meals, where delicious and nutritious cuisine is served in a restaurant-style setting. Residents also have the option of preparing their own meals in the well-equipped kitchenettes provided.
The fully furnished apartments offer a cozy and homely environment for residents to feel at ease. Housekeeping services ensure that living spaces are always clean and tidy.
Outdoor space and gardens provide an opportunity for residents to relax, enjoy fresh air, or partake in light physical activities. A small library is available to cater to the literary interests of residents.
For technology enthusiasts, high-speed internet/Wi-Fi is accessible throughout the community. Residents can stay connected with loved ones or explore online resources at their convenience.
Comprehensive care services are offered at Westbrook Terrace Assisted Living By Americare. Trained staff members provide 24-hour supervision for resident safety and assistance with activities of daily living such as bathing, dressing, and transfers.
Individuals with special dietary requirements can rest assured knowing that specific dietary restrictions are catered to by trained culinary professionals.
Engaging activities are an integral part of life at this community. Resident-run activities encourage socialization and create a sense of belonging among peers. Scheduled daily activities are designed to promote mental wellness and keep residents physically active.
Convenience is key at Westbrook Terrace Assisted Living By Americare as it boasts proximity to various amenities within the area. Nearby cafes provide opportunities for social outings or casual get-togethers. The presence of parks invites residents to enjoy nature's beauty or engage in outdoor exercises. Pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals are all conveniently located nearby, allowing easy access to various services and resources.
With its extensive range of amenities and care services, Westbrook Terrace Assisted Living By Americare offers a comfortable and enriching lifestyle for seniors in Jefferson City, MO.
This part of Jefferson City, Missouri, offers a range of convenient amenities for seniors looking to settle in the area. With several physicians, pharmacies, and hospitals located within a short distance, residents have easy access to medical care and services. Additionally, there are recreational options such as theaters and cafes for entertainment and socializing. Places of worship are also nearby for those seeking spiritual fulfillment. The variety of restaurants in the area cater to different tastes, providing dining options for seniors who enjoy eating out. Parks like Washington Park and Binder Park offer opportunities for outdoor activities and relaxation. Overall, this neighborhood provides a blend of healthcare facilities, entertainment options, dining establishments, and green spaces that make it a desirable location for senior living.
Westbrook Terrace Assisted Living By Americare is located at 3335 North Ten Mile Drive, Jefferson City, MO 65109 in Cole County, Missouri
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