Northwood Hills Care Center
Save800 North Arthur Street, Po Box 187, Humansville, MO 65674
For more information about senior living options: (844) 490-3973
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Northwood Hills is described as a fantastic facility with bright surroundings, plenty of activities, and a welcoming atmosphere. The staff are wonderful, always smiling, friendly, and ready to listen or help anytime. Rita, the administrator, and Darla, the social worker, are praised for going above and beyond to help patients and families. Darla is described as professional, bubbly, smart, and an outside-the-box thinker who does what's best for residents. The head of EVS and the EVS staff are described as amazing, helpful, and having wonderful attitudes. The grounds are beautifully manicured, the facility smells wonderful, and the food is nutritious and appealing. The entire Northwood Hills staff is described as uniformly beyond excellent, from administration to maintenance. Families and hospice teams note that the facility makes residents feel cared for and secure, like family.
The CNAs at the entrance were rude to residents. The front desk staff appeared uninterested and unprofessional, giving dismissive looks and barely speaking. The facility smelled horrible on visits. There were allegations of abuse by an aide named Samantha, with claims that it was not properly addressed. The administrator and head nurse allegedly told staff Samantha would be fired, yet she remained employed and incident reports were not filed. The building was described as unsafe, with black mold around air-conditioning units and residents exposed to smoke from staff nearby. Residents were reportedly refused help with basic needs like using the bathroom, and there were unexplained bruises. The nickname "Northwood Kills" and urging others to avoid the facility indicate perceived safety concerns.Northwood Hills and its Northwood Care Center location emerge in these reviews as a place of sharp contrasts. For every glowing story about warmth, organization, and attentive staff, there is a counterpoint from a family member who felt let down by the experience, raising serious concerns about bedside care, accountability, and safety. Taken together, the comments paint a facility that many families have found to be a bright, welcoming environment with a strong sense of community, while others question whether some staff dynamics and oversight are up to the standard they expect when entrusting a loved one to long-term care.
Several early impressions described by reviewers are starkly negative. One guest recalls a first visit that felt unwelcoming: the door had to be buzzed open, the air carried a noticeable odor, and CNAs near the entrance appeared rude to residents. The front desk staff were described as disengaged and brusque, offering very limited answers to questions. In that observer's view, only the head of Environmental Services stood out as genuinely helpful and pleasant, suggesting a split between front-line experiences and the broader operations team. The contrast between a disappointing first impression and later, more favorable encounters is a recurring thread in these stories.
On the flip side, numerous reviewers speak with evident pride about the facility's atmosphere and daily life. Gary Thompson, for example, paints a picture of a Northwood Hills that is bright and welcoming, with a constant sense of activity: gardening, cooking, bingo, pizza days, ice cream truck visits, Walmart outings, and a robust slate of religious services twice weekly. He emphasizes a clean, well-appointed space with large rooms, wifi, and cable TV, and he compares living there to "being on a sea cruise on land." For many families, the overall environment - light-filled spaces, cheerful residents, and a schedule filled with varied activities - appears to counterbalance any concerns about the building or its routines.
Tales of compassionate, capable care appear repeatedly as well. Several reviewers praise the nursing and therapy teams for their competence, attentiveness, and willingness to go the extra mile for a loved one. One family notes that their mother - who was in hospice with terminal brain cancer - received extraordinary, patient-centered support that helped bring a meaningful moment (a grandson's wedding) into reach, including arranging transportation and coordinating with multiple departments to accommodate mobility and medical needs. Names such as Rita (the administrator), Darla (a lead figure in admissions and coordination), and Jenny (who adjusted her schedule to provide transportation) are highlighted as people who truly cared and acted with a sense of mission beyond routine duties. These stories emphasize a deep, personal investment in helping families navigate difficult times.
Another thread emphasizes support that extends beyond the resident to the family network. Several reviews commend social services staff for their professionalism and responsiveness in placing a loved one, with a particular mention of the social services leader who was described as approachable, knowledgeable, and helpful. The pre-admission process is portrayed in positive terms, especially by families who felt that the facility's ambassadors - most notably Darla - were thoughtful, practical, and genuinely committed to finding the right fit for the resident. In these accounts, the people representing the facility appear as much a part of the care ecosystem as the clinical and caregiving teams, underscoring the importance of holistic, family-centered service.
Cleanliness, maintenance, and communication also receive strong thumbs-up in several testimonials. Reviewers describe well-kept grounds, a consistently pleasant scent in common areas, and a sense that the facility is organized and carefully run. The reception of new patients and the ongoing engagement with families - whether through fall festivals or responsive admissions staff - are cited as evidence that the facility values community involvement and resident well-being. The overarching theme in these accounts is a well-maintained environment where staff across departments are described as friendly, professional, and committed to keeping residents engaged and safe.
However, not all feedback aligns with the prevailing positive tone. A single, highly critical post stands out for its stern warnings: the administrator cited (Rita Smithson) and the claim that most favorable reviews come from staff, implying a conflict of interest. This reviewer alleges a history of abuse by an aide named Samantha and accuses the administration and a head nurse of dismissing or covering up such incidents, failing to file state-mandated incident reports, and leaving residents with unsafe conditions, including black mold near air conditioning units and workers smoking in the courtyard near residents. The claim extends to alleged physical and verbal abuse and a general pattern of neglect around basic dignity and bathroom assistance. The post is stark in its tone and its call for avoidance, presenting a narrative of systemic failures rather than isolated incidents.
A related set of comments reinforces the severity of those allegations: the same reviewer asserts that Samantha continued to work at the facility despite prior accusations, that abuse was minimized or hidden, and that residents were deprived of proper bathroom assistance. Taken together, these charges describe a facility in which several families felt their loved ones were not protected, and they urge others to exercise caution and seek additional information before choosing this location. It is important to note that these are accusations from a specific reviewer and do not necessarily reflect the broader community of experiences; nonetheless, they underscore a real tension between patient safety concerns and reputational narratives at the site.
In balance, the collection of reviews suggests a facility that has earned deep appreciation from many families for its warmth, compassion, and logistical support during difficult moments, particularly for hospice and short-term needs. The narratives highlight staff like Rita, Darla, and Jenny as pivotal in delivering care that goes beyond the basics, with particular emphasis on respectful, human-centered interaction and practical problem-solving. At the same time, there are serious alarms raised by another reviewer about abuse allegations, accountability gaps, and environmental hazards that they believe warrant urgent attention and investigation. For anyone evaluating Northwood Hills or its care center, the path forward likely involves visiting in person, speaking with multiple staff members, reviewing state inspection records, and listening to a broad range of resident and family voices to form a complete, fair assessment.
120 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Northwood Hills Care Center is a top-notch assisted living community located in Humansville, MO. Our facility offers a warm and inviting environment for individuals seeking skilled nursing care. With a range of amenities and services, we strive to provide our residents with the best quality of life possible.
Our facility boasts an array of amenities to ensure the comfort and convenience of our residents. We have a beauty salon where residents can pamper themselves, as well as access to cable or satellite TV for their entertainment needs. Community operated transportation is also available, making it easy for residents to travel within the area. For those looking to stay connected in the digital age, our facility provides a computer center with Wi-Fi/high-speed internet access.
Meals are an important part of daily life, and we understand the importance of nutritious and delicious dining options. Our dining room offers restaurant-style dining with special dietary restrictions taken into consideration. Residents can enjoy meals prepared and served by our professional staff.
Staying active is essential for maintaining physical and mental well-being. At Northwood Hills Care Center, we offer a fitness room equipped with exercise equipment and fitness programs tailored to individual needs. Planned day trips allow residents to explore the surrounding area, while resident-run activities provide opportunities for socialization and engagement throughout the day.
Care services at our facility include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers. Our dedicated staff ensures that medication management is done efficiently and accurately, providing peace of mind for both residents and their families. We also accommodate specific dietary restrictions for those with diabetes or other special dietary requirements.
In close proximity to our community, there are one physicians' office, four restaurants offering various cuisines, one transportation service, and four places of worship providing spiritual support.
Choosing Northwood Hills Care Center means choosing quality care in a comfortable environment where residents' needs are always prioritized. We are committed to providing compassionate care and a fulfilling lifestyle for our residents.
This area of Humansville, Missouri offers a variety of amenities that cater to seniors looking for a peaceful and convenient living environment. With several restaurants, cafes, pharmacies, and hospitals within close proximity, residents have easy access to dining options and healthcare services. The nearby places of worship provide spiritual support and community connections for those seeking religious activities. Additionally, the parks in the area offer opportunities for outdoor recreation and relaxation. The availability of transportation services such as U-Haul and Budget Truck Rental make it convenient for seniors to travel or move around if needed. Overall, this part of Humansville provides a supportive and accessible environment for seniors looking to retire in a peaceful setting with essential amenities nearby.
Northwood Hills Care Center is located at 800 North Arthur Street, Po Box 187, Humansville, MO 65674 in St. Clair County, Missouri
Northwood Hills Care Center on seniors.fyi includes 6 photos including images showing interior, bedroom, building, exterior, road, clouds, trees, entrance, and more.
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