Grandview Gardens Apartments

Pros

• Lisa Batton is amazing and goes above and beyond for people.
• The property is well maintained, and the office and maintenance staff are easy to reach; issues are resolved quickly.
• Maintenance is consistently on time, professional, and the leasing office is helpful.
• The community is a wonderful place to relax and feel like home; staff work hard and together.
• Sara is described as an angel in the office, and everyone is kind.
• Residents love Grandview Apartments, noting the office staff and maintenance as amazing.
• The property is clean, kept up to date, and quiet.

Cons

• They hate these apartments.
• The rent is too high for a mediocre living space.
• They are charged an extra $23 to pay rent online.
• Pet rent is excessive.
• The washers and dryers are terrible, nasty and old; updates are needed and repairs take forever.
• Maintenance is terrible; it takes forever to fix things and repairs are poorly done.
• The basements are disgusting and filthy and lack privacy.
• The animal deposit is $600 and is nonrefundable.
• Rent goes up every year while the apartments are not updated.

Review

This property has a mixed reputation that reflects a long-tenured tenant base and a spectrum of experiences with management, neighbors, and the physical condition of the grounds and units. For some residents, the complex has felt like a home worth staying in for years, supported by responsive office and maintenance staff. For others, ongoing disputes over noise, pet etiquette, and perceived favoritism have diminished their sense of safety and peace. The threads that run through the comments point to a core tension: a loyal group of tenants who appreciate certain staff while others feel neglected or walked past when it matters most.

A recurring point of tension centers on dog-related issues and how they are managed by the on-site leadership. One tenant who has lived there for seven or eight years describes a situation of favoritism tied to the property manager, naming Sarah, and explains that her mother recently moved in with a dog that barks around the clock. The same tenant notes that they themselves own a dog and walk at the same time every morning, only to see the mother's dog use the same spot and not pick up after it. This, compounded by the neighbor's claim that their own dog's waste has not been picked up, has created a sense that rules are unevenly enforced. The tenant previously heard promises that the issue would be addressed, with Sarah stating she would speak to the mother, and there were even discussions about evictions by asking tenants to document violations. The tension here isn't just about a single dog; it's about whether the management's enforcement is consistent and whether it favors some residents over others, especially those connected to staff.

In the same vein, the way rule-breaking is addressed has left some tenants feeling squeezed and unsure of where to turn. One resident recounts being told over the phone to walk their dog somewhere else as the solution to a neighbor's failure to pick up after their pet, despite prior guidance that involved taking photos and emailing them to the office as a basis for enforcement. Another layer to this conflict is the perception that the issue has become personal for some staff or maintenance personnel. A caller describes a moment when the maintenance man - a husband of one of the staff members - was brought into the call to intimidate, which intensified the sense of a power imbalance and made the problem feel less like a fair application of rules and more like personal leverage.

The noise factor is another significant theme that colors residents' experiences. Thin walls amplify disturbances, and there are reports of a dog barking as early as 4 a.m., waking residents who value quiet and rest. Some reviews contrast this with other tenants' experiences, who say their own areas are quiet and well-maintained, suggesting variability across different parts of the property. The overall impression is that some units or buildings stay quiet and well-behaved, while others are noisier, making sleep and downtime a challenge for particular neighbors, especially those near conflicting schedules or those who live directly above noisy neighbors.

Maintenance and upkeep receive a split verdict as well. A number of residents praise the staff for being responsive, professional, and easy to contact, and they report issues being resolved quickly. Others, however, describe maintenance as slow or subpar, with criticism ranging from painting delays and substandard work to older, worn facilities like basements, laundry machines, and carpeting. One reviewer mentions roaches in a fridge and previous fumigation concerns, along with complaints about the overall condition of the units and appliances. The contrast suggests that while some residents see timely fixes and courteous service, others face ongoing frustrations with repairs and modernization that leave them feeling the property is past its prime.

Economic considerations weigh heavily in the overall sentiment. Several reviews reference pricing and the financial burden of living there. Rent increases occur annually, and there is a sense that the units are not consistently updated to justify those increases. Pet-related costs stand out as a particular sore point: a high animal deposit cited at $600 (nonrefundable) and additional pet rent add-ons contribute to the perception that the financials are weighted in favor of the property rather than the residents. One comment even notes that paying online carries a separate $23 fee, underscoring how small but frequent charges accumulate and become a daily reminder of the monetary cost of living in the complex. The economic critique is tempered by occasional recognition that, at least historically, the property could be budget-friendly compared with other options in the area, especially during the pandemic period when some tenants found a more affordable alternative.

Beyond the management dynamics and the money math, other aspects of life at the complex shape residents' perceptions. Some reviews celebrate a generally well-maintained grounds and a responsive office staff, and several tenants highlight the reliability and approachability of the office and maintenance teams. The sense of a community is palpable in positive testimonials about individuals like Lisa Batton, who is singled out as "amazing" and described as someone who goes above and beyond. Multiple mentions praise Sara (and variants of that name) as "an angel in the office" who, along with the rest of the staff, helps create a warm, helpful environment. For some residents, these individuals are the face of a building that otherwise feels inconsistent in its operations - proof that good people can make a big difference even when other facets of living there are challenging.

Taken together, the collection of experiences paints a nuanced portrait of the property. For some tenants, the complex is a comfortable, long-term home characterized by appreciated staff, accessible maintenance, and a generally neighborly atmosphere, even if there are a few rough edges. For others, frustrations with enforcement consistency, noise, outdated facilities, and the costs of ownership - particularly around pets - create a sense of imbalance and dissatisfaction. The strongest throughlines are the power dynamics involving staff, the real-world impact of thin walls and early-morning disturbances, and the undeniable impact of a few staff members who repeatedly stand out in residents' memories for their dedication and kindness. This blend of positives and challenges gives a complicated, real-world flavor to life at the property, one that invites potential residents to weigh comfort and community against noise, cost, and the consistency of management.

This part of Florissant, Missouri offers convenient access to essential amenities such as pharmacies, cafes, restaurants, parks, hospitals, transportation options, and places of worship. With multiple pharmacies within a short distance, Seniors can easily access their medications and health care needs. Various dining options cater to diverse culinary preferences, while nearby parks offer opportunities for outdoor recreation and relaxation. Proximity to hospitals ensures quick medical assistance in case of emergencies. Transportation services like Metrolink and car rental agencies provide easy mobility around the area. Places of worship such as St Ann Catholic School offer spiritual support for those seeking a community connection. Overall, this neighborhood provides a well-rounded environment for senior living with a range of services within close reach.

Pharmacies

• Schnucks (0.3 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• Schnucks (2.4 miles)
• Walgreens (2.5 miles)
• Dierbergs (2.7 miles)

Cafes

• Old Town Donut Shop (1.7 miles)
• Starbucks (2 miles)
• Made. by Lia (2.1 miles)
• Starbucks (2.5 miles)
• Starbucks (8 miles)
• Blueprint Coff (8.1 miles)
• Panera Bread (9.1 miles)

Restaurants

• Florissant City Diner (1.8 miles)
• McDonald's (2 miles)
• Henkes Tavern (2.1 miles)
• Narrow Gauge Brewing Company (2.1 miles)
• Firehouse Subs (2.2 miles)
• KFC (2.2 miles)
• Applebee's (2.2 miles)

Parks

• St Ferdinand Park (2.6 miles)
• Wohl Recreation Center / Sherman Park (7.7 miles)
• Fairground Park (8.5 miles)
• Shaw Park (9 miles)

Hospitals

• Christian Hospital (3.1 miles)
• DePaul Health Center - Emergency Room (7.4 miles)
• DePaul Hospital (7.4 miles)
• Metropolitan St Louis Psychiatric Center (8.3 miles)
• St Louis Children's Hospital (9.5 miles)
• The Rehabilitation Institute of St Louis (9.6 miles)

Transportation

• Metrolink North Hanley Station (3.8 miles)
• Southwest Airlines (3.9 miles)
• Terminal 2 Parking (3.9 miles)
• U-Haul Moving & Storage (4 miles)
• Enterprise Rent-A-Car (4 miles)
• National Car Rental (4.1 miles)
• Hertz Rent A Car (4.1 miles)

Places of Worship

• St Ann Catholic School (4.7 miles)