Superior Park Mental Health Care Facility

Pros

• The reviewer described the ER experience as the best they've had and said the staff were great.
• The reviewer stated that the medical staff are awesome.
• Jenny is described as super helpful and kind, and she always seems happy when patients come in.
• The hospital was described as the best the reviewer had ever been to, noting immediate admission, prompt pain medication, and clear explanations.
• The staff was praised for caring about patients and prioritizing their well-being.

Cons

• The ER front desk staff, especially Kyley Marks, are described as unprofessional and rude.
• The ER doctor is called horrible with poor care, making the hospital feel like a place to get sick and a waste of time and money.
• The ER experience included hours in a single room with no call button, no nurse contact, and a consistently poor meal.
• Critical medications (like insulin and other meds) were missed or delayed, and pain relief was inadequate.
• Kyley Marks allegedly argued with the family about the POA, failed to read documents, and released a heavily intoxicated patient without a ride home.
• Billing is described as a tangled mess with vague charges, inconsistent amounts, and poor follow-up.
• The mental health front desk is described as condescending and rude.
• A rheumatologist is accused of not listening, dismissing symptoms, and prematurely ruling out lupus.
• The pain management program is criticized for delays and treating patients like drug seekers.

Review

There is a striking divide in the experiences people describe at this hospital, with some patients praising care and compassion and others calling for drastic improvements in everything from front-desk conduct to medical decision-making. The reviews cluster around a few common themes: the quality of emergency room care, the professionalism and communication of certain staff, the complexity of billing and administrative processes, and a stiff contrast between moments of excellent service and episodes of frustration or perceived danger.

Many reviewers acknowledge that there can be excellent clinical care on offer, especially in urgent situations. A number of comments highlight moments when doctors acted quickly to relieve pain, arranged necessary treatments, and provided explanations that helped patients understand what was happening. For example, some patients report receiving prompt pain management and IV antibiotics when an infection or injury appeared acute, and others commend staff who took time to explain procedures in understandable terms. In a few outpatient encounters, patients point to specific staff - such as a nurse or a physician - who seemed competent, attentive, or compassionate, and who helped them navigate a stressful health issue with a degree of care that felt personal and reassuring. Phrases like "great doctors, great nurses" and "medical staff is awesome" recur in the more positive testimonies, underscoring that the hospital can deliver high-quality medical attention when it works well.

Yet the other side of the coin is emphatic and persistent. Several reviewers describe the ER as poorly organized, with concerns ranging from unprofessional behavior at the front desk to a lack of timely attention from medical staff. One common grievance is the perception of neglect during admitted wait times - for instance, being in a single room for hours without a call button reaching a nurse, or experiencing delays in pain control and in receiving essential meds like insulin. A recurring complaint is that patients or family members felt ignored after initial assessments, with notes of being "closed in the same room" for extended periods and not receiving consistent contact from nurses or physicians. The sentiment of being undervalued or dismissed - especially when one is vulnerable and in pain - appears in several reviews, contributing to a broader impression of a system that works well in moments but falters in routine, sustained care.

Specific, highly charged allegations center around a staff member named Kyley Marks. In several accounts, reviewers describe interactions where Kyley is portrayed as unprofessional, overbearing, or dangerously out of scope for her stated role. One account accuses her of attempting to diagnose dementia and dictate guardianship power, even after documents and medical records were supplied to support another assessment. The narrative details a chaotic series of communications, including pressuring a POA to change or override established guardianship arrangements and releasing a severely intoxicated patient back into the community, actions that reviewers say endangered a vulnerable individual. These stories also touch on billing and administrative friction that compounds the stress of the situation, but the core concern remains a trust in the judgment and conduct of the staff involved in those episodes.

Billing and administrative operations receive consistent critique as well. Reviewers describe receiving bills with unclear itemization, fluctuating charges, and long delays in callbacks from the billing department. The sense conveyed is that the system is opaque and difficult to navigate, with multiple attempts required to obtain basic explanations or resolve discrepancies. This financial friction amplifies dissatisfaction with care, because patients feel they must continually chase information even as they cope with medical concerns or family responsibilities. The sentiment is that even when clinical care is adequate, the administrative experience diminishes confidence in the overall quality of service.

Mental health and front-desk interactions are another focal point of dissatisfaction for some reviewers. A number of comments single out the reception experience in mental health services as particularly negative, describing staff as condescending or unhelpful and, in one case, explicitly stating that the front receptionist "sucks." The implication is that administrative attitudes can color the entire encounter, shaping how patients perceive the seriousness of their concerns and the willingness of the hospital to engage with difficult situations. These impressions persist even when medical care elsewhere is competent, because the patient experience begins at the point of contact and can set the tone for the entire visit.

Despite these concerns, there are stories that stand out as brighter notes in the chorus of reviews. Several patients describe urgent visits that were transformed by decisive action and clear communication from clinicians who listened carefully and ensured that necessary treatments were delivered promptly. Others praise specific staff members by name for their kindness and responsiveness, including a mention that one staff member, Jenny, is "super helpful and kind" and consistently cheerful, which had a meaningful positive impact on the patient's day. In pain management contexts, some patients report positive experiences where the care team moved quickly to establish a program and get relief, albeit with some caveats about subsequent scheduling or access. Even when criticism is sharp, these smaller but meaningful acts of care are cited as evidence that the hospital has capable, compassionate professionals working within a system that otherwise presents serious navigational challenges.

Taken together, the collection of reviews paints a complex portrait of a hospital that can deliver excellent clinical outcomes and moments of outstanding empathy, while simultaneously struggling with inconsistent staff conduct, communication gaps, and burdensome administrative processes. The best-case narratives remind readers that skilled doctors and nurses can make a dramatic difference for patients and families in distress, providing relief, clarity, and reassurance when it matters most. The most critical accounts, on the other hand, insist that professional boundaries, patient safety, and transparent billing practices must be prioritized, and they call for organizational changes to ensure that care is consistently coordinated, respectful, and accessible from the moment a patient walks in the door. In the end, the experiences converge on a common truth: medical excellence can coexist with systemic flaws, and meaningful improvements will likely require focused attention to front-d desk conduct, bedside communication, guardianship and consent processes, and the often-overlooked but crucial domain of hospital administration.

This part of Excelsior Springs, Missouri, offers a variety of amenities that cater to senior living. With several places of worship nearby such as Siloam Spring Baptist Chapel and Woods Memorial Christian Church, residents have access to spiritual support and community engagement. The area also boasts a range of dining options including Ventana Gourmet Grill and Mill-Inn Restaurant, providing convenient choices for meals out with friends or family. For outdoor activities, parks like Tryst Falls Park and Sunnyside Park offer opportunities for leisurely walks and relaxation in nature. Additionally, the presence of healthcare facilities like Twin Oaks Family Care and pharmacies such as Red Cross Pharmacy ensure that residents have access to medical services and prescription medications. In terms of transportation, Excelsior Springs Memorial Airport is easily accessible for any travel needs. Overall, this area provides a comfortable and accommodating environment for seniors looking to settle down in Excelsior Springs.

Places of Worship

• Siloam Spring Baptist Chapel (0.2 miles)
• Southern Baptist Convention (0.2 miles)
• Church of Christ (0.5 miles)
• Woods Memorial Christian Church (1.1 miles)
• Flack Memorial (1.7 miles)
• VCU Church (4.7 miles)
• Southern Baptist Convention (6.8 miles)

Restaurants

• Ventana Gourmet Grill (0.4 miles)
• Dubious Claims Brewery (0.5 miles)
• Mill-Inn Restaurant (0.6 miles)
• Vfw Post 741 (0.7 miles)
• Golf Hill Grille (0.7 miles)
• Hunan (1.4 miles)
• Subway (1.6 miles)

Parks

• Tryst Falls Park (0.5 miles)
• Sunnyside Park (0.8 miles)
• Jesse James Park (6.6 miles)
• Ruth Stocksdale Park (11.8 miles)
• Northwyck Park (12.3 miles)
• Ruth Moore Park (12.7 miles)
• Clay Ridge Park (13.1 miles)

Transportation

• Excelsior Springs Memorial Airport (3EX) (1 miles)
• Excelsior Springs Municipal Airport (1 miles)
• U-Haul Neighborhood Dealer (7.5 miles)

Physicians

• Twin Oaks Family Care (1.3 miles)
• Family Medicine Specialists of Excelsior Springs (1.4 miles)
• Schreier Family Medicine (1.4 miles)
• H Andrew Pickett (1.6 miles)
• The Excelsior Springs Clinic (2.5 miles)
• Lawson Family Practice (6.9 miles)
• Kearney Family Medicine (8.3 miles)

Pharmacies

• Red Cross Pharmacy (1.4 miles)
• Jack W Monroe Pharmacy (1.6 miles)
• Kex Rx Pharmacy (1.7 miles)
• Brown Prescription Drug (1.7 miles)
• Walgreens (1.8 miles)
• Monroe Pharmacy (6.9 miles)
• CVS Pharmacy (8 miles)

Hospitals

• Excelsior Springs Medical Center (2 miles)
• Excelsior Springs Hospital (2 miles)
• Liberty Hospital (11.9 miles)

Cafes

• Hammerhand Coffee (12.6 miles)
• Serendipity Coffee (13.3 miles)