Valley Manor & Rehab Center in Excelsior Springs, MO

Pros

• The facility feels warm and inviting, and the staff genuinely care for residents.
• There is clear engagement between staff and residents during visits.
• The rehab and speech therapy departments are outstanding.
• The beautician provides excellent hair services, including impressive blowouts.
• Dana and the staff go above and beyond and clearly love what they do.
• Residents feel they belong and wouldn’t want to be anywhere else.
• The food is fabulous, and the staff are sweet and caring.

Cons

• The facility is understaffed and does not operate in a professional manner.
• The staff are rude and disrespectful, and management is not professional.
• The facility is old and run down, with smells, flies, and no menu choices.
• The reviewer would give the facility a zero rating and would never put their dog there.
• The staff did not inform the grandmother that the patient was on hospice or explain what hospice was.
• Within 24 hours, the facility neglected to follow doctor orders, used a wound cream that burned the skin, and refused pain medication.
• The resident received no rehab, had poor meals, and some staff were very rude.
• The room was dark, with water stains on the ceiling, dirty carpet, and was small.
• The facility does not appear to be held accountable for its actions.

Review

Valley Manor & Rehab Center in Excelsior Springs is best suited for families seeking strong rehabilitation services delivered in a warm, resident-centered atmosphere. This community shines for residents who prioritize robust speech therapy, dedicated rehab support, and personal touches like a competent beautician and attentive caregiving moments that feel genuinely caring. It is a solid option for someone who wants to see real engagement from staff, meaningful therapy, and a facility that can feel like a home away from home during recovery. Those with a primary concern for flawless aesthetics, perfectly consistent daily care, or intense clinical oversight should consider alternatives. The environment can be welcoming and encouraging, but it does not consistently deliver the level of reliability that some families demand.

The strongest case for Valley Manor rests on the rehab-centric strengths and the human warmth that shows up in everyday interactions. Families repeatedly note staff who seem to love what they do, with care that goes beyond routine tasks. The rehabilitation department earns particular praise, especially in speech therapy, where residents and families report meaningful progress and confidence in the therapists. The beauty and hair services also add tangible quality-of-life benefits that keep residents looking and feeling their best between therapies. Long-tenured staff and leadership, including a highly regarded director of nursing, contribute to a sense that some caregivers take ownership of residents’ well-being and try to create positive, lasting relationships. In short, for a resident who benefits from committed therapeutic attention and social engagement, the positives can be meaningful and persuasive.

Yet the overall picture is not without sharp dissonance. A persistent thread across reviews is under-staffing and uneven professionalism, which translates into inconsistency in daily care and responsiveness. The facility struggles with reporting and communication that leaves families worried, incidents where care did not align with doctors’ orders, delays in medication administration, and limited visible interaction with residents outside of scheduled activities. Several accounts describe rude or inflexible behavior from some staff members, particularly at night or during transitions, which undermines trust and raises questions about front-line supervision. Safety and upkeep stories also surface: a fall resulting in a head injury, attempts to move patients without sufficient staffing, and worries about the facility’s age and maintenance, water stains, odors, and worn spaces that belie a home-like atmosphere. Taken together, these issues point to real risks if clinical oversight falters or if residents rely on consistent, proactive monitoring.

The tension between strong rehab assets and troubling operational gaps is decisive. For residents whose needs center on rehabilitation momentum, mood-supportive staff, and routine socialization, the positives can outweigh some negatives, provided there is a solid, proactive family liaison and a plan for continuity of care. However, when concerns about safety, medication accuracy, and basic daily care recur, the pros fail to fully offset the cons. The most compelling reason to stay engaged here is the rehab program’s quality and the genuine care some staff offer; the most compelling reason to look elsewhere is the pattern of under-staffing, management misfires, and tangible lapses in care that families report as distressing and avoidable. This is a facility where hope and risk co-exist, not a guaranteed safe harbor.

Families considering Valley Manor should approach with clear, informed expectations and a concrete due-diligence plan. Schedule extended tours with both the rehab director and the nursing leadership to gauge staffing levels at different shifts, and request recent staffing ratios and call the front desk to observe response times firsthand. Ask for specific examples of how orders are followed, how wounds and pain are managed, and how communication with families is structured when concerns arise. Bring questions about housekeeping and maintenance routines, room size and safety features, and the menu’s flexibility to accommodate dietary needs. It also pays to speak with current residents and their families about day-to-day experience, and to request references who can speak candidly about consistency of care over time. Finally, verify that there is a clear escalation pathway for issues, and confirm that the facility is receptive to adjustments when genuine concerns surface.

The bottom-line judgment is practical and focused. Valley Manor is a viable choice for families prioritizing rehabilitation excellence and a caregiving ethos that can feel personal and attentive. It is less reliable for those who require unwavering daily consistency, pristine facility upkeep, and flawless administrative responsiveness. If rehabilitation potential and the warmth of a dedicated staff are non-negotiable, Valley Manor can deliver meaningful gains and a supportive environment. If, instead, cleanliness, consistent oversight, and consistently respectful interactions are non-negotiable, it is prudent to explore alternatives where staffing stability and facility condition align more closely with those expectations. In the end, informed decision-making hinges on balancing the desire for strong therapy and personal connection with a sober assessment of operational reliability and environmental quality.

Hospitals

• Excelsior Springs Hospital (0.1 miles)
• Excelsior Springs Medical Center (0.1 miles)
• Liberty Hospital (11.7 miles)

Pharmacies

• Jack W Monroe Pharmacy (0.5 miles)
• Red Cross Pharmacy (0.8 miles)
• Kex Rx Pharmacy (1.8 miles)
• Brown Prescription Drug (1.8 miles)
• Walgreens (1.9 miles)
• Monroe Pharmacy (5.4 miles)
• CVS Pharmacy (6.6 miles)

Physicians

• H Andrew Pickett (0.5 miles)
• Family Medicine Specialists of Excelsior Springs (0.9 miles)
• Schreier Family Medicine (0.9 miles)
• Twin Oaks Family Care (0.9 miles)
• The Excelsior Springs Clinic (2.5 miles)
• Lawson Family Practice (5.4 miles)
• Kearney Family Medicine (6.9 miles)

Restaurants

• Pasta Labella (0.6 miles)
• Hunan (0.8 miles)
• Ventana Gourmet Grill (1.7 miles)
• Subway (1.8 miles)
• Vfw Post 741 (1.8 miles)
• Dubious Claims Brewery (1.8 miles)
• Mill-Inn Restaurant (1.8 miles)

Places of Worship

• Flack Memorial (0.7 miles)
• Woods Memorial Christian Church (1.2 miles)
• Church of Christ (1.9 miles)
• Southern Baptist Convention (1.9 miles)
• Siloam Spring Baptist Chapel (1.9 miles)
• VCU Church (5 miles)
• Southern Baptist Convention (5.4 miles)

Parks

• Sunnyside Park (1.4 miles)
• Tryst Falls Park (2.2 miles)
• Jesse James Park (4.9 miles)
• Northwyck Park (12.1 miles)
• Ruth Stocksdale Park (12.1 miles)
• Ruth Moore Park (12.8 miles)
• Clay Ridge Park (13.6 miles)

Transportation

• Excelsior Springs Memorial Airport (3EX) (2.8 miles)
• Excelsior Springs Municipal Airport (2.8 miles)
• U-Haul Neighborhood Dealer (6.1 miles)
• U-Haul Neighborhood Dealer (13.4 miles)

Cafes

• Hammerhand Coffee (12.7 miles)