1410 Hospital Dr, Excelsior Springs, MO 64024
For more information about senior living options: (844) 490-3973
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The staff are sweet and caring. The food was fabulous. The place is highly recommended. The facility is great.
The facility is old and run-down, with visible water stains, dirty carpet, and an uncomfortable environment. The staff are rude and unhelpful, and they prevent patients from leaving even when they are not feeling well. The facility is understaffed and unprofessional, with management described as rude and disrespectful. Residents experience neglect and inconsistent care, including missed medications and ignored doctor orders. Families are not informed about important care decisions (like hospice) and overall communication is poor. The food service is poor, with meals late or unsatisfactory.Valley Manor & Rehab Center in Excelsior Springs is best suited for families that need a very practical, budget-conscious option and can accept a workforce with variable staffing and inconsistent day-to-day care. This community may work for a short-term rehab or custodial-need scenario where relatives are prepared to supervise and advocate closely, especially when the family is willing to tolerate gaps in staffing and uneven care routines. It appeals to those who can overlook environmental imperfections in exchange for a low- to mid-range price point and the presence of some caring staff members who are capable of forming a positive rapport with residents.
Those weighing alternatives should recognize that this facility is not ideal for loved ones who require dependable clinical oversight, meticulous medication administration, or rigorous fall-prevention measures. Families facing high fall risk, complex wound care, or the need for consistent physician-directed protocols should look elsewhere. The combination of reported understaffing, communication lapses, and safety concerns makes this a risky choice for residents with significant medical or rehabilitative needs, or for anyone who depends on reliable daily routines and timely response from caregivers.
On the upside, certain staff are described as genuinely compassionate, and meals have been praised by some residents and families. Positive notes about the director of nursing and training leadership hint at a capable managerial core that could, in the right circumstances, foster better teamwork and resident interaction. These elements - when present - can translate into warmer moments and better interpersonal dynamics at the bedside, which certainly matter for comfort and morale. However, these strengths do not negate the larger, more systemic issues that repeatedly surface in the experiences shared by families and visitors.
The dominant concerns revolve around safety, reliability, and overall facility upkeep. Reports describe understaffing as a chronic problem, with too few caregivers on hand to meet basic needs or respond quickly to calls. There are multiple accounts of staff who were rude or dismissive, missed or delayed medications and doctor-ordered treatments, and uneven quality of care that left families anxious about whether a loved one was receiving appropriate attention. Environmental red flags appear as well - dark rooms, water stains, dirty carpeting, and a sense of neglect in the physical plant - which amplify worries about infection control and resident comfort. The combination of neglectful incidents and a tense care environment creates a pattern that families should heed seriously.
If this community is under consideration, enter with a clear, concrete checklist and insist on transparency. Request current staffing ratios, especially on night shifts, and ask to review recent incident logs and any corrective action plans. Seek direct feedback from a resident council or from several family members about consistency in med passes, wound care, and rehabilitation progress. Have a candid conversation with the DON or administrator about hospice conversations, family communication norms, and the facility's plan to address environmental and safety concerns. Verify recent state inspections and follow up on any outstanding deficiencies. This is not a facility to overlook due to a low price; the risk profile implies a need for rigorous oversight and persistent advocacy.
In sum, Valley Manor offers some human warmth and workable dining, but the weight of staffing instability, care inconsistencies, and environmental shortcomings makes it a second-tier choice for most seniors. Families prioritizing safety, reliability, and polished clinical care should pursue stronger options with verifiable staffing safeguards and a consistently clean, well-maintained setting. If the decision is to proceed here, it must be with a robust, ongoing family presence at the bedside, explicit performance expectations, and a concrete plan to monitor care quality daily to prevent avoidable harm.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.Valley Manor & Rehab Center is an exceptional assisted living community nestled in the scenic town of Excelsior Springs, Missouri. With its serene surroundings and convenient location, residents at Valley Manor are treated to a comfortable and fulfilling lifestyle.
The community's close proximity to three parks offers seniors the opportunity to enjoy the beauty of nature and take part in outdoor activities such as walking, picnicking, and bird-watching. This ensures that residents can stay active and maintain their physical well-being while enjoying the peacefulness of the surroundings.
For any medical needs, Valley Manor benefits from being situated near five pharmacies and five physicians' offices. Residents can conveniently access their medications or seek medical attention with ease, knowing that professional assistance is never far away.
When it comes to dining options, Valley Manor truly excels with its close proximity to eleven restaurants. Whether residents crave a casual meal or desire something more upscale, they will find a diverse range of culinary experiences right at their doorstep. From local eateries offering comfort food to international cuisines catering to various tastes, there is something for everyone to savor and enjoy.
Transportation is made hassle-free for residents thanks to two nearby transportation options. Whether they need to run errands or want to explore Excelsior Springs' attractions, they can rely on reliable transportation services just a stone's throw away from their home.
Valley Manor also takes into account the spiritual needs of its residents by being located near five places of worship. This ensures that individuals have ample opportunities for prayer, fellowship, and spiritual growth within their chosen faith communities.
In terms of healthcare support, two hospitals in close proximity provide peace of mind for both residents and their families. In case of emergencies or ongoing medical care needs, immediate access to quality medical facilities ensures prompt attention and comprehensive treatment when required.
Overall, Valley Manor & Rehab Center in Excelsior Springs provides a wonderful assisted living experience encompassing natural beauty, convenient amenities, and a thriving community. Residents can enjoy an enriching and comfortable lifestyle while knowing that their healthcare needs, spiritual well-being, dining preferences, and recreational interests are aptly catered to within the community's surroundings.
Valley Manor & Rehab Center is located at 1410 Hospital Dr, Excelsior Springs, MO 64024 in Ray County, Missouri
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