Sunrise of Chesterfield

Pros

• The staff at Sunrise of Chesterfield is described as friendly and caring, treating residents like family.
• The Marketing Director provided exceptional support in navigating the transition process for families, making it less stressful.
• Many reviewers appreciated the clean and well-maintained facility, which felt more residential than hospital-like.
• Residents enjoyed a variety of engaging activities and outings, contributing to their happiness and comfort in the community.
• Several families noted positive experiences with specific caregivers who demonstrated genuine care for their loved ones.
• The facility's beautiful updated interior was highlighted as a pleasing aspect of the environment.
• Reviewers expressed gratitude for the strong support received during transitions into the community, emphasizing relief and satisfaction with their loved one's new home.
• Many found the dining area to be comfortable and inviting, enhancing the overall experience of living in the community.

Cons

• The facility has significant staffing issues, leading to delays in response times and inadequate care for residents.
• Communication problems with management result in frustration and a lack of support for families.
• Some staff members are poorly trained, resulting in mishandling of patients and unsafe practices.
• Cleanliness standards are not consistently met, with dirty dishes left in rooms and insufficient housekeeping.
• There are instances of hidden fees and a lack of transparency regarding costs associated with care.
• Reports of lost or stolen personal belongings highlight a lack of proper oversight and security within the facility.
• Families feel misled by initial presentations that do not reflect the reality of care provided after moving residents in.
• Resident safety is compromised by aggressive animals present on the property without appropriate management or training.

Review

The experiences shared by families at Sunrise of Chesterfield reveal a complex tapestry of emotions, reflecting both the positive aspects and the significant challenges faced in a senior living facility. Many families seem to appreciate the community's warm atmosphere, its friendly staff, and its residential rather than institutional feel. Residents were often described as feeling at home, with some families noting that their loved ones thrived in this environment. The Marketing Director, in particular, received praise for her dedication to helping families find the right fit for their loved ones, going above and beyond to accommodate specific needs and timelines.

However, alongside these glowing reviews lies a list of concerns that cannot be overlooked. Staffing shortages emerged as a recurring theme across several reviews. While many caregivers were described as compassionate and attentive, there were numerous accounts of delays in response times when residents used call buttons for assistance. One review mentioned waiting up to 30 minutes before finding someone to help—an unacceptable situation that raises questions about the adequacy of staffing levels during critical moments when care is needed most.

Communication also seemed to present an issue within Sunrise of Chesterfield. A common complaint was related to management's unavailability and lack of follow-up on important issues raised by family members. This failure led to confusion around what personal items residents should bring upon moving in and gaps in care regarding laundry services and room cleanliness. Some residents experienced serious frustrations over missing belongings or delays in service that caused distress for both them and their families.

Moreover, some reviewers indicated that despite positive initial impressions during tours or interactions with sales representatives, their expectations were not met once their loved ones moved into the facility. Specific incidents included reports of hidden fees being introduced after only one month of residence and troubling accusations regarding staff conduct towards residents—instances which understandably raise alarm bells about overall resident safety and staff professionalism.

Several reviews also highlighted concerns about maintenance issues within the facility itself. Complaints ranged from prolonged delays regarding repairs (such as missing doorknobs) to general disorganization relating to how hygiene products were managed by staff members. The inconsistency in responses from staff could lead to feelings of neglect among residents who rely on timely assistance for daily living activities.

Ultimately, while some families expressed satisfaction with their experiences at Sunrise Chesterfield due to its engaging activities or beautiful surroundings, many others voiced disappointment stemming from inadequate staffing levels, poor communication practices between management and families, issues surrounding cleanliness and upkeep, as well as serious safety concerns involving both staff interactions with residents and the handling of basic needs like meal provision for diabetic patients. These ongoing challenges make it difficult for some families to recommend Sunrise wholeheartedly despite the evident efforts from certain staff members who appear genuinely committed to resident care.

In summary, these nuanced perspectives paint a comprehensive picture: Sunrise of Chesterfield offers a homely environment where some residents flourish under attentive caregiving; however, systemic issues related to staffing shortages and management communication create disparities in care quality that leave several family members feeling underserved during critical phases of their loved ones' lives. As such facilities navigate these complexities moving forward, open communication with families may be vital in rebuilding trust amidst challenging circumstances inherent within senior living contexts.

This part of Chesterfield, Missouri offers a wide range of amenities and services that cater to senior living. With several pharmacies located within close proximity, access to medical supplies and prescriptions is convenient. Additionally, there are various dining options nearby, including St Louis Bread Co. and Olive Garden, providing plenty of choices for meals. The area also boasts several parks such as Faust Park and Queeny County Park, offering opportunities for outdoor activities and leisurely strolls. For spiritual nourishment, there are multiple places of worship in the vicinity. Healthcare needs are well addressed with reputable institutions like St John's Mercy Medical Center and Town Center Dermatology located nearby. Access to reliable transportation services through Enterprise Rent-A-Car adds to the convenience of living in this area. Overall, this part of Chesterfield provides a comfortable and accommodating environment for seniors looking to settle down.

Pharmacies

• Dierbergs (0.3 miles)
• Schnucks (1.4 miles)
• Walgreens (1.5 miles)
• Schnucks (1.7 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.2 miles)

Restaurants

• St Louis Bread Co. (0.5 miles)
• The Cheesecake Factory (1 miles)
• Lion's Choice (2.2 miles)
• Olive Garden (2.5 miles)
• Chick-Fil-A (2.6 miles)
• Chick-Fil-A (2.8 miles)
• Syberg's Chesterfield (2.9 miles)

Parks

• Chesterfield Central Park (0.9 miles)
• Faust Park (2.4 miles)
• Vlasis Park (3.3 miles)
• New Ballwin Park (4.1 miles)
• Queeny County Park (4.6 miles)
• Ferris Park (4.7 miles)
• Des Peres Park (7.2 miles)

Cafes

• Panera Bread (2.4 miles)
• Panera Bread (4.6 miles)
• Starbucks (5 miles)
• Starbucks (5 miles)
• Starbucks (7.6 miles)

Transportation

• Enterprise Rent-A-Car (3.1 miles)
• Million Air (4.6 miles)
• TAC Air (4.7 miles)

Places of Worship

• St John Church (3.3 miles)
• Church of Christ-Lafayette (3.3 miles)
• West County Community Church (6.5 miles)
• Jungs Station Baptist Church (7.4 miles)

Physicians

• St John's Mercy Medical Center (4.6 miles)
• Town Center Dermatology (5.1 miles)
• Wildwood Internal Medicine (5.1 miles)
• Christopher Kling, MD (5.1 miles)
• Orthopedic Associates (6.9 miles)
• SSM Family Medicine (7.5 miles)
• Ssm St Joseph Medical Park (7.5 miles)

Hospitals

• Barnes-Jewish West County Hospital (6.1 miles)
• St John's Mercy Surgery Center (6.7 miles)
• CenterPointe Hospital (7.7 miles)