Serenity Manor Assisted Living

Pros

• The staff are friendly and nice to residents and their families.
• The atmosphere is like being around friends and family.
• The facility is clean, spacious, and staffed by friendly caregivers.
• The nursing and therapy teams are great.
• The staff are amazing healthcare heroes who go above and beyond for patients.
• The caregivers are loving and provide exceptional care.

Cons

• They report undocumented bruises and untreated infections among residents.
• Wounds were left untreated for up to five hours despite checks every two hours.
• Wounds were left open and leaking onto clothes and furniture.
• The staff were described as unprofessional and the administration as ineffective.
• Residents were left unattended for shifts, with family members forced to intervene.
• A night shift worker was described as rude toward residents.
• The facility was severely understaffed and staff were unclear about their roles.
• Filth and unsafe conditions were left around beds, including dirty gloves on the floor.
• Residents were not bathed for long periods, contributing to infections.
• Some reviewers alleged negligence contributed to serious harm or death.

Review

Across a string of reviews about senior care facilities, families recount experiences that range from genuinely compassionate care to deeply troubling neglect. The stories echo an unsettling pattern: when care is inconsistent, the consequences can be severe - for the elderly residents who rely on staff to monitor wounds, keep them clean, and respond promptly to changes in health. Some reviewers report heartfelt gratitude for dedicated caregivers, while others paint a stark portrait of understaffing, poor communication, and administration that seems detached from the day-to-day realities of patient care. Taken together, the remarks form a mosaic of mixed experiences that leave readers with important questions about safety, accountability, and the everyday realities of life in these facilities.

One of the most alarming threads centers on a grandmother whose care deteriorated dramatically in a short period. Reviewers describe undocumented bruises and blisters that went untreated, along with infections that were recorded but not properly treated with antibiotics. Major wounds were allegedly left open and exposed for hours, leaking onto clothing and furniture. The family found her in her room, not fully dressed, with little to no help, and they moved her out as soon as they could. This set a troubling tone for the broader set of concerns about wound care, timely monitoring, and overall attentiveness to residents' day-to-day needs. The gravity of these allegations underscores the fear many families feel when basic standards of care appear to fail.

The issue of staffing and supervision comes up repeatedly. Several reviewers point to nights when no one checked on residents at all, or when the checks that did happen were unreliable. In one vivid account, a mother had to change her own daughter because caregivers failed to respond to calls or failed to monitor her condition. Night shift staff are singled out as particularly problematic by some families, with messages about rude behavior and poor communication. In contrast, a small handful of workers are praised for consistently prioritizing residents: Keaundra, Cierra, and Joniesha are named as examples of caregivers who made "my mom a priority." The contrast between a few reliable, compassionate workers and a broader pattern of neglect or indifference paints a troubling picture of how care can vary even within the same facility.

Unprofessional behavior and concerns about administration also appear in the narratives. One reviewer recounts a nighttime worker named Mimi who was "always rude" and "never had a nice thing to say." There are stories of broken promises about care plans that never materialized, and of feeling that staff were not aligned with their stated responsibilities. Another troubling thread involves a resident being placed at risk by being allowed to leave with an unknown person, despite having complex mental and physical health needs. Reviewers describe a lack of compassion and inadequate communication, with some learning about ongoing issues only after the fact from professionals outside the facility.

In a different vein, some entries touch on a broader, more systemic sense that certain facilities are failing across multiple dimensions. One reviewer cites a period from November 18, 2022 to April 1, 2024, where contact from administrators was slow or non-existent, and expresses a wish for more timely and compassionate outreach. The loss of a relative is another painful touchpoint: the reviewer recalls a sister who died after being sent to the facility, lamenting that no one from the facility offered condolences or reached out to the family. This absence of outreach and empathy in the wake of a death stands in stark contrast to other reviews that commend staff for professionalism and compassion in different contexts.

The reviews also reveal stark contrasts between facilities, with some descriptions of alarming conditions and procedural failures alongside more positive, affirming experiences. A number of accounts describe facilities as old, run-down, and short-staffed, with unfriendly environments and hazards that seem to threaten residents' safety. Issues like dirty rooms, poor sanitation, visible dust, and even improper waste handling are cited as evidence of neglect and a lack of accountability. Conversely, other reviewers report experiences that feel like a home away from home: friendly, knowledgeable staff; clean, welcoming spaces; and nurses and aides who go "over and above" to care for patients. Some reviewers specifically praise Diversicare as a place where proper care occurs and families feel supported, while others describe richly positive experiences with staff who are attentive and proactive.

Across this spectrum of testimony, a common thread is the call for vigilance and advocacy. Several reviewers urge prospective families to conduct their own thorough checks, observe daily routines, and question the consistency of care. They emphasize the importance of clear communication with staff, transparent documentation, prompt responses to concerns, and active involvement from families without assuming that facility staff will "solve everything." The underlying message is that loved ones deserve reliable, compassionate care, and families must stay engaged to protect their relatives' wellbeing.

In sum, the narratives present a complex reality: some residents benefit from committed, capable caretakers who treat families as partners in care, while others endure alarming neglect, inconsistent staffing, and concerning administrative gaps. The stories highlight how critical staff reliability, timely wound care, respectful communication, and strong leadership are to the safety and dignity of residents. For families evaluating such facilities, the accounts underscore the importance of visiting, asking pointed questions about staffing patterns and care protocols, and insisting on transparent, accountable care. The overarching takeaway is clear: the quality of care hinges on consistent staffing, compassionate engagement, and a responsive administrative framework that keeps residents' needs at the forefront.

East Moss Point, Mississippi, offers a variety of amenities for seniors looking to settle in the area. With a selection of physicians' offices nearby, including Pas-Point Family Clinic and Kidney Disease & Hypertension Centers PA, medical care is easily accessible. There are also several places of worship such as Morning Star Baptist Church and Unity Baptist Church for spiritual support and community involvement. In terms of dining options, Fusion Buffet and McDonald's offer convenient choices for meals. For pharmaceutical needs, there are pharmacies like Medi Mart Pharmacy and Walgreens within a short distance. The presence of hospitals like Singing River Hospital ensures that healthcare services are readily available. Additionally, the peaceful surroundings of Fort Maurepas Park provide opportunities for relaxation and enjoying nature. Overall, East Moss Point presents a well-rounded environment with essential services for seniors seeking a comfortable living experience.

Physicians

• Pas-Point Family Clinic (0.7 miles)
• Pas-Point Internal Medicine (0.9 miles)
• Dr Thayne Greiner ENT (1.2 miles)
• Kidney Disease & Hypertension Centers PA (1.4 miles)
• McCloskey John J Dr (1.4 miles)
• Memorial Physician Clinics Internal Medicine Pascagoula (1.7 miles)
• Regional Digestive Specialists (1.7 miles)

Places of Worship

• Morning Star Baptist Church (0.7 miles)
• Emmanuel Full Gospel Worship (0.7 miles)
• Lighthouse Church (0.8 miles)
• Church of the Living God Cwff (1.2 miles)
• Church On The Rock (2 miles)
• Love Fellowship and Deliverance Ministry (2.4 miles)
• Unity Baptist Church (2.8 miles)

Pharmacies

• Medi Mart Pharmacy (0.7 miles)
• Medical Arts Pharmacy (1.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Burnham Drugs (3.6 miles)
• Burnham-Mc Kinney Pharmacies (3.6 miles)
• Burnham-Mckinney Pharmacies (7.3 miles)

Restaurants

• Fusion Buffet (1.4 miles)
• KFC (1.4 miles)
• McDonald's (1.7 miles)
• Sakura Express (1.7 miles)
• Hardee's (2.1 miles)
• Krystal (2.1 miles)
• Taqueria Los Gordos (2.2 miles)

Hospitals

• Mississippi Surgery Center (1.7 miles)
• Mississippi Coast Endoscopy and Ambulatory Surgery Center (1.7 miles)
• Center For Addiction Treatment (1.8 miles)
• Singing River Hospital (1.8 miles)
• Singing River Hospital Radiology At Doctor's Plaza (1.8 miles)
• Ocean Springs Hospital (15.1 miles)

Cafes

• Delo s Heavenly House of Coffee (1.7 miles)
• Oasis Church - Higher Grounds Cafe (2.4 miles)

Parks

• Fort Maurepas Park (17.9 miles)