Serenity Manor Assisted Living in East Moss Point, MS

Pros

• Diversicare is described as the best place for proper care.
• The atmosphere is like being around friends and family.
• The staff are friendly, professional, and caring.
• The nursing and therapy teams are great.
• The facility has a heart for providing great care to residents and staff.
• The caregivers are loving and dedicated to their patients, often going above and beyond.
• Grandmothers and other loved ones receive amazing care at this facility.
• The facility is clean, spacious, and well-maintained.
• The staff are described as amazing healthcare heroes.

Cons

• The reviews describe the place as absolutely awful, with neglectful care and major wounds left untreated for hours.
• They claim infections were documented but not properly treated, and that wounds were left open and exposed.
• Residents were reportedly left unattended for long periods, with some nights no one checking on them.
• The staff are described as unprofessional and the administration as ineffective and lacking compassion.
• The facility is said to be dirty and unsanitary, with fecal matter stains, dirty gloves, and dirty rooms.
• There are claims of chronic understaffing and inconsistent care, with family members sometimes having to change or bathe their loved ones.
• Some reviewers allege deception about events (for example, misreporting a fall) and poor record-keeping.
• They warn others to avoid the facility, stating they moved loved ones out due to neglect.

Review

Serenity Manor Assisted Living in East Moss Point, MS is best suited for families that can tolerate a high level of hands-on advocacy and are prepared to intervene quickly when care gaps surface. It is not a strong fit for residents who require dependable, consistent medical oversight, wound management, or strict safety monitoring. For most families, the message is clear: unless there is a robust plan for daily family involvement and rapid escalation when concerns arise, alternatives with steadier staffing and clearer accountability should be the default consideration.

On the plus side, a minority of residents and family members report moments of genuine care and warmth. There are references to friendly, compassionate staff in certain shifts, and a sense that some caregivers and therapists are capable and attentive when present. The facility's size and layout are described as clean and reasonably spacious, with a few accounts of staff going above and beyond in specific instances. These bursts of good care show that not every shift is equally deficient, and that when the right people are on duty, residents can experience moments of relief and companionship.

The overwhelming narrative, however, centers on systemic caregiving failures that eclipse any occasional positives. Documented wounds and infections allegedly went untreated for extended periods, with delays in basic care and inconsistent monitoring cited repeatedly. Several families describe residents left wet, soiled, or unattended for hours, with room conditions and hygiene lapses that raise serious red flags. There are alarming reports of poor administration and unprofessional behavior, with some families feeling there is a pattern of understaffing and a lack of accountability that jeopardizes safety and dignity. The risk profile here is not theoretical; it is grounded in repeated, multi-family experiences of neglect and disorganization.

Those inconsistencies - combined with explicit safety concerns and allegations of miscommunication - mean the apparent pros do not effectively offset the primary drawbacks. A facility can be welcoming and clean, yet if residents are not consistently supervised, bathed, and protected from avoidable injuries or infections, the overall value collapses. When multiple reviews point to the same core problems - understaffing, delayed response times, poor wound care, and questions about how administration handles concerns - the conclusion becomes practical and loyally advice-driven: the risk is too high for families seeking reliable daily care.

For families weighing a decision, a practical playbook is essential. Conduct comprehensive, multi-shift visits to observe actual caregiving rhythms, not just daytime or administrative tours. Require transparent disclosure of staff-to-resident ratios on each shift and request to review incident reports and prior corrective actions. Examine the facility's hygiene and maintenance practices during tours, and ask to see physician- and nurse-ordered wound care protocols, pressure ulcer prevention plans, and fall-prevention measures. Check recent state inspection findings and speak directly with frontline caregivers about training, supervision, and escalation paths. Finally, compare with nearby facilities that demonstrate stronger consistency in care and safety culture.

In the end, this community carries a significant caveat: it is not a reliable default choice for families needing dependable, professional, round-the-clock care. The prevailing experiences point toward a facility that, at its best moments, can deliver kindness and basic comfort, but at its worst, presents serious risks to health, dignity, and safety. If pursuing placement here, it should be with the strongest possible safeguards - explicit care plans, unwavering family oversight, rapid escalation protocols, and a clear exit strategy to move to a higher-quality option if care quality falters. Otherwise, the prudent move is to look elsewhere, where staffing stability and accountable care are verified by both recent reviews and objective inspections.

East Moss Point, Mississippi, offers a variety of amenities for seniors looking to settle in the area. With a selection of physicians' offices nearby, including Pas-Point Family Clinic and Kidney Disease & Hypertension Centers PA, medical care is easily accessible. There are also several places of worship such as Morning Star Baptist Church and Unity Baptist Church for spiritual support and community involvement. In terms of dining options, Fusion Buffet and McDonald's offer convenient choices for meals. For pharmaceutical needs, there are pharmacies like Medi Mart Pharmacy and Walgreens within a short distance. The presence of hospitals like Singing River Hospital ensures that healthcare services are readily available. Additionally, the peaceful surroundings of Fort Maurepas Park provide opportunities for relaxation and enjoying nature. Overall, East Moss Point presents a well-rounded environment with essential services for seniors seeking a comfortable living experience.

Physicians

• Pas-Point Family Clinic (0.7 miles)
• Pas-Point Internal Medicine (0.9 miles)
• Dr Thayne Greiner ENT (1.2 miles)
• Kidney Disease & Hypertension Centers PA (1.4 miles)
• McCloskey John J Dr (1.4 miles)
• Memorial Physician Clinics Internal Medicine Pascagoula (1.7 miles)
• Regional Digestive Specialists (1.7 miles)

Places of Worship

• Morning Star Baptist Church (0.7 miles)
• Emmanuel Full Gospel Worship (0.7 miles)
• Lighthouse Church (0.8 miles)
• Church of the Living God Cwff (1.2 miles)
• Church On The Rock (2 miles)
• Love Fellowship and Deliverance Ministry (2.4 miles)
• Unity Baptist Church (2.8 miles)

Pharmacies

• Medi Mart Pharmacy (0.7 miles)
• Medical Arts Pharmacy (1.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Burnham Drugs (3.6 miles)
• Burnham-Mc Kinney Pharmacies (3.6 miles)
• Burnham-Mckinney Pharmacies (7.3 miles)

Restaurants

• Fusion Buffet (1.4 miles)
• KFC (1.4 miles)
• McDonald's (1.7 miles)
• Sakura Express (1.7 miles)
• Hardee's (2.1 miles)
• Krystal (2.1 miles)
• Taqueria Los Gordos (2.2 miles)

Hospitals

• Mississippi Surgery Center (1.7 miles)
• Mississippi Coast Endoscopy and Ambulatory Surgery Center (1.7 miles)
• Center For Addiction Treatment (1.8 miles)
• Singing River Hospital (1.8 miles)
• Singing River Hospital Radiology At Doctor's Plaza (1.8 miles)
• Ocean Springs Hospital (15.1 miles)

Cafes

• Delo s Heavenly House of Coffee (1.7 miles)
• Oasis Church - Higher Grounds Cafe (2.4 miles)

Parks

• Fort Maurepas Park (17.9 miles)