Guardian Angels, LLC

Pros

• Guardian Angels is described as a great place and the best among local facilities by reviewers.
• The staff are described as caring and form strong, loving relationships with residents and their families.
• Families report regular, reassuring updates from staff and hospice nurses about their loved ones.
• Residents are cared for and loved by the caregiving team.
• Issues are addressed promptly and professionally by the owners.

Cons

• The reviewer states there were issue after issue over two years, including medicines not being given, medicines missing, and not being changed, leaving the resident sitting soaking wet.
• The owner is described as sending long text messages instead of calling or meeting to discuss problems, which is viewed as unprofessional.
• It is alleged that the owner hounds families to enroll their loved ones in hospice services he controls, which reportedly led to harm (falls, dehydration, UTIs) and hospitalizations.
• Comfort Care is said to have had issues with not giving medicines, medicines missing, and even mixing evening and morning doses.
• The reviewer notes a 30-day notice contract requiring a $2,500 payment to move a resident, despite ongoing issues.
• There is a claim that the owner prioritizes money over residents and attempted to hide problems (e.g., fixing a Facebook page to block reviews; claims that camera footage wasn't working).

Review

Guardian Angels is a care facility that draws polarized opinions from families who have had their loved ones there. The stories run the gamut from deeply troubling neglect and coercive tactics to heartfelt praise for the staff and the way they treat residents like family. What binds the accounts together is a sense that the quality of care can be dramatically uneven, depending on who you are and when you visit, with experiences that range from life-threatening concerns to daily moments of comfort and reassurance.

One family's experience with their mother paints a bleak and alarming picture. Over two years at the facility, they describe recurring problems that included medicines not being administered, medicines going missing, and the resident staying wet for long periods because she wasn't changed. They fault the owner for handling problems with long text messages rather than direct calls or meetings. They say the owner offered excuses about staffing problems since COVID, and they accuse him of pressuring families to enroll loved ones in hospice services that he markets "in his pocket." The situation allegedly escalated when the mother fell several times, became dehydrated, and developed UTIs that led to hospital stays. After one hospitalization, the caregiver says they removed her from the hospice service, though months later another hospital admission occurred for respiratory issues and a UTI, this time with the hospital and hospice service arranged through Comfort Care. The Comfort Care period is described as having its own issues, including medicines not being given, being stored together improperly, and a nurse who reportedly discovered an insufficient separation of doses. These concerns prompted complaints to the Alberta Health Services and the Department of Health. The caregiver also notes a pattern of unprofessional communication - long, repetitive text messages about problems rather than timely, face-to-face discussions. The departure from the facility required paying a hefty exit fee - about $2,500 for a 30-day notice - despite ongoing safety concerns and reports to state authorities. Bruises and the image of a resident sitting in wet clothes are described as visible evidence of neglect, and the caregiver attributes a primary motive to money rather than resident well-being. The reviewer also mentions attempts to post a review on social media being thwarted by what they allege was manipulation of the owner's Facebook page, and they recount being told camera footage "wasn't working" when requested. In short, this account portrays a pattern of neglect, coerced hospice involvement, and financial leverage that left a family distressed and wary about sending others there.

In stark contrast to that account, other voices speak warmly of Guardian Angels. One family describes having a husband there for more than five months and says they conducted extensive research before choosing Guardian Angels, ultimately finding it to be the best option among local personal care facilities. They emphasize the strong rapport between staff, residents, and families, noting that they always know how their husband is doing. The residents, according to this perspective, are cared for with evident affection, and the staff reciprocates that warmth. The caregiver recounts that the husband often expresses love for the staff, and they for him, which reinforces their sense that the staff truly values the people under their care. The hospice nurse is described as providing weekly updates, reinforcing a steady line of communication that keeps family members engaged and reassured about progress and daily life. This family remains confident in the staff's dedication, choosing to recommend the facility despite acknowledging that negative reviews exist elsewhere.

Another positive account centers on a dad who has been at Guardian Angels since December 2020. This reviewer emphasizes that caregiving needs vary, but they could not have asked for a better place for him. They say he loves it there, and when they check him out, he asks to return because the "girls" miss him, underscoring a reciprocal sense of care and connection. According to this narrative, any issues are promptly addressed by the owners in a professional manner, which provides the family with peace of mind. The arrangement with Guardian Angels is credited with enabling the family to rest at night, secure in the conviction that their father is in good hands. This account reinforces the view that Guardian Angels can be a compassionate and well-run environment when viewed through the lens of which staff are present on any given day and how concerns are handled in real time.

Taken together, these perspectives reveal a facility capable of delivering both extraordinary warmth and significant adversity. The positive testimonials describe daily life characterized by close relationships, clear communication, and a sense that residents are cherished, with staff who celebrate the residents' quirks and express genuine affection. The negative experiences, by contrast, highlight systemic concerns around medication safety, hydration, infection risk, and the use - or potential misuse - of hospice services as a leverage point for financial or contractual pressures. The presence of a contract requiring a 30-day notice, the reported difficulties in obtaining video footage, and the claim that social media presence was adjusted to suppress criticism add to a complex portrait of Guardian Angels, suggesting that the environment can feel like a safe harbor for some and a troubling trap for others.

For families considering Guardian Angels, the mixed picture underscores the importance of thorough due diligence. Prospective residents and their loved ones might prioritize direct, on-site observations, transparent access to medical and care records, and clear, timely communication with staff and administrators. It also seems prudent to verify any hospice arrangements, understand all contractual obligations, and confirm that regulatory bodies have a current view of the facility's practices. The testimonials show that Guardian Angels can be a place of genuine care and comfort for some, while for others, unresolved concerns and communication gaps have left lasting distrust. Ultimately, the choice appears to hinge on the specific day-to-day reality of care, the staff in charge, and the family's ability to stay closely involved and vigilant.

This part of Laurel, Mississippi, offers a variety of amenities that cater to seniors living in the area. The proximity of restaurants such as Mimmo's Ristorante Pizzeria and The Loft provides convenient dining options for residents. Places of worship like Agaprechurch Agaprechurch and Solid Rock Missionary Baptist Church offer spiritual fulfillment for those seeking a sense of community. Residents can easily access healthcare services with physicians like Allen Jr Clyde R Md and Laurel Heart Care located nearby. Transportation options, such as U-Haul and B&B Rides and Delivery, are available for convenience. Pharmacy options like Jones County Professional Drug and Walgreens are within reach for medication needs. Overall, this part of Laurel provides a well-rounded environment for seniors looking to settle down in a welcoming community.

Restaurants

• Mimmo's Ristorante Pizzeria (1.7 miles)
• The Loft (1.8 miles)
• The Alamo Bar & Grill (2 miles)
• Blue Crab Grill (2.1 miles)
• Bosun Joe (2.1 miles)
• McAlister's Deli (2.4 miles)
• Fins Fresh Seafood and Poboys (2.5 miles)

Places of Worship

• Agaprechurch Agaprechurch (1.9 miles)
• Journey Church (1.9 miles)
• Solid Rock Missionary Baptist Church (2 miles)
• General Conference Of Seventh-Day Adventists (2.1 miles)
• I Am That I Am International Church (2.2 miles)
• Laurel Bresee Nazarene Church (2.6 miles)
• Southern Baptist Convention (3.5 miles)

Physicians

• Allen Jr Clyde R Md (2.2 miles)
• Clay B Thames, DDS (2.3 miles)
• D Ross Ward MD (2.3 miles)
• Laurel Bone & Joint Clinic PA (2.3 miles)
• Laurel Heart Care (2.4 miles)
• Mouannes, Wassim The Heart Care Center (2.4 miles)
• Cosmetic & Plastic Surg Center (2.4 miles)

Transportation

• U-Haul (7 miles)
• B&B Rides and Delivery (16.5 miles)

Pharmacies

• Jones County Professional Drug (7.5 miles)
• Walgreens (7.6 miles)
• Ellisville Drug (7.6 miles)
• Fred's Pharmacy (21.8 miles)
• Standard Drug Store (23.7 miles)
• Walmart Pharmacy (23.9 miles)
• Park Place Pharmacy (24.2 miles)

Cafes

• Gotta Go Cafe (22.5 miles)