Hillcrest Wayzata Rehab & Home Care

Pros

• The admissions person at Hillcrest provided exceptional assistance when the family needed support.
• The nurse demonstrated competence in their duties, ensuring quality care for residents.
• Social workers were described as very kind and supportive to families and patients.
• Residents enjoyed a weekly flutist performance, adding a delightful touch to their experience.
• The beautiful grounds of the facility offered a serene environment with lovely natural views, including visiting geese and nature paths for wheelchairs.
• Families expressed gratitude towards the staff members who cared for their loved ones.

Cons

• The staff is unskilled and lacks proper training to care for patients.
• The facility is dirty, with filthy refrigerators and pest problems such as ants.
• There is a severe lack of follow-up on important medical issues, leading to untreated infections.
• Patients are often left unattended, resulting in accidents and falls.
• The environment is unsafe, with threats from other residents going unaddressed by management.
• Rehabilitation services are inconsistent and poorly managed, with therapists not showing up regularly.
• Family members express frustration over communication issues and lack of cooperation from staff regarding patient care and discharge processes.
• Requests for assistance are frequently ignored or take an unreasonable amount of time to be addressed.

Review

The reviews of Hillcrest present a stark contrast between positive experiences and serious criticisms, revealing a complex picture of patient care at the facility. Some families express gratitude for the compassionate service they received from certain staff members such as admissions personnel and nurses. One reviewer noted that the admissions representative was particularly helpful when they needed assistance with oxygen therapy arrangements, indicating a level of support lacking in other areas. Moreover, social workers were described as "very nice," and even cultural activities, like visits from a flutist to entertain residents, contributed positively to the overall atmosphere. The beauty of the grounds—with sightings of geese near a pond and nature paths suitable for wheelchairs—was also highlighted as an advantage that made the environment enjoyable for residents.

However, these positive experiences contrast sharply with numerous complaints regarding care standards in other parts of the facility. Many reviewers reported unacceptable levels of neglect and inadequate responses to patient needs. One family recounted multiple instances where their loved one had to repeatedly request basic assistance, such as installing bed rails to prevent falls—a necessity that seemed overlooked until management intervened after days of persistence. Furthermore, patients reportedly had limited supervision during critical hours, leading to accidents and concerns about safety from both fellow residents and staff members themselves.

A recurring theme within several reviews was a perceived lack of responsiveness from medical personnel towards legitimate health concerns. For instance, one family expressed frustration over communication failures regarding their mother’s urine tests; despite requesting follow-up on cloudy urine exhibiting foul odor—an indication of possible infection—they only heard back weeks later when it turned out their mother had been suffering from an untreated bladder infection all along. This delay in action not only added unnecessary risk to her health but also indicated systemic issues in monitoring patient conditions.

The hygiene standards in certain areas also drew significant criticism. One reviewer described finding dirty refrigerators filled with unclean items while another mentioned ants crawling on kitchen surfaces—a situation that is unacceptable considering the vulnerable population residing in nursing facilities like Hillcrest. Such observations raised serious questions about overall cleanliness and proper food safety practices within the establishment. Poor hygiene can lead not just to discomfort but actual health risks for patients whose immune systems may already be compromised.

Concerns over staffing quality were prevalent among those who felt their loved ones received subpar care due to unskilled or inattentive aides and nurses. Descriptions ranged from inadequate training among some staff members to outright neglect—patients were frequently left unattended or not assisted promptly when they required help getting out of bed or managing personal care routines like bathing. The failure to effectively coordinate rehabilitation sessions led another family member to conclude that this facility did not fulfill its promises as a rehabilitation center; therapists allegedly showed up sporadically at best without any structured schedule which would aid recovery efforts.

Lastly, multiple families shared alarming instances where vulnerable patients felt unsafe due to different dynamics with fellow residents—illustrating how insufficient attention can lead not only to physical injuries but emotional distress as well. With one resident feeling threatened by another yet being denied relocation despite repeated requests for safety measures, it became evident that decisions made by management did not always prioritize patient welfare above bureaucratic constraints or resource allocation issues.

In summary, while Hillcrest does demonstrate moments where dedicated staff provide compassionate care amidst lovely surroundings conducive for healing, it is essential for prospective clients’ families to consider the myriad warnings outlined by former residents' relatives about neglectful practices and questionable safety measures before choosing this facility for their loved ones’ needs.

This part of Wayzata, Minnesota offers a wide range of amenities that would be beneficial for seniors looking to settle in the area. There are several reputable physicians and healthcare facilities located within a short distance, ensuring easy access to medical care. Additionally, there are multiple pharmacies nearby for convenient medication pickup. The variety of restaurants provides options for dining out, while the nearby parks offer opportunities for outdoor recreation and relaxation. There are also places of worship in the vicinity for spiritual support. The proximity to hospitals and cafes further enhances the convenience and quality of life in this neighborhood.

Physicians

• Ellgaard Annemarie Park Nicollet Clinic Carlson Parkway Minnetonka (0.3 miles)
• Metropolitan Dermatology & Cutaneous Surgery PA (1.3 miles)
• Northwest Family Physicians Plymouth (2.3 miles)
• Minnesota Gastroenterology PA (3.8 miles)
• Children's Hospitals and Clinics of Minnesota's Ear, Nose and Throat (5.3 miles)
• MN Otolaryngology (6.7 miles)
• Pinnacle Dermatology- Excelsior (6.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (3.4 miles)
• Walgreens (3.6 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.1 miles)

Restaurants

• Taco Teresa's (1.5 miles)
• COV Wayzata (1.8 miles)
• McCormick's Pub & Restaurant (1.8 miles)
• Kona Grill (1.8 miles)
• The Cheesecake Factory (1.9 miles)
• 6Smith (2.1 miles)
• BLVD Kitchen & Bar (2.4 miles)

Parks

• Parkers Lake Park (1.9 miles)
• Churchill Farms Residents' Park (4 miles)
• French Regional Park (4.1 miles)
• Aquila Park (4.6 miles)
• Dakota Dog Park (5.7 miles)
• Plymouth Dog Park (6.4 miles)
• Bandimere Heights Park (7.9 miles)

Places of Worship

• St Therese of Deephaven (2.7 miles)
• Shepherd of the Hills Lutheran Church (5.6 miles)
• Elim Church Center (8 miles)

Hospitals

• Plymouth Surgery Center (3.9 miles)
• Park Nicollet Methodist Hospital (6.1 miles)
• Regency Hospital (7.1 miles)
• Abbott Northwestern Center For Outpatient Care (8.4 miles)

Cafes

• Angel Food Bakery & Coffee Bar (4.7 miles)
• Caribou Coffee (7.4 miles)
• Jinx Tea (7.8 miles)
• Panera Bread (8.1 miles)