100 PROMENADE AVENUE, Wayzata, MN 55391
To contact a resident: (952) 249-2400
For more information about senior living options: (866) 208-4318
Overall Review of Folkestone
Pros
The staff at Folkestone Care Center are devoted caregivers who provide skilled therapy and attentive support.- Residents enjoy the chef’s tasty meals in a pleasant dining area.
- The therapists give skilled attention and are thoughtful and concerned about residents.
- Families report that their loved ones miss Folkestone and feel connected to the community.
- Memory care staff are kind, gentle, and knowledgeable, and nurses communicate in a friendly, calm manner.
- The facility is consistently clean and offers food that is better than at many other nursing homes.
- The location is beautiful with first-class amenities, and the maintenance team is outstanding and responsive.
- The rooms are very nice, and the community offers amenities such as a movie theater, social groups, and a singing group.
- The memory care unit provides a variety of activities that are fun and engaging for residents.
- The campus includes convenient features like a sky-walk to a restaurant and small grocery store, as well as on-site dining areas.
- Folkestone is described as brand new with a strong reputation and a goal of providing a full life experience.
- The staff know residents by name and consistently demonstrate friendly, helpful service.
Cons
They report falls, neglect, medication errors, long waits for aides, and pendant calls turned off with no help, with administration calling mistakes “learning opportunities.”- They describe residents left sitting in the dining room for over two hours after dinner because they were the quiet ones who could be ignored, with aides not held responsible for neglect.
- They say complaints are dismissed by administration and that, unless a family spends 8 hours a day visiting, the place is not safe; many families hire private aides at a heavy financial burden.
- They claim the facility is extremely short-staffed and overworked, with staff who do not care about residents, plus a building with leaks, floods, mold, and very bad food; management is accused of caring only about money.
- They note medication errors by staff that have led to deaths, indicating serious safety concerns.
- They mention too few staff for the number of residents (3-4 staff for 25-30 residents) and most time spent in back offices.
Review
Folkestone in Wayzata is best suited for seniors who want a polished, resort-like setting with strong rehabilitation options and a built-in memory-care continuum, all on a lakefront campus. It works well for families seeking short-term rehab after procedures, where nurses and physicians are readily available and therapists provide attentive, skilled care. Those who prioritize high-quality dining, well-maintained grounds, and a broad slate of activities will find the environment inviting. It also serves as a practical choice for families who expect to move through levels of care as needs evolve, without relocating to a new facility.
The strongest, most repeatable positives dwell in the human side of the operation. Reviews consistently highlight devoted, personable staff and caregivers, plus therapists who tailor work to each resident’s abilities. Dining is repeatedly praised as more restaurant-like than typical nursing-home fare, with residents and families noting appealing menus and well-run dining rooms. The campus’ aesthetics, cleanliness, attractive common areas, and reliable maintenance support, bolster daily life, while the memory-care section offers engaging activities designed to keep minds active. Observers also point to nursing staff and clinicians who communicate earnestly and with patience, a factor that can make a meaningful difference in day-to-day comfort.
Yet these strengths sit alongside significant caveats. A subset of reviews recount serious concerns about staffing consistency and responsiveness, including delays for aides, medication errors, and occasional gaps in on-call support. Some families describe a culture where problems are downplayed or attributed to “learning opportunities” rather than resolved, raising questions about accountability. Maintenance and infrastructure worries appear in older or less-favored units, with reports of leaks or mold, and a few accounts paint a picture of a facility that can feel mismanaged or overwhelmed during busy shifts. Taken together, these factors suggest that experience can swing markedly depending on when and where a resident is cared for.
Those pros offset the cons only when staff levels are sufficient and leadership is visible and accountable. On a well-run shift, residents benefit from genuine warmth, reliable care, and a robust activity calendar that keeps engagement high. The lakefront setting and scope of amenities, from wellness offerings to social programming, amplify quality of life and can help families feel confident about a move. However, when staffing gaps surface or maintenance issues reappear, the favorable aspects risk being outweighed by safety concerns and frustration. In other words, Folkestone earns its strengths when operations stay steady; lapses in staffing or upkeep erode the value proposition quickly.
For families weighing options, Folkestone warrants a deliberate, visit-focused evaluation. Probe nurse-to-resident ratios and average response times for calls or pendant devices; ask about incident histories and how complaints are tracked and resolved; observe shifts in staff engagement during peak hours; and inspect both the memory-care and assisted-living spaces for cleanliness and safety. Gather first-hand impressions from residents and family members about consistency of care, meal quality, and the speed of maintenance requests. It is wise to compare with smaller, more intimate communities or with facilities that specialize more explicitly in memory care or short-term rehab, especially if budget constraints or a history of staffing instability are primary concerns.
Overall, Folkestone presents a compelling package for families prioritizing a high-end, full-service environment with strong rehab capabilities and meaningful memory-care programming in a scenic, lake-adjacent setting. Its strongest assets, engaged staff, appealing dining, and a well-equipped campus, make it a viable choice when operations run smoothly. The decision hinges on whether current staffing and maintenance experiences can be consistently replicated across shifts and wings. If steady, compassionate care is guaranteed, Folkestone stands out as a sound, capable home. If not, alternatives with tighter staffing models and clearer accountability may better protect peace of mind and long-term safety.
1-bedroom apartments
Condos / townhomes
Detached homes
Assisted Living
Independent Living
Memory Care
Skilled Nursing Facility
Activities on-site
Beautician on-site
Cable or satellite TV
Devotional services off-site
Dining room
Financial aid
Full kitchen
Hiking trails
Housekeeping services
Indoor common areas
Laundry
Overnight guests
Party space
Resident parking
Respite or short term stays offered
Swimming pool
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (15 miles away)
Transportation & parking
Ambulatory care
Assistance with bathing
Diabetic care
Hospice care
Meal preparation and service
Medication management
Physical therapy
Arts and crafts
Book club
Cooking club
Fitness programs
Games
Live musical performances
Tai Chi
Wii bowling
English
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