Upend Home Health Care

1698 Beech Street, St. Paul, MN 55106

For more information about senior living options: (844) 490-3973

4.8 from 100 reviews
5 stars
83
4 stars
14
3 stars
1
2 stars
0
1 stars
2

Assisted Living

Overall Review of Upend Home Health Care

Pros

  • pro Yeng Vang provided courteous and swift help, resolving the time sheet issue in minutes.
  • pro Hmong Home Health Care is well organized with strong staffing and efficient service.
  • pro The staff are friendly, welcoming, and professional, always willing to help.
  • pro Communication is excellent, with issues answered promptly and follow-through consistent.
  • pro The company feels like an extended family, caring for both patients and caregivers.
  • pro The organization is reliable, quick to respond, and keeps documents organized.
  • pro Employees report a positive, supportive work environment with easy collaboration.
  • pro Caregivers receive thorough training and helpful resources to perform their roles.
  • pro Clients receive compassionate, skilled care from knowledgeable staff.
  • pro The company is highly recommended for those seeking PCA services or employment.

Cons

  • pro The reviewer notes that paychecks sometimes arrive late or are not received at all, causing frustration.
  • pro The reviewer describes a month-long paycheck delay due to an error, which was frustrating.
  • pro An update states that three months have passed without receiving a paycheck, despite assurances of a fix.
  • pro One reviewer mentions that response times from HHHC can be slow, which is frustrating.

Review

A stream of patient and caregiver experiences paints a cohesive picture of Hmong Home Health Care (HHHC) as a responsive, organized, and genuinely caring organization. Across many accounts, the common thread is immediate, friendly, and professional service from the moment people reach out, whether they're newcomers navigating a difficult health situation or longtime staff and clients who rely on consistent support. In one particularly vivid example, a caller described how Yeng Vang answered with courtesy, asked about the day, and resolved a timesheet issue in about five minutes. That quick, attentive help set the tone for what many others would come to describe as an unmatched level of assistance and professionalism.

The front-line experience consistently stands out. Several reviews emphasize efficiency and courtesy at the front desk, noting that as soon as someone arrives, there is immediate engagement and guidance through the process. A staff member who greeted a patient and directed someone to manage paperwork helped ensure the person was "in and out" smoothly, with questions answered in a professional and unhurried manner. Reviewers repeatedly mention thorough explanations of procedures and steps, along with organized documents at the front entrance for easy access. The overall impression is that HHHC combines hospitality with practical, well-structured processes to minimize confusion and maximize clarity for clients and families.

People who work with HHHC - whether as clients, caregivers, or employees - often describe the team as friendly, welcoming, and highly communicative. Statements like "Friendly staff, great communication, and always helpful with questions" and "Very welcoming" populate the feedback, illustrating a culture where staff take the time to listen and respond thoughtfully. Several long-term comments underscore satisfaction with the work environment itself: "Been here 5 years love it," and "Awesome staff and members. Super friendly and helpful," alongside appreciation for quick, kind service. The sense that HHHC values and respects everyone involved - clients, families, and workers alike - recurs across multiple testimonials.

A strong sense of community and care also emerges in reflections on how HHHC treats both patients and caregivers. Reviews describe the organization as honest and family-like, with a focus on the well-being of both those served and those who provide care. Comments such as "Hmong Home Care is great because they are honest, care about the patients and the caregivers. Like an extended family" capture a feeling that the agency goes beyond transactional service to foster lasting relationships. Many accounts note that the office staff, including individuals named by name in some testimonials, are "amazing" and consistently supportive, reinforcing the impression of a well-connected infrastructure that keeps everyone informed and supported.

Beyond day-to-day service, reviewers highlighted the organization's growth and readiness for future needs. One commenter observed that the company has grown and diversified in ways that signal preparedness for upcoming years, including 2024, underscoring a trend of expansion and evolving capabilities. The praise for the company's operations is paired with gratitude for professional development and caregiver engagement - such as caregiver events that were not common in previous employment experiences - indicating a proactive approach to supporting the people who deliver care and those who receive it.

Not all feedback is without caveats. A portion of the reviews discusses administrative and pay-related hiccups that have affected some staff. Several accounts describe delays or issues with paychecks, tied to the processing of new care plans and, in some cases, to an apparent error at a location. One reviewer recounted ongoing pay problems that persisted for months, despite assurances that the matter was being corrected, and expressed understandable frustration over missed pay and inconsistent communications. The commentary also mentions that some of these issues might benefit from clearer information about ADP processes and more thorough orientation from HR. While these concerns are notable, they appear within a broader pattern of overwhelmingly positive experiences and are framed as areas for improvement rather than as the norm.

Despite the occasional administrative challenge, the overarching sentiment remains highly favorable. Clients and caregivers repeatedly praise the organization for its compassionate, capable, and responsive care. A memorable testimonial highlighted a family navigating long-term care insurance with the help of a staff member who remained available and supportive, even from a different state, ensuring that the grandmother received safe and attentive care. The caregiver who received special thanks - citing the aid of Kaoyee - embodies the theme of partnership rather than supervision: HHHC is described as a trustworthy ally whose team goes above and beyond, consistently making patients feel safe, respected, and well cared for.

In sum, the body of feedback depicts Hmong Home Health Care as a trusted, family-oriented agency that excels in service quality, staff friendliness, and clear communication. Clients and caregivers alike express strong confidence in the organization's ability to meet needs promptly and with care, while also acknowledging that administrative processes - particularly around payroll and onboarding details - could benefit from ongoing refinement. The overall narrative is one of gratitude, loyalty, and a strong recommendation for others seeking PCA services or employment, tempered by an invitation for continuous improvement to ensure every interaction is as smooth and reliable as the best moments described by those who have relied on HHHC.

Features

Housing

  • 4 resident community capacity 4 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Minneapolis-St Paul International (11 miles away) Minneapolis-St Paul International (11 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Located in the vibrant city of St. Paul, MN, Upend Home Health Care offers a warm and inviting assisted living community for seniors seeking a comfortable and supportive environment. Our well-appointed facility is fully furnished and features amenities such as a dining room, outdoor space, and Wi-Fi/high-speed internet access.

At Upend Home Health Care, we understand the importance of personalized care. Our compassionate staff is available to provide assistance with activities of daily living, including bathing, dressing, and transfers. We also offer medication management and coordination with health care providers to ensure our residents receive the best possible care.

With an emphasis on maintaining a healthy lifestyle, we provide special dietary restrictions and diabetes diet options for those with specific nutritional needs. Our dedicated team takes care of meal preparation and service so that residents can enjoy delicious and nutritious meals without any worries.

We understand that socialization and engagement are essential for overall well-being. That's why we offer scheduled daily activities to keep our residents active and entertained. Whether it's participating in group exercises or enjoying cultural events, there is always something exciting happening at Upend Home Health Care.

Convenience is key at our assisted living community. With nearby parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals within close proximity, residents have easy access to everything they need for a fulfilling lifestyle.

If you or your loved one are looking for an exceptional assisted living community in St. Paul that combines comfort, personalized care services, engaging activities, and convenient amenities – look no further than Upend Home Health Care.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.7 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (3.1 miles)
  • Mix Compounding Pharmacy (3.6 miles)
  • Walgreens (4.3 miles)
  • Walgreens (4.3 miles)
  • Walgreens (4.6 miles)

Restaurants

  • White Castle (1.9 miles)
  • Taco John's (2.3 miles)
  • The Bulldog Lowertown (3 miles)
  • Taco Bell (3.2 miles)
  • Citizen Supper Club (3.3 miles)
  • McDonald's (3.4 miles)
  • Karen Thai food (3.5 miles)

Places of Worship

  • Transfiguration Catholic Church (2.3 miles)
  • St Jerome Elementary School (3.7 miles)
  • Cathedral of St Paul (4.1 miles)
  • St George Greek Orthodox Church (6 miles)

Parks

  • Flicek Park (2.8 miles)
  • Rotary Park (3.7 miles)
  • Harvest Park (3.8 miles)
  • Eastside Park (3.9 miles)
  • Casey Lake Park (4.1 miles)
  • Hazelwood Park (4.2 miles)
  • Legacy Pines Park (4.9 miles)

Transportation

  • Union Depot (3 miles)

Physicians

  • Healthpartners Clinics (3.1 miles)
  • HealthPartners Clinic (3.2 miles)
  • West Side Community Health Services (3.3 miles)
  • David Thao, MD (3.7 miles)
  • Aris Clinic (3.7 miles)
  • Dakota Medical Solutions (3.7 miles)
  • Eric Thomas Becken (3.8 miles)

Hospitals

  • Regions Hospital Burn Center (3.2 miles)
  • St Joseph's Hospital-St Paul (3.6 miles)
  • Woodwinds Health Campus-Woodbury (3.8 miles)
  • United Hospital Joint Relacement Center (4.2 miles)
  • St John's Hospital-Maplewood (4.6 miles)

Theaters

  • Alamo Drafthouse Woodbury (5.1 miles)
  • Oakdale Cinema Oakdale, Mn (5.5 miles)
  • AMC Inver Grove 16 (6.6 miles)

Cafes

  • Starbucks (5.9 miles)
  • Groundswell (6.3 miles)
  • Starbucks (6.3 miles)

Frequently Asked Questions

Where is Upend Home Health Care?

Nearby Communities

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