New Perspective Highland Park

Cons

• The turnover in staff and the lack of competent supervision at Keystone Highland Park result in a dangerous situation for residents.
• The management team at Keystone was unapproachable and outright hostile.
• Despite paying for care tasks, the staff at Keystone did not fulfill their obligations.
• Keystone refused to review surveillance footage that proved they were not providing adequate care.
• The Ombudsman received constant complaints about Keystone and supported the decision to move out.
• Multiple residents' families have moved out of Keystone due to its poor quality of care.
• Keystone is a horribly run facility with neglect and abuse concerns.
• Residents without family advocacy may be neglected or abused at Keystone.
• Multiple residents' families have moved out of Keystone due to its poor quality of care.

Review

The reviews of senior care facilities, specifically New Perspective Highland Park and Keystone of Highland Park, showcase a stark contrast in the quality of care and overall resident experience. Many families express deep satisfaction with Highland Park, praising its attentive staff, cleanliness, and an array of services that facilitate daily living for their loved ones. The establishment is characterized by a warm community atmosphere where residents feel personally recognized?the Executive Director notably addresses residents by name, contributing to a familial environment. Reviews highlight the cheerfulness and responsiveness of the staff as critical components that positively impact residents? well-being. Notably, amenities such as on-site hair salons and podiatrist visits are a significant advantage, allowing seniors to receive necessary care without leaving the facility.

Several reviews emphasize how staff at New Perspective Highland Park go above and beyond when it comes to assisting residents with their needs. For instance, one family member recounted how the maintenance supervisor addressed an issue promptly?even outside regular hours?illustrating a commitment to timely service. The nursing staff?s quick response times further enhance peace of mind for families concerned about their loved ones' health. Additionally, the facility's incorporation of lifestyle choices?like a welcoming coffee bar and various social activities?appeals to both residents and visiting family members alike. Collectively, these elements create an engaging environment that promotes happiness among residents.

In stark contrast lies Keystone of Highland Park, which drew initial interest due to its appealing appearance and convenient location but ultimately failed to meet critical expectations regarding care quality. Several reviewers report experiences marked by inadequate staffing levels leading to neglectful conditions for their loved ones. One particularly alarming account detailed mistreatment caused by untrained aides which jeopardized the safety and health of an elderly resident. Families noted high turnover rates among employees as detrimental; such instability contributes not only to poor personalized care but also raises significant concerns regarding continuity in managing medical needs.

Another serious concern raised in multiple reviews was the lack of responsiveness from management at Keystone when issues arose concerning resident care or billing disputes. Families expressed frustration over broken promises made by administration regarding caregiving standards they expected would be met upon admission; instead they faced hostility when attempting to discuss their grievances. This unapproachable management style added considerable stress during already challenging circumstances for families trying to advocate for the well-being of their loved ones.

The comparison between these two facilities becomes even more pronounced as families recount transformative experiences after moving loved ones out of Keystone due to negligence reports?notably mentioning favorable outcomes at alternative placements following escape from what many have described as ?a living nightmare.? By ensuring proper oversight through constant monitoring measures like Nanny cams or involving ombudsmen resources when necessary, concerned family members actively sought better outcomes than those provided by Keystone?s subpar operational practices.

In conclusion, while New Perspective Highland Park continues to shine as a promising option for elder care?with overwhelming commendation across various dimensions?it is essential for prospective residents or families considering assisted living arrangements at Keystone approach with caution based on numerous troubling accounts from past patrons seeking safe refuge away from incompetence disguised beneath appealing facades. As reviews illustrate time after time: true quality in senior care lies inherently within devoted staff relationships nurtured alongside individual attention catered towards specific needs?a cornerstone any potential caregiver should prioritize unequivocally when selecting appropriate environments best suited for elder wellness.

Parks

• Wabun Picnic Area (0.4 miles)
• Minnehaha Falls Dog Park (0.9 miles)
• Hidden Falls Park (1.2 miles)
• Lake Hiawatha Park (1.9 miles)
• Longfellow Park (1.9 miles)
• Bossen Field (2.1 miles)
• Taft Park (3.2 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (3.2 miles)
• Walgreens (3.6 miles)
• Walgreens (4.1 miles)
• Walgreens (4.3 miles)

Restaurants

• Sea Salt Eatery (0.7 miles)
• McDonald's (2.4 miles)
• Twins Grill (2.5 miles)
• Stone Arch (2.6 miles)
• Matt's Bar (2.8 miles)
• Dubliner Pub (2.9 miles)
• Brew Hall (2.9 miles)

Hospitals

• VA Medical Center (1.2 miles)
• University of Minnesota Medical Center - East Bank Campus (4 miles)
• United Hospital Joint Relacement Center (4.6 miles)
• Csc Gi Lab (4.8 miles)
• Hennepin County Medical Center (4.9 miles)
• St Joseph's Hospital-St Paul (5.2 miles)
• Regions Hospital Burn Center (5.7 miles)

Physicians

• Parkway Family Physicians (1.5 miles)
• Dermatology Consultants P.A. (2.6 miles)
• HealthPartners Health Center for Women Clinic St Paul (3.5 miles)
• Southwest Dermatology Specialist (4.5 miles)
• Whittier Clinic (4.5 miles)

Places of Worship

• WW Studio (1.6 miles)
• St George Greek Orthodox Church (2.9 miles)
• Cathedral of St Paul (4.8 miles)
• Westminster Presbyterian Church (5.3 miles)

Transportation

• Concourse D (2.4 miles)
• Concourse E (2.4 miles)
• Escape Lounge (2.5 miles)
• Delta Sky Club (2.5 miles)
• Concourse C (2.5 miles)
• Terminal 1-Lindbergh (2.5 miles)
• Concourse F (2.6 miles)

Cafes

• Starbucks (3 miles)
• Roundtable Cof (3.2 miles)
• Starbucks (3.4 miles)
• Groundswell (3.4 miles)
• Dunn Brothers Coffee (5.4 miles)
• Spyhouse Coffee (5.5 miles)