Alliance Health Services III
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2260 Cliff Road, Eagan, MN 55122
For more information about senior living options: (844) 490-3973
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The reviewer praised the level of care and respect, calling Lisa A. and Teresa M. phenomenal and thorough during a stressful transition. The staff were described as wonderful employees who consistently strive for quality care. The experience was described as great, with wonderful care and lovely doctors. The company was described as having a meaningful mission.
The company subjected staff to mental and emotional abuse by management and pressured boundary-crossing with clients. The reviewer was suspended and fired, allegedly instilling fear in clients; the company is not recommended. The Minnesota health plan experience involved an offended, sarcastic agent who hung up, deterring enrollment. The mental health services process involved months of hounding, an intake that produced no counselor, and billing described as a waste of time scam. The director of the FMS was rude and dismissive, causing frustration and later refusing to work with the client, prompting an ADA complaint. The intake coordinators were uncommunicative and failed to provide clear directions, frustrating a parent of a disabled child. The nurses were described as the worst ever and unprofessional, with a dress code policy seen as needing revision.The collection of experiences shared paints a complex and often troubling picture of interactions with a Minnesota health plan and related services. The threads that recur most clearly are concerns about mistreatment of staff and clients, problematic communication, and a mix of both disappointment and praise depending on the facet of the organization being discussed. Taken together, the reviews reveal a landscape where some clients and employees feel harmed, dismissed, or neglected, while a few individuals receive care that is described as attentive and respectful.
Several accounts describe serious missteps and abuses within the employment environment. One reviewer, who identifies as a certified peer support specialist and a disabled SSI recipient, recounts sustained mental and emotional abuse from management. The reviewer alleges that they were pressured to cross professional boundaries with clients after those clients indicated disinterest, and they describe a forced suspension followed by being fired. The narrative further states that the company created an atmosphere of fear among the clients the reviewer supported, casting the entire experience as harmful and something they would not recommend to others. This set of allegations emphasizes a troubling dynamic where power and vulnerability collided in a way that left the employee feeling betrayed and the clients unsettled.
On the customer-facing side, experiences with sales and intake processes vary dramatically, illustrating a tension between attempts to access services and perceived hostility or inefficiency. One reviewer describes a meeting with a salesperson who became offended and sarcastic when the reviewer could not sign up immediately, ultimately hanging up and leaving the reviewer with a strongly negative impression of the Minnesota health plan. Another account highlights frustrations with the intake process for mental health services: despite being told that counselors were available, the reviewer waited for months without receiving care and was billed for an intake that apparently led to nothing tangible. This combination of pressure to enroll and delayed or absent services is framed as a waste of time and a potential scam in the viewer's perspective.
Communication problems appear repeatedly across reviews. A parent seeking assistance for a disabled child reports that intake coordinators failed to communicate effectively and did not provide clear directions, making an already challenging situation more difficult. The same reviewer expresses frustration with basic responsiveness - specifically, calls and voicemails that go unanswered during regular business hours - which adds to the sense of unfairness and neglect. In another interaction, a director of Family and Medical Services (FMS), Teresa Wickham (Maas), is described as resistant and unhelpful when discussing required documentation and the I-9 process. The reviewer recounts being spoken to with what they describe as attitude and being ordered to remain calm, even as they emphasized their right to ask questions. The experience was punctuated by a serious incident involving a child's seizure, after which the reviewer felt improperly dismissed and accused of rudeness; they subsequently filed an ADA complaint. Taken together, these anecdotes illustrate a pattern of communication barriers that can escalate stress and undermine trust in the services offered.
Despite the more negative accounts, not all feedback is uniformly dire. A separate reviewer who recently transitioned to Alliance from a different fiscal support program offers a more positive counterpoint. They express appreciation for the level of care and respect shown during the transitional period, naming specific staff members - Lisa A. and Teresa M. - as being especially thorough and supportive during what they describe as a stressful transition. This instance serves as a reminder that, in some contexts, the organization can provide meaningful, respectful care when individuals engage with certain team members who demonstrate competency and empathy.
There are also succinct, broadly negative verdicts that contrast with the more nuanced experiences above. A reviewer simply states "Not a good place," while another laments the quality of nursing staff, describing them as "the worse nurses ever" and calling for a rework of the dress code policy. These statements, though brief, contribute to an overall sense of dissatisfaction with certain professional standards, particularly in clinical roles and in institutional expectations such as appearance.
Finally, there are notes of more general dissatisfaction regarding the organization's overall effectiveness and service delivery. Several reviewers describe frustration with inconsistent quality and a lack of reliable guidance or support, especially for families navigating care for disabled children. The combination of direct abuse allegations, communication breakdowns, billing and intake inconsistencies, and a few affirmations of strong care from specific staff members paints a multifaceted portrait. For some, the experience is marred by fear, confusion, and a sense of being undervalued; for others, it is anchored by moments of genuine support and professional care.
In summary, the experiences shared reflect a spectrum of interactions with the Minnesota health plan and its associated services. There are powerful claims of mistreatment, boundary violations, and punitive treatment of staff and clients that demand serious consideration and accountability. At the same time, there are glimmers of commendable care and professional conduct, particularly when certain individuals are involved. The overall narrative emphasizes the need for improved communication, consistent and respectful treatment of vulnerable clients, transparent processes around intake and billing, and stronger protections against abuse within the workplace.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alliance Health Services III is a premier assisted living community located in Eagan, MN. We offer a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our fully furnished apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Each apartment also includes a kitchenette for residents who prefer to prepare their own meals. Housekeeping services are provided regularly to maintain a clean and tidy living environment.
Our professional staff is available 24 hours a day to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate medical appointments and ensure proper medication management. A mental wellness program is in place to support the emotional well-being of our residents.
At Alliance Health Services III, we understand that each individual has unique dietary needs. Therefore, we offer special dietary restrictions options and diabetes diet plans. Our dedicated team prepares nutritious meals that cater to these specific requirements.
We believe in promoting an active and engaging lifestyle for our residents. Scheduled daily activities are organized to encourage social interaction and provide entertainment opportunities. Additionally, our community is conveniently located near various cafes, parks, pharmacies, restaurants, theaters, hospitals, and transportation options for easy accessibility.
If you are looking for a welcoming assisted living community that offers top-notch amenities, personalized care services, and a vibrant lifestyle, look no further than Alliance Health Services III in Eagan, MN.
Alliance Health Services III is located at 2260 Cliff Road, Eagan, MN 55122 in Dakota County, Minnesota
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