4670 Slater Road, Eagan, MN 55122
For more information about senior living options: (844) 490-3973
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The company is outstanding and has provided more care and options in the last 50 days than in the prior year and a half. Mohammed has gotten to know the resident and is already making progress. The owner seems to go beyond basic needs and strives to help residents thrive. The staff are considerate, gentle, and respectful, described as amazing and good people. The owner is accessible by phone, text, and email at any time, offering timely support. The company provides a 24-hour emergency cell number for immediate response by residents, families, and staff. The owner cares about offering fun and enriching activities for the clients.
It is claimed that staff abused clients for many years and would not listen to or believe them. The staff are described as unresponsive, silencing clients whenever possible. The facility is chronically understaffed, forcing residents to seek help outside the system. Maintenance is described as horrible, with staff not meeting residents' needs and poor communication. The organization is reported to be in litigation over concerns raised. There are reports of horrible communication, poor services, and unsanitary conditions, leading to distrust of the facility. One reviewer says they would give 0 stars, signaling extreme dissatisfaction.Across a cluster of Apple Valley group homes, experiences with this care provider span a wide spectrum. Some residents and their families describe a remarkable turn in care lately, while others recount deep concerns that have persisted for years. The most hopeful thread comes from a family whose brother has been a resident for about six weeks to two months. They moved him quickly due to legal issues at a previous home and found what they call outstanding care here. In their view, the staff have introduced more care options in the last 50 days than were available in the prior year and a half, and a staff member named Mohammed has become familiar with the brother's personality and quirks, making genuine progress. They praise an owner they've never met in person for going beyond basic needs to help residents thrive, suggesting a level of attentiveness and adaptability that feels transformative to them.
Amid the praise, there are nuanced notes that the program is still "new," and some reviewers emphasize that the challenges are part of building a better system. One reviewer says the program is good but still new, and that the people involved - friends of the residents and the staff - are consistently considerate, gentle, and respectful. This person notes that the staff's kindness is appreciated, and they strongly value the attempt to create a positive, enriching environment. Still, there is friction in their comment about evacuation rules, illustrating how even well-intentioned care teams must navigate complex safety protocols and ongoing communication with families.
Not all voices align with the glowing descriptions. A separate experience warns of long-standing issues with abuse by staff toward clients and a culture where staff reportedly refuse to listen to residents or advocate for them. This perspective emphasizes that staff can be dismissive and that clients' concerns are not believed or acted upon, highlighting a pattern of fear and mistrust that can accompany inadequate advocacy within some care settings. The contrast here is stark: while some residents feel seen and supported, others feel unheard and unsafe, pointing to deep and unresolved problems in certain circumstances.
Other accounts focus on accessibility and responsiveness as key strengths. One reviewer highlights the owner's commitment to offering engaging activities and to being reachable by phone, text, and email at any time. A 24-hour emergency contact line is cited as a significant benefit, with promises that issues are addressed quickly and that owners or leaders personally intervene to resolve scheduling conflicts or other concerns. This narrative frames the organization as capable of rapid, hands-on problem-solving and emphasizes the emotional reassurance that comes from knowing a leader is reachable at all hours.
On the downside, there are serious accusations about poor communication, substandard services, and unsanitary conditions. One reviewer bluntly states that the experience includes horrible communication and that they would not trust a loved one with the institution. There is mention of ongoing litigation related to concerns raised by this reviewer, which casts a shadow over the facility in the eyes of some readers. The tension between stories of responsive leadership and charges of negligence or malfeasance suggests a dichotomy that potential clients would need to weigh carefully.
There is also a long, painful personal recount of a previous living situation with a different program, described as New Changes, dating back to 2010?2011. This account details a pattern of abuse and retaliation: accusations of misbehavior used to justify limited one-on-one time, insufficient attention to special dietary needs, punitive scheduling that interfered with school, and a lack of privacy in bathrooms. The reviewer describes a slide into PTSD and a lasting sense of harm, explicitly advising against moving loved ones into such group homes. This narrative is vivid and alarming, illustrating how systemic failures in care, privacy, and support can have long-term emotional and psychological consequences.
Amid these divergent experiences, there remains a thread that acknowledges imperfect realities while still recognizing the efforts of those working within the system. Another brief voice emphasizes that the workers strive to help people in need within the constraints of limited resources. Yet the same account also notes persistent concerns about maintenance, communication gaps, and the perception that some days drain more energy than they restore. The overall tone suggests a caregiver environment with real dedication and a staff that wants to do right, but it is also marked by recurrent difficulties, resource constraints, and the need for stricter accountability.
Taken together, these accounts sketch a complex portrait of care in these homes. On one side lies a family experience of rapid improvement, personalized attention, and a leadership presence that feels proactive and caring. On the other side are persistent warnings about abuse, neglect, poor sanitation, and legal action, underscoring the fragility of trust in group-home settings. The contrast reflects not only the variability of individual staff and residents but also the broader realities of limited resources, safety concerns, and the ongoing challenge of aligning compassionate care with consistent, accountable operations. For families considering this provider, the message is clear: outcomes may hinge as much on local staff dynamics and communication as on any stated program strengths, and prospective residents and their loved ones should pursue thorough, in-person evaluations, ask pointed questions about safety and staffing, and seek transparent lines of communication with leadership.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to our assisted living community in Eagan, MN! Our community offers a wide range of amenities and care services to ensure that our residents are comfortable, engaged, and well taken care of.
In terms of amenities, we provide cable or satellite TV in each apartment for our residents' entertainment. Our fully furnished apartments feature a dining room, kitchenette, and outdoor space for residents to enjoy. We also offer housekeeping services to keep our community clean and tidy. Telephone and Wi-Fi/high-speed internet are available for residents to stay connected with their loved ones.
When it comes to care services, we provide 24-hour supervision to ensure the safety and well-being of our residents. Our staff is trained in assisting with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that residents receive proper medical care. Our team also specializes in diabetes diet management and can accommodate special dietary restrictions. Medication management is provided to help residents stay on top of their medications. Additionally, we have a mental wellness program in place to support the emotional well-being of our residents. Transportation arrangements are available for medical appointments.
Dining at our community is designed with special dietary restrictions in mind. We offer delicious meals prepared by our skilled culinary team.
We believe in keeping our residents active and engaged through resident-run activities and scheduled daily activities. These activities cater to different interests and preferences, ensuring there is something for everyone.
Our location provides easy access to various amenities nearby. There are 9 cafes, 4 parks, 14 pharmacies, 11 physicians' offices, 21 restaurants within close proximity to our community. Additionally, transportation options are available for convenience.
At our assisted living community in Eagan, MN, we strive to provide a comfortable home-like environment where seniors can enjoy their retirement years while receiving the necessary support they need.
New Challenges is located at 4670 Slater Road, Eagan, MN 55122 in Dakota County, Minnesota
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