Arbor Lakes Senior Living/Willows Memory Care

Pros

• The facility has a very nice building that is appealing to visitors.
• There are opportunities for residents to receive basic meals and services.
• The location provides a roof over loved ones' heads, making it suitable for minimal living situations.

Cons

• The aides are not well trained in memory care and make numerous errors, showing a lack of respect for residents.
• Management fails to hold staff accountable due to being short staffed, compromising the quality of care.
• Care has significantly declined over time, especially as residents require more assistance.
• Aides only perform the bare minimum and often interact with residents in a brief and unfriendly manner.
• The facility does not properly train staff on safe transfer techniques, endangering residents' safety and comfort.
• Personal hygiene practices are neglected, such as not rinsing toothbrushes between uses, leading to unsanitary conditions.
• The environment appears unfriendly, with residents not interacting or smiling during tours of the facility.

Review

When considering a care facility for loved ones, the experiences of current residents and their families serve as crucial indicators of the quality of care that can be expected. Unfortunately, based on several detailed reviews, it appears that this particular facility has fallen short of providing adequate support and compassion for its residents over time. For families in need of specialized assistance for their loved ones, this place may not be the right choice.

The reviews consistently highlight significant declines in the quality of care provided to residents who require memory care services. In particular, long-term residents have reported that as their needs have increased, the level of attention and support they receive has diminished alarmingly. While some may find satisfaction in a basic living arrangement where loved ones merely have a roof over their head, those seeking meaningful engagement and comprehensive care for elderly relatives are likely to find considerable disappointment here.

A major point of contention among reviewers is the lack of training among aides tasked with supporting residents during essential daily transitions, such as moving from wheelchairs to recliners or beds. It is troubling that numerous instances were reported where individuals' safety and comfort were jeopardized due to improper handling by aides. Such negligence not only poses physical risks but also impacts the emotional well-being of residents who rely on staff for dignity and respect during these vulnerable moments. This reflects a broader systemic issue within the facility regarding staffing practices and oversight.

Additionally, reviewers expressed concerns about inadequate personal care routines observed among aides. Specifically mentioned was an alarming neglect regarding basic hygiene—such as failing to rinse toothbrushes after each use—which creates an unsanitary environment for dental health. The incident involving a toothbrush covered in a “thick yellow brown paste” exemplifies how easily corners can be cut when staff is either poorly trained or inadequately supervised. When family members raised concerns with caregivers about such issues, they reported being dismissed rather rudely, leaving them feeling powerless regarding their loved one’s welfare.

Moreover, there appears to be a pervasive atmosphere characterized by neglectful interactions between aides and residents. Descriptions from various visitors conveyed an absence of warmth or friendliness among staff members who interact minimally with residents throughout the day. Instances are cited where aides seem focused solely on completing tasks rather than fostering relationships with those they are caring for; brief encounters devoid of empathy hardly suffice in settings designed to provide companionship alongside necessary care.

A visit to the facility further reinforced these troubling impressions; although it presents itself well in terms of physical infrastructure—appearing clean and organized—the overall environment lacks spirit or community among its inhabitants. Observers noted that many residents were isolated, standing in lines without engaging in conversation or smiling at one another—a telling sign against which one could gauge liveliness within a community intended for social interaction and companionship.

In conclusion, potential visitors are advised to thoroughly investigate alternative facilities before making any commitments concerning long-term care placements here. Given the reports shared by family members regarding inadequate training, poor hygiene practices, lackluster interactions between staff and residents, as well as an unwelcoming atmosphere during tours—it would appear prudent to seek out locales where genuine compassion thrives along with skilled caregiving capabilities essential for maintaining both safety and dignity among elderly populations requiring assistance now more than ever.

Physicians

• Northstar Pain Care Clinic (0.2 miles)
• Partners In Pediatrics (2.3 miles)
• Fairview Maple Grove Medical Center (3 miles)
• North Memorial Gastroenterology (3.3 miles)
• Suburban Radiologists (4.5 miles)
• Northwest Family Physicians PA (4.6 miles)
• Minnesota Gastroenterology PA (5.6 miles)

Restaurants

• Portillo's Hot Dogs (0.4 miles)
• Malone's Bar & Grill (0.5 miles)
• Arby's (0.7 miles)
• Lookout Bar & Grill (1 miles)
• Kyoto Sushi (1.2 miles)
• Original Pancake House (2.2 miles)
• McDonald's (2.7 miles)

Cafes

• Starbucks (0.8 miles)
• Caribou Coffee (6.3 miles)
• Caribou Coffee (7.2 miles)
• Caribou Coffee (7.3 miles)
• Starbucks (8.4 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Hy-Vee Pharmacy (4.1 miles)

Parks

• Plymouth Dog Park (4.1 miles)
• Corcoran Lions Park (4.4 miles)
• French Regional Park (5.4 miles)
• Pinebrook Park (5.4 miles)
• Twin Lake Beach Park (6.1 miles)
• Pennisula Park (6.8 miles)
• Churchill Farms Residents' Park (7.1 miles)

Hospitals

• Plymouth Surgery Center (5.6 miles)
• Anoka Metro Regional Treatment Center (8.4 miles)

Places of Worship

• Elim Church Center (6.9 miles)
• Ephiphany Catholic Church (7.6 miles)

Theaters

• AMC Coon Rapids 16 (8.4 miles)