11955 80Th Avenue North, Maple Grove, MN 55369
For more information about senior living options: (866) 208-4318
Willows Of Arbor Lakes Costs & Pricing
Willows Of Arbor Lakes presents a premium pricing structure for its one-bedroom accommodations, with a monthly cost of $9,925. This figure stands in stark contrast to the average costs in Hennepin County, which are approximately $3,550 per month, and even more so compared to the broader state average of $2,893. The significant difference in pricing may reflect the exceptional amenities and personalized services offered at Willows Of Arbor Lakes, positioning it as a choice for those seeking high-quality care and lifestyle options. Such investment indicates a commitment to providing an enriched living experience that goes beyond basic accommodations found elsewhere in the region.
| Floor plans | Willows Of Arbor Lakes | Hennepin County | Minnesota |
|---|---|---|---|
| 1 Bedroom | $9,925 | $3,550 | $2,893 |
Overall Review of Willows Of Arbor Lakes
Pros
The Willows of Arbor Lakes is described as an excellent facility that prides itself on providing excellent resident care.- The staff are patient and kind to families, making them feel understood and supported.
- The Willows actively tracks staff performance and removes caregivers who aren’t good for residents, demonstrating accountability.
- Many staff members have given long-term, attentive care, building trusting relationships with residents.
- Families feel very thankful for the staff’s help and support in caring for their loved ones.
- Head Nurse Katrice is regarded as one of the best, ensuring care plans are followed and progress is clearly communicated.
- The dining team delivers high-quality, nutritionally balanced meals with restaurant-like presentation.
- Shelly, the activities coordinator, plans engaging, meaningful activities and knows residents well.
- The facility’s housekeeping creates a clean, healthy environment that residents live in.
- Leadership from the Southview team is exceptional and supportive of both staff and residents.
Cons
The grandmother was neglected and did not receive the care or treatment she deserved, despite paying over $6,000 per month.- The staff were described as pushy and neglectful of residents’ basic needs, leaving bathroom assistance unmet.
- A video showed an employee with no compassion who did not wipe the resident's face or brush her teeth and treated her as an object.
- The facility was accused of not firing an unkind employee who could not stand caring for a woman at the end of life.
- Residents were not engaged and staff rarely helped with basic tasks like dialing the phone or turning on the TV, with meals being hurried.
- Many reviews claimed the facility did not provide many of the services promised or paid for, including regular clothes changes and meaningful activities.
- There were concerns about safety and stimulation, as residents were left with little cognitive or social engagement.
Review
The Willows of Arbor Lakes is best suited for families seeking a memory-care environment with steady nursing leadership, long-tenured caregivers, and a demonstrated ability to deliver calm, individualized care when the team is engaged. It works particularly well for residents whose dementia requires hands-on supervision, careful care planning, and close family collaboration. When care plans are followed and staff establish rapport, the environment can feel secure, dignified, and genuinely attentive. In short, this community shines for families that value experienced, dedicated dementia-focused oversight and a campus where caregivers form lasting connections with residents and their relatives.
Those considering alternatives should note that not every family will be comfortable with the day-to-day variability some reviews describe. Some families may prioritize ultra-consistent staffing, highly vigorous daily programming, or expense levels that align with a broader range of services. If a resident’s needs include exceptionally high staffing ratios, very rapid response times, or a consistently bustling activity calendar, other communities might better meet those expectations. Also, for families prioritizing a fixed, transparent price with assurances about every paid service being delivered, it pays to compare what is included and what may be billed separately here.
The strongest positives center on leadership, continuity, and the sense that care can be deeply personalized. Multiple reviews point to a head nurse, identified as Katrice, whose oversight, care-plan collaboration, and direct involvement help families feel heard and assured. Caregivers are described as knowledgeable, patient, and capable of tracking each resident’s status across meals, skin issues, safety concerns, and functional changes. The dining program earns praise for quality and balanced nutrition, while activities staff and live-music experiences contribute meaningful moments of connection for residents who can participate. A clean, orderly environment and attentive housekeeping reinforce a sense of safety and dignity.
Yet the main drawbacks cannot be ignored. Several reviews raise concerns about staffing levels and responsiveness, with instances of delayed assistance and residents not receiving timely help with basic needs. Other families report experiences that range from limited daily activities to observations of neglect or hurried care, especially in moments when staffing is stretched. Some residents or families felt they did not receive every service promised or paid for, and a few accounts describe tense or discouraging interactions. Taken together, the cons reflect a reality in which outcomes hinge on staffing rhythms, supervisory presence, and the day-to-day engagement of line staff.
From a decision-making standpoint, the pros, strong leadership, consistent caregivers, and a high-quality memory-care framework, can offset many concerns when proactive steps are taken. Prospective families should insist on meeting the DON and frontline staff, request a transparent look at staffing ratios on memory-care shifts, and review care-plan update cycles. Observing how staff interact with residents during a tour, asking how activity programming is individualized for those with dementia, and clarifying what is included in the monthly fee versus add-ons will illuminate how well promises translate into daily practice. Engaging with the activity director and scheduling a couple of trial days can reveal whether the hands-on approach aligns with the resident’s needs.
Bottom line: Willows of Arbor Lakes is a practical choice for families who prize dementia-focused leadership, stable nursing oversight, and a culture that can deliver compassionate, individualized care when staff are engaged. It is less suitable for families that demand unwavering, optimal performance on every shift, constant high-intensity programming, or lower-cost options. Those evaluating alternatives should compare staffing models, care-plan accountability, and the degree to which paid services are consistently delivered. With deliberate due diligence, through tours, conversations with leadership, and careful inspection of care routines, the Willows can be a strong match for a resident whose needs fit its proven strengths.
60 resident community capacity
Memory Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (18 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Concierge services
Planned day trips
Estimating the Expenses of At-Home Dementia Care: A Detailed Exploration
Comprehensive Insights on the Late Stages of Dementia: What to Expect and How to Provide Care
Medications Associated with Dementia Risk: A Comprehensive Overview
