6000 Bass Lake Road #106, Crystal, MN 55429
For more information about senior living options: (844) 490-3973
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After more than a year with the company, the reviewer declares they would give it no stars if that were possible. The sentiment is a fierce condemnation, painting the organization as an exploitative entity that drains county funds and preys on residents. The core accusation is that the company treats money meant for public care as a resource to be siphoned off, while the people it claims to serve are left to suffer the consequences. The reviewer frames this as a systemic issue rather than isolated incidents, suggesting a pattern of financial and moral shortfall that affects both the residents and the larger community involved with the facility.
Food quality is singled out as a blunt symbol of neglect. The reviewer describes meals as consisting of frozen dishes, ramen noodles, mac and cheese, and similar, low-nutrition options. This detail is offered not merely as a complaint about taste or variety, but as evidence of a broader disregard for residents' well-being and dignity. The implication is that such meager sustenance reflects deeper mismanagement and a failure to meet basic standards of care, which in turn is linked to the overall exploitation and neglect alleged in the critique.
Financial exploitation and falsified documentation are presented as other major pillars of the critique. The reviewer asserts that residents' funds and resources are mishandled, and that paperwork (documentation) is falsified. This, they claim, feeds into a cycle that worsens residents' mental health, which they describe as deteriorating on a daily basis. The reviewer also accuses the company of showing no accountability or responsibility when faced with consequences or policy violations, further eroding trust and safety within the care environment.
The review goes on to accuse the company of enabling theft, both by residents and by staff. It is claimed that the organization not only allows theft to occur but may be complicit in it, with residents' personal belongings disappearing as a consequence. This line of critique portrays a workplace culture where security, respect for residents' property, and ethical conduct are all deeply compromised. The mention of theft adds a concrete and troubling dimension to the broader allegations of mismanagement and neglect.
Overall, the reviewer paints a portrait of a company that lacks respect for anything at all, describing it as the direct cause of numerous behavioral issues within the house and in the relationships between clients and the company. The portrayal is not merely about isolated mistakes but about a corrosive atmosphere that saps confidence, erodes standards, and undermines the integrity of care. The emphasis is on a systemic failure that permeates daily operations and the lived experience of residents.
Finally, the review casts doubt on the company's parity with its stated history and credentials. Despite claiming more than a decade of industry presence, the reviewer characterizes the operation as shady, suggesting misuses of county funding and a general disregard for client care. They challenge the authenticity of statements made on the company's website, labeling those claims as lies. In the closing strokes of the account, the reviewer argues that services intended to address individualized living arrangements and access to state funding should be sought elsewhere, citing legal action as part of the evidence supporting these concerns. The overall message is a stark warning: this company, in their view, fails residents in fundamental ways and is not a trustworthy partner in care.
Located in Crystal, MN, N & V Helpful Heart Care is an assisted living community dedicated to providing exceptional care and support for seniors. Our community offers a wide range of amenities to ensure that our residents feel comfortable and at home. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, a kitchenette, and a telephone. Residents also have access to outdoor space, perfect for enjoying the fresh air and sunshine.
Our dedicated staff is available 24 hours a day to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We pride ourselves on offering personalized care tailored to each individual's unique needs. Our staff also coordinates with healthcare providers to ensure that residents receive the medical attention they require.
At N & V Helpful Heart Care, we understand the importance of maintaining a healthy lifestyle. That's why we offer diabetes diets and special dietary restrictions for those with specific nutritional needs. Our skilled chefs prepare delicious meals that are served in our dining room. Residents can also socialize with others during mealtime.
We believe in promoting mental wellness among our residents through engaging activities and programs. We offer resident-run activities as well as scheduled daily activities to keep our residents active and engaged. Transportation arrangements are available for medical appointments, ensuring that our residents can easily access necessary healthcare services.
In addition to providing top-notch care within our community, there are numerous amenities located nearby for additional convenience. With cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals all within close proximity, residents have everything they need right at their doorstep.
N & V Helpful Heart Care is committed to creating a safe and supportive environment where seniors can thrive. With our comprehensive care services, comfortable accommodations, engaging activities, and convenient location near essential amenities, we truly provide a welcoming home for our residents.
N & V Helpful Heart Care is located at 6000 Bass Lake Road #106, Crystal, MN 55429 in Hennepin County, Minnesota
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