7160 Cahill Road Apt 134, Edina, MN 55439
For more information about senior living options: (844) 490-3973
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They actually care about their employees and the people who live in their facilities. They are a top-notch organization. They are a great company dedicated to serving older adults. They maintain well-kept nursing homes, assisted living communities, and adult day care. They have absolutely wonderful people. They foster meaningful friendships among residents and staff.
The reviewer states that Cassia promised prep time pay and coverage of supply expenses, but only prep time was paid and only within scheduled hours. Expense reimbursements for activities supplies were submitted but most were never paid, with only a single payment received. Corporate leadership was accused of refusing to reimburse expenses and requiring post-hoc supervisor approvals. Time spent assisting pastoral staff was approved but later criticized as too much time, despite prior approvals. After dismissal, requests for payment for supplies were ignored by administration. Management was described as unprofessional and inexperienced, protecting corporate interests and disregarding resident and staff concerns. Corporate Cassia was accused of prioritizing the bottom line over mission, vision, and values, undermining the community. HR and management were labeled as liars, with claims of a large scandal and residents reporting bullying by staff.Cassia shows up in many people's lives as a place that aims to care for older adults with a broad spectrum of needs - from independent living to memory care and short-term rehab. For some, it's a place where residents and their families feel genuinely supported by a team of people who seem to love what they do. Some reviewers describe Lakeside in Dassel as a community where staff and residents clicked, where leadership within the location could be praised, and where the day-to-day atmosphere felt positive and hopeful. A few accounts speak to well-maintained facilities and a clear commitment to high-quality care, with several reviewers calling the location "very well maintained" and noting the strength of the resident relationships and the overall environment.
But alongside that admiration there is a strong current of frustration and disillusionment that runs through other accounts. A recurring thread is inconsistent communication and a disconnect between what staff were promised when they were hired and what they actually experienced on the job. Several reviewers report promises about prep time pay and the reimbursement of supply expenses that never materialized in the way they understood them. One person describes being told that prep time would be paid, only to find out weeks later that prep time was allowed only within their scheduled hours and thus not remunerated as expected. Expenses that were submitted for activities and supplies were initially paid, then halted, with explanations that corporate would not cover certain costs or that all expenses required pre-approval - an approval that supposedly should have come before the expenses were incurred. The pattern of shifting policies and unclear approvals left some employees feeling misled and financially out of pocket.
The staffing and supervision dynamics at Lakeside in Dassel compound those concerns. A common refrain is that while the residents were at the center, staff felt pulled between various administrative directions that seemed to conflict or change after the fact. In one account, a staff member who helped with activities and even assisted pastoral staff found themselves scrutinized for time spent on different tasks, even though those hours had been previously approved. The result was a sense of being caught between operational demands and personal commitment to the residents. When the staff member voiced a willingness to stay with the assisted living residents, management allegedly pressed for a transfer to the nursing home side, a move that some found counterproductive to the relationships built with residents who had become friends or trusted confidants.
Communication gaps are a recurring theme, with a particular focus on how decisions are communicated - and how quickly - and who is the recipient of those messages. An activity director named Ashleigh is frequently cited as a bottleneck, resisting proposed changes or new ideas for resident activities and offering limited responses to emails or plans that were designed for residents' benefit. The sense from several reviews is that the people who actually work most closely with the residents feel ignored or sidelined by the people who hold the purse strings or set policy from a distance, sometimes with conflicting instructions that seem to come after the fact. That atmosphere - where residents' needs are described as being secondary to corporate decisions - has left some staff feeling undervalued and residents feeling less understood at the moment when they most need consistency and support.
A notable, troubling aspect of several reviews is the friction between staff expectations and the realities of management accountability. For example, a dismissal or resignation in April 2024 did not end the feeling of financial precarity for one staff member. After leaving, they reported ongoing attempts to obtain payment for supplies they had purchased themselves and used for residents' activities. Despite multiple emails to the administrator and the local leadership, the staff member says they received no response, and they began contemplating small claims court to recoup what they saw as rightful expenses. This situation, repeated across different accounts, paints a picture of a system where financial obligations and reimbursements become a source of conflict rather than support, especially for people who contribute extra time and resources for the residents' benefit.
Beyond the internal dynamics, there is a broader sense of tension between corporate leadership and the communities that carry out the day-to-day care. Some reviewers describe corporate actions as focused on the bottom line at the expense of mission, vision, and values. They claim that corporate decisions come from afar, perhaps well-intentioned in theory, but often out of touch with the realities of what happens inside a community. In these accounts, corporate's approach is depicted as unresponsive or dismissive - help that ends up feeling more like demoralization for staff and disengagement for residents. The sentiment is that corporate solutions are designed to impose centralized control rather than to solicit input from those who know the residents best - the frontline caregivers and the residents themselves.
Yet even amid criticism, there are clear expressions of pride in the local sites and a hope for improvement. Some reviewers acknowledge that the Lakeside/Dassel location has moments of strong staff leadership and moments of joy, with residents forming friendships and staff going above and beyond to create meaningful activities. A few statements celebrate the care teams and describe particular staff members as wonderful, even as they lament the pressures and policy conflicts that surround them. These mixed experiences highlight a broader truth: for some families and staff, Cassia represents a strong community with genuine care for older adults; for others, it feels like a system where promises are made, promises are not kept, and accountability can feel distant.
In the end, the impression is that Cassia embodies two intertwined realities. On the one hand, there is the commitment to resident-centered care, the visible care for residents, and the sense of purpose that comes from working in a setting intended to support aging populations with dignity and respect. On the other hand, there are persistent concerns about communication, pay and expense practices, and the influence of corporate management on local communities. The strongest takeaways are that experiences vary significantly from location to location, and within the same location the experience can shift over time as policies, leadership, and expectations evolve. For prospective employees or families considering Cassia, the message seems to be: engage with leadership early, seek clarity on compensation and approval processes, and listen to both the praise for the resident-focused heart of the organization and the cautions about how decisions are made and communicated at the corporate level.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Isaiah Residential Care Services in Edina, MN offers a comfortable and convenient assisted living community for seniors. With a range of amenities and care services provided, residents can enjoy a fulfilling and worry-free lifestyle.
The community offers fully furnished residential units with cable or satellite TV and Wi-Fi/high-speed internet access, ensuring that residents can stay connected and entertained. There is also a dining room where delicious meals are prepared and served, with special dietary restrictions catered to.
Residents can make use of the outdoor spaces and garden areas, providing a peaceful setting to relax and enjoy nature. Housekeeping services are provided to ensure that the living spaces are always clean and well-maintained. The kitchenette allows residents the convenience of preparing their own snacks or meals if desired.
For those in need of assistance with daily activities or personal care, 24-hour supervision is available along with assistance with bathing, dressing, transfers, and medication management. The staff also coordinates with health care providers to ensure that residents receive proper medical attention if needed. A mental wellness program is in place to promote emotional well-being.
Transportation services are offered for medical appointments as well as regular outings. Residents can participate in resident-run activities and scheduled daily activities that cater to their interests and abilities. Additionally, there are nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for residents to explore or visit.
Overall, Isaiah Residential Care Services provides a warm and caring environment where seniors can thrive while receiving the support they need for daily living.
Isaiah Residential Care Services is located at 7160 Cahill Road Apt 134, Edina, MN 55439 in Hennepin County, Minnesota
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